????換句話說，當個人滿意度和個人貢獻最大化重合，從而使公司和公司中的個人都獲得成功時，員工就處于完全敬業(yè)狀態(tài)。這個“最佳契合點”確實能讓個人和公司都成為贏家。人員流失率降低，增長速度加快，利潤攀升。這確實是一種“至臻狀態(tài)”！

????你們會說：“好的，我相信了。現(xiàn)在請告訴我，能顯示公司成員是否敬業(yè)的主要指標是什么？或者說，作為領(lǐng)導者，我要做什么才能讓自己的員工充分敬業(yè)？”

????按照Denison的觀點，員工敬業(yè)程度有四大預(yù)測指標，它們是：

????? 讓人興奮的愿景。公司愿景讓員工感到興奮并給予他們動力。

????? 戰(zhàn)略方向。一個非常清晰的使命讓人們的工作有意義和目的……一種在積極意愿推動下的戰(zhàn)略方向。

????? 感覺充滿活力。每個人都相信自己能對企業(yè)的成功產(chǎn)生積極影響。

????? 領(lǐng)導人的行為和他們的話語以及價值相符觀。領(lǐng)導人和經(jīng)理人把他們所倡導的東西付諸實踐：他們言行一致，而且符合清晰表述的核心價值觀。

????你怎樣才能知道員工都充分敬業(yè)呢？

????如上所述，充分敬業(yè)的員工有許多“棒極了的工作日”。在Blessing & White的調(diào)查中，人們認為“棒極了的工作日”由下列因素構(gòu)成。

????? “我們的工作很有意思”

????? “我們知道怎樣去做能脫穎而出”

????? “工作實現(xiàn)了我們的個人價值”

????? “我們通過圓滿完成工作得到認可”

????? “我們正在實現(xiàn)個人愿望”

????? “我們用自己特有的才能做出貢獻”

????當員工覺得工作棒極了的時候，企業(yè)有什么收獲呢？

????Blessing & White的研究表明，當員工‘過的很棒’時，企業(yè)對他們有如下評價：

????? 人們工作努力而且愿意“更進一步”

????? 和企業(yè)的需求方向一致

????? 日復(fù)一日地克服挑戰(zhàn)

????? 總是知道要完成哪些工作目標

????? 取得了對企業(yè)意義重大的切實業(yè)績

????通過以上內(nèi)容可以看出，在人的層面真正起作用的是什么因素呢？

????1. 金錢并不是給人們帶來動力的唯一因素。人們想做讓自己感到滿足的有意思的工作，自己的貢獻得到認可時他們會感到驕傲，他們非常需要把自己的工作和企業(yè)的整體情況聯(lián)系在一起。當這些需求得到滿足時，他們就會有一個“棒極了”的工作日。如果你激勵人們的唯一手段就是金錢，你就會和敬業(yè)員工的力量擦肩而過。

????2. 當人們所在企業(yè)的文化真的知道怎樣給他們動力和關(guān)懷時，他們會工作得更努力，會去解決問題，會主動弄明白自己的目標，還會帶來企業(yè)所需要的東西，每天都會如此。

????那么，對未來領(lǐng)袖來說，要了解的關(guān)鍵問題有哪些呢？

????In other words you will find fully engaged people at the point where individual satisfaction and maximum individual contribution converge to create success for the business and success for the people in the business. This ‘sweet spot’ is literally a place where both individual and organization are winning. Turnover is low, growth can be fast and profits can be high. This is truly the “Holy Grail!”

????“OK,” you say, “I’m convinced! Now please tell me, what are the main predictors of engaged people in an organization? In other words, what do I have to do as a leader to have my people fully engaged?”

????According to Denison, the four strongest predictors of employee engagement include:

????? Exciting Vision. Our organization’s Vision creates excitement and motivation for our people.

????? Strategic Direction. There is a crystal clear mission that gives meaning and purpose to our work…a strategic direction fueled by a positive intention

????? Feeling Empowered. Everyone believes that he or she, individually, can have a positive impact on business success.

????? Leaders Actions Match their Words and Values. The leaders and managers practice what they preach: their actions match their words, in alignment with clearly stated Core Values.

????How Will You Know Your People are Fully Engaged?

????As mentioned above, fully engaged people consistently have many “great days at work.” Here is what people in a Blessing & White survey said made a ‘great day at work.’

????? “We do interesting work”

????? “We know how what we do makes a difference”

????? “The work we do satisfies our personal values”

????? “We receive recognition for a job well done”

????? “We are achieving our personal aspirations”

????? “We get to use our unique talents to make a contribution”

????What the Organization Receives When People Have Great Days:

????Also according to Blessing & White’s research, here’s what organizations say about their people when they have ‘great days’:

????? People work hard and willingly “go the extra mile”

????? People are aligned with what the organization needs

????? People overcome challenges, day after day

????? People are always clear about what needs to be achieved

????? People achieve the tangible results that matter to the business

????What does all this tell us about what actually works in the Human Dimension?

????1. Money is almost never the only thing that motivates people. People want interesting work that gives them personal satisfaction, they feel proud of themselves when their contribution is recognized and the have a strong need to connect their work to the Big Picture of the business. When these needs can be satisfied, they will experience ‘a(chǎn) Great Day’ on the job. If your only tool to motivate people is cash, you are going to miss the power of engaged people.

????2. And, when people are in a culture that truly knows how to motivate them and cares about them, they work harder, deal with problems, make it their business to be clear on the objectives, and deliver what the business needs, day after day.

????So, What are the Key Lessons for Emerging Leaders?