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專欄 - 向Anne提問

怎樣點醒愛聊私生活的同事

Anne Fisher 2013年09月02日

Anne Fisher為《財富》雜志《向Anne提問》的專欄作者,這個職場專欄始于1996年,幫助讀者適應經濟的興衰起落、行業轉換,以及工作中面臨的各種困惑。
在工作場所分享一點私生活無傷大雅(或許還很有必要),因為它可以增強團隊的凝聚力,但是一定要注意把握限度,不然不僅會危及你的職業形象,甚至可能讓你遭到同事的排擠。遇到這樣的話癆同事,怎么能夠提醒她注意這個問題而又不傷和氣呢?

????親愛的安妮:我問的問題有點奇怪。我在辦公室有個朋友總是沒完沒了地聊自己的私生活,她這樣做是在毀壞自己的專業形象,我怎么提醒她才好呢?我這個同事聰明能干,也有才能,但是每次她一開口,辦公室里的人都會翻白眼(如有可能,還會當場離開),連老板也不例外。因為她話太多了,總是喋喋不休地講家里的生活、孩子的情況、周末做了什么等等。上周,她休假回來以后,嘴巴就沒停過,嘰里呱啦地跟我們講她一家人的公路旅行,還帶了900多張照片。

????我們的上司是個經理,他很少談自己的私生活(誠然,他的確在桌上擺了普通尺寸的全家福,也在墻上貼了孩子的蠟筆畫,但他對私生活的分享也僅限于此),所以我和其他同事都以他為表率,只有這個同事例外。我想提醒她,過度分享的習慣可能會葬送她在這里的事業(如果說她的事業還沒有被葬送的話),但是我不想傷害她的感情,畢竟我還得天天和她在一起工作。你有什么建議嗎?——得州話嘮

????親愛的得州話嘮:這是個棘手的問題,因為企管訓練品牌卡內基訓練(Dale Carnegie Training)的執行副總裁邁克爾?克羅姆說過,偶爾談一點私生活“確實有助于增強團隊凝聚力,人們可以通過這種方式找到共同點。”他還說,他經常在公司里碰到像你同事這種類型的咨詢師。“但是過多地談論自己的私生活很危險。這樣做可能會讓你顯得不專業,要么純粹是心思不在工作上。給同事看嬰兒照片這種事情,點到為止就好了。”

????克羅姆認為,職場話嘮或許是因為Facebook等社交媒體的出現。“現在人們的開放程度是五到十年前不能比的,”他說。“代際差異是其中的一部分原因。初入職場的年輕人習慣了秀生活,以前的人認為是隱私的東西在他們眼里都可以公開,他們可能沒有意識到,過度秀生活的行為在大多數企業都不得體。”

????與此同時,克羅姆的公司開展了廣泛的研究,結果表明,如果老板適度關心員工的私生活,同時適度分享自己的私生活,員工的干勁會更大,對公司的忠誠度也會更高。“人人都想和同事、尤其是老板建立更密切的關系,”他說。“我們發現,要想留住精英員工,關鍵是要和他們保持融洽的私人關系。”

????芭芭拉?帕切特同意這個觀點。帕切特曾為輝瑞(Pfizer)、默克(Merck)、微軟(Microsoft)等大企業的高管擔任通信顧問,她還與丹尼斯?考伊合著了一本新書,名為《商業禮儀要點》(The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success)。“分享一點私生活的確是必需的,”帕切特說。“過度疏遠可能會和過度分享一樣令人生厭。”她指導過的一名經理“在某個星期一的早晨走進辦公室,手上戴著婚戒。但是他從來沒有跟人提過自己結婚的事,”帕切特回憶道,“他的團隊一片嘩然,后來通過冷戰把他排擠走了。”

????那么,怎么才能知道分享私生活的限度在哪里呢?這需要你對工作場所的主流文化保持敏感。從你說的情況看,除了那個話嘮同事以外,辦公室里的其他人都對這一點心知肚明。如果大家都沒有長篇大論地聊自己的孩子,或者到處展示自己的度假快照,那么你不這樣做顯然是明智之舉。

????除此之外,帕切特還有兩條法則。她說,第一條是,“如果你有堅定的政治信仰,最好別讓人知道。要不然,別人對你的看法可能會完全改變,而且往往是向不好的方向轉變——再說了,政治信仰與你的工作毫無關系,為這種事情影響你的前途,值得嗎?”

????Dear Annie:This is kind of a weird question, but how do you tell an office friend that she's damaging her professional image by going on and on about her personal life? I work with someone who is bright, talented, and capable, but other people here -- including our boss -- are starting to roll their eyes (and leave the room, if possible) every time she opens her mouth, because she shares so much about her home life, her kids, what she did over the weekend, etc. Last week she came back from vacation and she hasn't topped talking about her family's road trip, complete with about 900 pictures.

????We work for a manager who says very little about his life outside the office (although he does have the usual framed family photos on his desk and kids' crayon drawings on his walls, but that's about it), so my other colleagues and I follow his lead, the sole exception being this one teammate. I'd like to tell her this oversharing is a habit that could wreck her career here (if it hasn't already), but I don't want to hurt her feelings, since I do have to work beside her every day. What do you suggest? --TMI in Texas

????Dear T.M.I.T.:This is a sticky one, because talking a bit about one's personal life now and then "can be really helpful in building solidarity on a team. It helps people discover things they have in common," notes Michael Crom, an executive vice president at Dale Carnegie Training, who adds that his firm's consultants often run across people like your coworker. "But too much talk about extracurriculars is hazardous. It makes you seem unprofessional, or just not focused on the work. There are only so many baby pictures your colleagues want to see."

????Crom speculates that a rise in TMI at work can probably be traced back to Facebook (FB) and other social media. "There's a level of openness now that just didn't exist five or 10 years ago," he says. "It's partly generational. Young people coming into the workforce are used to putting things out there in public that used to be considered private, and they may not realize that too much of that just isn't appropriate in most businesses."

????At the same time, Crom's company has done extensive research showing that employees are more engaged, and more likely to stick around, if their bosses take some interest in their personal lives and reveal a bit about their own. "People want a closer relationship with coworkers and especially with bosses," he says. "We've found that a warm personal rapport is crucial to retaining top employees."

????Barbara Pachter agrees. A communications consultant who has counseled executives at Pfizer (PFE), Merck (MRK), Microsoft (MSFT), and other big companies, she's also the author (with Denise Cowie) of a new book called The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success. "You do have to share a little," Pachter says. "Being too distant can be just as offputting as sharing too much." One manager she coached "came in on a Monday morning with a wedding ring on. He had never mentioned to anyone that he was getting married," Pachter recalls. "His team was furious. They froze him out."

????So how do you know how much personal chat is enough? Finding that fine line requires sensitivity to the prevailing culture where you work. It sounds as if you and your colleagues, except for Chatty Cathy, have figured this out. If nobody else is going on at length about their kids or trying to show everyone their vacation snapshots, it's obviously wise to refrain.

????Beyond that, Pachter has two rules: First, she says, "If you have strong political beliefs, they're best kept to yourself. Politics can change someone's whole opinion of you, often for the worse -- and, considering it's extraneous to the job you're doing, is it worth it?"?

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