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尚品了解中國奢侈品消費者
 作者: Reena Jana    時間: 2011年09月16日    來源: 財富中文網(wǎng)
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尚品網(wǎng)是中國一家快速擴(kuò)張的奢侈品銷售網(wǎng)站。尚品對中國奢侈品消費者心理的了解可謂細(xì)致入微,這一點可能讓全球知名奢侈品品牌都深感羨慕。
轉(zhuǎn)貼到: 微信 新浪微博 關(guān)注騰訊微博 人人網(wǎng) 豆瓣

????當(dāng)然,尚品的發(fā)展也并非一帆風(fēng)順。趙世誠表示:“與全球其他地區(qū),尤其是歐美的奢侈品消費者相比,中國的在線消費者需要我們花更多的時間對他們進(jìn)行指導(dǎo),幫助他們解讀奢侈品文化、奢侈品故事和時尚品牌,尤其是那些新興的高端品牌。”也就是說中國的時尚消費者雖然現(xiàn)在已經(jīng)有能力購買任何高端品牌,但他們可能并不知道自己真正想要的是什么。

????有鑒于此,尚品將在9月15日推出一本在線雜志,向消費者介紹奢侈品文化。尚品已經(jīng)從紐約和歐洲招聘了一些能說漢語的時尚編輯。尚品的這一戰(zhàn)略是要自主創(chuàng)造時尚內(nèi)容,如果這本雜志的確能夠引導(dǎo)讀者的奢侈品消費,那么這一戰(zhàn)略還是相當(dāng)劃算的。畢馬威會計事務(wù)所(KPMG)今年曾在中國的24個一線和二線城市對1,200名中產(chǎn)階級人士進(jìn)行過訪問調(diào)查,結(jié)果近70%的受訪者表示,他們至少每個月會在網(wǎng)絡(luò)上搜索一次關(guān)于奢侈品品牌的信息。其中30%的受訪者每周至少搜索一次奢侈品信息。這些數(shù)據(jù)表明,尚品的目標(biāo)顧客可能對尚品的這本在線雜志如饑似渴,而且說不定還會把它當(dāng)成購物參考。

????尚品CEO趙世誠不僅著眼于時尚潮流,也關(guān)注商業(yè)趨勢。趙世誠并不是做奢侈品起家的,他最早在中國的金融機(jī)構(gòu)圈里嶄露頭角,后來他在2000年來到美國,曾先后在惠普(HP)以及其他美國公司中供職,初來美國時,趙世誠主要從事的是電子商務(wù)。在2005年前后,趙世誠返回中國創(chuàng)業(yè),利用他在美國所學(xué)的東西,和他在金融界和電子商務(wù)領(lǐng)域的關(guān)系,成立了北京盈天訊科技發(fā)展有限公司(Vansky),該公司主要和中國的銀行一道,建立在線軟件和服務(wù)。

????后來,趙世誠靈光乍現(xiàn),冒出了尚品的點子。由于中國奢侈品市場的增勢樂觀,因此尚品的商業(yè)理念本身就具有巨大的增長潛力。不過尚品的真正創(chuàng)新之處,在于趙世誠與公司的三大關(guān)系銀行——建設(shè)銀行(China Construction Bank)、民生銀行(China Minsheng Banking Corporation,也是中國第一家非國有制銀行)、華夏銀行(Hua Xia Bank)進(jìn)行了合作,邀請這三家銀行的顧客直接成為尚品會員。也就是說,尚品的會員身份也成了這些銀行向顧客提供的一項特殊服務(wù),而且會員們也可以邀請他們的朋友成為會員。這項奢侈品服務(wù)主要面向富裕的銀行顧客,它有些像花旗銀行的“藝術(shù)品咨詢與金融”服務(wù)(Citi Private Bank Art Advisory & Finance),花旗銀行的這項服務(wù)始于1979年,主要向富有的花旗私人客戶提供關(guān)于藝術(shù)品收藏方面的咨詢服務(wù)(尚品網(wǎng)負(fù)責(zé)歐洲業(yè)務(wù)的副總裁仲億澄就曾在紐約花旗銀行的這個部門工作過。)

????一些觀察人士認(rèn)為,從尚品所采用的策略來看,這家公司本身在本質(zhì)上也不過是一個超高端的仿冒品,或者用中國流行的說法,是個山寨貨。不過公平的講,第一個吃螃蟹的人未必成功,成功的未必是第一個吃螃蟹的人。頂級的美國企業(yè),如谷歌(Google)和蘋果(Apple),也未必是各自領(lǐng)域內(nèi)的第一家成功企業(yè)。比如谷歌并不是世界第一個搜索引擎,蘋果也不是第一家生產(chǎn)MP3播放器的廠商——他們都是在業(yè)內(nèi)前輩的工作上有所改進(jìn),才成就了今天的霸業(yè)。趙世誠特別指出,尚品網(wǎng)的確“從Gilt和Vente Privee的成功上獲得了靈感”,但是他和他的同事們“并非簡單抄襲,而是進(jìn)行了許多其它創(chuàng)新以及細(xì)節(jié)上的革新,以符合在線奢侈品銷售的本質(zhì)。”其中包括尚品提供的大量客戶服務(wù),以及建立專門的團(tuán)隊來“做內(nèi)容”,向中國的高端消費者普及奢侈品的品牌知識。

