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專欄 - 向Anne提問

面試結(jié)束之后怎樣跟進(jìn)

Anne Fisher 2014年03月06日

Anne Fisher為《財(cái)富》雜志《向Anne提問》的專欄作者,這個(gè)職場專欄始于1996年,幫助讀者適應(yīng)經(jīng)濟(jì)的興衰起落、行業(yè)轉(zhuǎn)換,以及工作中面臨的各種困惑。
面試結(jié)束后,如果沒有當(dāng)場收到明確通知,過后要不要主動(dòng)詢問結(jié)果?什么時(shí)候詢問比較合適?應(yīng)該寫信、打電話,還是發(fā)郵件?如果剛好知道面試官手機(jī)號、微博賬號,要不要試試新途徑?處理好這些問題,才能既表現(xiàn)出誠意,又不至于讓人覺得你像討厭的牛皮糖。

????親愛的安妮:今年五月底我就要從大學(xué)畢業(yè)了,到目前為止我已經(jīng)參加了兩家潛在雇主的面試,而三月中旬我還有另外兩場(不同公司的)面試要參加。您和您的讀者就面試結(jié)束后該如何跟進(jìn)面試進(jìn)展方面給予了許多寶貴的指導(dǎo)意見,而其中一些我也用到了求職的實(shí)踐。例如,我向至今為止所有面試過我的招聘經(jīng)理發(fā)送了感謝信,但是一位朋友稱如果我寄給面試官一封手寫信件,那么會給他們留下一個(gè)更加深刻的印象。下一次我應(yīng)該這樣做嗎?

????另外,在面試之后多久可以詢問面試的后續(xù)進(jìn)展呢?如果面試之后就一直石沉大海,那么我多長時(shí)間聯(lián)系一下招聘企業(yè)合適呢?我想要表現(xiàn)出自己對于這份工作的熱情,但是又不想讓面試官覺得我太過急切。能夠請您給我一些建議嗎?——來自納什維爾的職場菜鳥

????親愛的納什維爾職場菜鳥 :你提了一個(gè)好問題,許多經(jīng)驗(yàn)豐富的求職者們都曾經(jīng)苦苦思索過這個(gè)問題。丹?布萊克是安永會計(jì)師事務(wù)所(EY,原為Ernst & Young)的美洲區(qū)招聘主管,同時(shí)還擔(dān)任著美國大學(xué)與雇主協(xié)會(National Association of Colleges and Employers,NACE)的現(xiàn)任主席。他對這個(gè)話題深有同感,堅(jiān)持不懈能夠向面試官展示你的主動(dòng)性,涎皮賴臉就僅僅只會惹人厭煩,而這兩者間的界限“非常微妙,很難精確地劃出這條界線”。這個(gè)財(cái)政年度,安永會計(jì)師事務(wù)所計(jì)劃聘請大約10,600名員工,其中包括大約6,300名和你一樣的新一屆畢業(yè)生。比起2013年,這家公司的校園招聘人數(shù)增加了5%。

????他說,獲悉在多長時(shí)間內(nèi)能夠得到面試結(jié)果的時(shí)機(jī)是在面試進(jìn)行的過程中?!拔覀兛偸菚M量告知應(yīng)聘者他們什么時(shí)候能夠收到面試反饋,同時(shí)告知他們電子郵件或者電話聯(lián)系方式,如果應(yīng)聘者有任何疑問都可以與我們?nèi)〉寐?lián)系,”他稱。“但是如果面試官?zèng)]有告知你這些信息,你應(yīng)該在面試臨近結(jié)束時(shí)的提問環(huán)節(jié)主動(dòng)問一問?!?/p>

????社交招聘平臺Jobvite的首席執(zhí)行官丹?芬尼根對此表示贊同,他表示“遵從面試官的指示同樣至關(guān)重要。舉個(gè)例子來說,如果招聘人員或者面試官表示可以通過電子郵件與他們?nèi)〉寐?lián)系,那么就不要打電話給他們?!睍r(shí)機(jī)同樣也非常重要,“如果面試官表示他們會在一個(gè)星期之內(nèi)做出決定,那么你可以在那個(gè)星期之內(nèi)聯(lián)系招聘企業(yè)詢問面試進(jìn)展,”他稱?!叭绻嬖嚬?zèng)]有提及,那么主動(dòng)詢問面試官自己是否可以在兩個(gè)星期之內(nèi)聯(lián)系他們”詢問面試的后續(xù)進(jìn)展——然后就依約而行,否則“他們會記得你沒有堅(jiān)持到底”。布萊克補(bǔ)充說:及時(shí)跟進(jìn)面試進(jìn)展“從來不會被認(rèn)為是討厭的騷擾行為”。