????看看中國奢侈品消費數(shù)據(jù)的節(jié)節(jié)攀升,Gilt Groupe、Vente Privee、Net-a-Porte以及其他眾多發(fā)展中的電子商務(wù)網(wǎng)站或許也應(yīng)該從尚品網(wǎng)身上學(xué)到些什么。

????譯者:樸成奎

????There are obstacles, of course. "Compared to those from around the world, especially luxury shoppers from USA and Europe, Chinese online shoppers need more coaching time in terms of interpreting the culture, the story of luxury and fashion brands, especially for emerging high-end brands," says Zhao. What this means is that the new Chinese fashionistas might not know what they really want, even if they can afford to buy almost any high-end label.

????So on September 15, Shangpin will try to address this obstacle by launching an online editorial magazine. The company has actively been recruiting fashion editors in New York and Europe who can also speak and write in Mandarin. This strategy for providing style-related content could prove lucrative if it steers Shangpin's readers toward purchasing. In a survey conducted this year among 1,200 middle class respondents in 24 cities in tier-one and tier-two cities mainland China, audit and advisory firm KPMG found that nearly 70% of respondents said they search online for information on luxury brands at least once a month. Thirty percent do so more than once a week. These stats suggest that Shangpin's target customer likely will be hungry for the type of online editorial content Shangpin plans to provide and, ideally, buy it as shopping advice.

????Zhao pays attention to trends not only in fashion but also in business. His initial experience was not in the rag trade, but in the world of Chinese financial institutions. Having moved to the United States in 2000, he worked at Hewlett-Packard (HPQ) and other U.S. companies, focusing on e-commerce during its early days. In the mid-2000s, he returned to China as an entrepreneur and decided to apply what he learned and the connections he made in both finance and e-commerce, forming a company called Vansky, which worked with Chinese banks to create online software and services.

????Then, inspiration struck: he came up with the idea of Shangpin, which in itself is a business idea with obviously huge potential, simply given the optimistic trends in China's luxury market. But the real innovation behind Shangpin is Zhao's idea of inviting lists of wealthy customers of three banks he worked with -- China Construction Bank, China Minsheng Banking Corporation (China's first privately held, and not state-owned bank) and Hua Xia Bank -- to become members of Shangping. This exclusive membership to the shopping site is pitched as a special service to them, and they are encouraged to invite friends to become members too. This luxury-focused special service for affluent bank customers echoes the concept of Citi Private Bank Art Advisory & Finance, which since 1979 has offered art collecting advice to wealthy, private banking customers of Citi (in fact, Shangpin vice president M. Claire Chung, based in Europe, once worked for this arm of Citi in New York).

????Given the tactics that Shangpin has borrowed and adapted, it might seem to some observers that the company is an example of an ultra-high-end, entrepreneurial version of what in China is known as Shanzai culture, or the practice of copycat innovation. But to be fair, top American companies such as Google (GOOG) and Apple (AAPL) are not always the first in their fields of success, either; Google wasn't the first search engine, and Apple wasn't the first to create MP3 players—they improved on the work of their predecessors. Zhao will say specifically that the company is "inspired from the success of Gilt and Vente Privee" but that he and his colleagues "are not just copying; we made a lot of other innovations or micro-innovations to fit the nature of online luxury shopping." These include Shangpin's extensive customer service offerings and the idea of creating a content arm that would educate high-end Chinese buyers about the labels that they plan to purchase.

????Besides, looking at the data on the rise of luxury consumption in China, it might turn out that trailblazing e-commerce sites such as Gilt Groupe, Vente Privee, Net-a-Porter and countless others would be wise to learn from Shangpin, too.







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最佳評論

@關(guān)子臨: 自信也許會壓倒聰明,演技的好壞也許會壓倒腦力的強(qiáng)弱,好領(lǐng)導(dǎo)就是循循善誘的人,不獨裁,而有見地,能讓人心悅誠服。    參加討論>>
@DuoDuopa:彼得原理,是美國學(xué)者勞倫斯彼得在對組織中人員晉升的相關(guān)現(xiàn)象研究后得出的一個結(jié)論:在各種組織中,由于習(xí)慣于對在某個等級上稱職的人員進(jìn)行晉升提拔,因而雇員總是趨向于晉升到其不稱職的地位。    參加討論>>
@Bruce的森林:正念,應(yīng)該可以解釋為專注當(dāng)下的事情,而不去想過去這件事是怎么做的,這件事將來會怎樣。一方面,這種理念可以幫助員工排除雜念,把注意力集中在工作本身,減少壓力,提高創(chuàng)造力。另一方面,這不失為提高員工工作效率的好方法。可能后者是各大BOSS們更看重的吧。    參加討論>>


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