????發(fā)送感謝信對于求職者而言是一種非常明智的行為?!叭肆Y源人士和招聘經(jīng)理都期待看到感謝信,認(rèn)為它們是招聘禮儀的一部分,”布萊克指出?!澳惝?dāng)然不希望自己成為唯一沒有發(fā)送感謝信的候選人?!彼ㄗh感謝信應(yīng)該“簡短而親切,重申你對于這份工作的興趣。如果可能的話,還可以簡短地回顧一下在面試過程中所發(fā)現(xiàn)的某些共鳴”。

????然而對于你在來信中所提及的問題——感謝信應(yīng)該是手寫還是通過電子郵件發(fā)送,這一點(diǎn)仍然眾說紛紜。從其中一方面而言,一封手寫信件“會讓面試官對你留下更加深刻的印象,因?yàn)楝F(xiàn)今會寄手寫信件的人少之又少”。菲尼根表示。然而從另一方面而言,電子郵件可能更具優(yōu)勢,因?yàn)榫徛泥]寄信件“并沒有那么及時(shí),而且有些人不會閱讀寄給他們的信件”。此外,他說,手寫信件還可能會讓你顯得非常過時(shí),或者你似乎對于科技不夠熟悉。在他看來,最重要的事情是迅速發(fā)送一封感謝信——最好在24小時(shí)之內(nèi),趁著面試官對你和你的簡歷還記憶猶新。

????Dear Annie:I'm graduating from college at the end of May and have already been interviewed by two companies that might want to hire me, with two more interviews (at different employers) scheduled in mid-March. I could really use some guidance from you and your readers on how to go forward after these meetings. For example, I sent thank-you notes by email to the hiring managers I've met so far, but a friend says a handwritten note would have made me stand out more. Should I do that next time?

????Also, how soon after the interview is it acceptable to ask whether I'm still being considered for the job, and how often should I get back in touch if I don't hear anything? I'm trying to seem enthusiastic but not desperate. Suggestions, please? — Newbie in Nashville

????Dear N.N.:Great question, and one that plenty of seasoned jobseekers puzzle over, too. Dan Black agrees with you that the line between being persistent, which shows initiative, and being pesky, which is just annoying, "is a very fine one. It can be hard to locate." Black is director of recruiting for the Americas at EY (formerly Ernst & Young), and current president of the National Association of Colleges and Employers (NACE). This fiscal year, EY plans to hire about 10,600 people, including some 6,300 new grads like you, a 5% increase over 2013 in campus hiring.

????The time to get a feel for how soon you should hear back from the employer, he says, is during the interview. "We always try to tell candidates when they can expect to hear from us, and how to contact us with questions, whether that's by email or by phone," he says. "But if the interviewer doesn't mention that to you, you should ask, at the end of the conversation when you have a chance to ask questions."

????Dan Finnigan, CEO of social recruiting platform Jobvite, agrees. "It's also critical to abide by whatever the answer is," he says. "If the recruiter or interviewer suggests contacting them by email, for instance, don't call on the phone." Timing matters, too. "If the employer mentions that they expect to make a decision in a week, then follow up within that week," he says. "Otherwise, ask if you can get back in touch within two weeks" about whether you're still in the running -- and then do it, or "they will remember that you didn't follow through." A timely follow-up "is never seen as pesky," Black adds.

????You did the smart thing by sending thank-you notes. "HR people and hiring managers expect them as part of the etiquette of the process," notes Black. "And you certainly don't want to be the only candidate who didn't send one." He recommends keeping it "short and sweet, reiterating your interest in the job and, if possible, referring back briefly to some area of common ground that came up during the interview."

????However, whether a thank-you should be handwritten or via email is, as you've noticed, a point of debate. On the one hand, a handwritten note "will get you noticed, because so few people send them anymore," says Finnigan. On the other hand, though, email is probably fine, because snail mail missives "aren't as timely, and some people don't read their mail." A handwritten note could also make you seem old-fashioned, or as if you aren't on top of technology, he says. The important thing, in his view, is to send a thank-you quickly -- preferably within 24 hours, while you and your resume are still fresh in the interviewer's mind.

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