職場指南：說話的藝術
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????1. 尋求真實的反饋。改變說話習慣就像改變任何行為方式一樣，第一步就是要認清問題所在。楊克開始一個階段的培訓時，往往先要把客戶的說話內容錄下來，然后和客戶一起回顧檢查，找出問題?！爱斎藗兛吹阶约旱呐e止，聽到自己的說話方式時，往往會大吃一驚。實際上，我們中的大多數人并不了解自己在與別人接觸時的真實狀態。” ????值得信任的朋友和同事都可以為此提供建議。另外，公司的人事部也可以針對公司內部的“潛力股”——比如你的隊友那樣的員工，開展幾期相關的專業培訓。 ????2. 參加國際演講會（Toastmasters International）。 這個組織在全球16個國家擁有13,000個分會，也許在你們的身邊，就有一個國際演講會分會?！皣H演講會是一個非常不錯的組織，會員都在竭盡全力提高自己的講話技巧。演講會內部總是呈現出一派友好的學院式氛圍，” 楊克說?！岸疫@個組織是免費的?！?/p> ????3. 研習成功人士的講話風格。“現在的女性成功人士比以往任何時候都要多，所以，很容易就可以找到這樣的榜樣——她們依靠自己不凡的講話風格贏得了如今的地位，”楊克解釋道。她向眾人推薦TED.com網站，里面的演講數以千計，時長都在20分鐘左右，而且演講人都非常風趣。 ????楊克還建議說：“可以去關注一下Facebook的CEO雪莉?桑德伯格，或是梅琳達?蓋茨，或百事可樂公司（Pepsico）CEO盧英德。注意一下她們講話的語速，使用停頓的技巧。只要勤加練習，這些東西是每個人都可以學會的?！?/p> ????4.注意上司是如何表達觀點的。不同的企業文化，自然會有不同的溝通方式，所以有必要關注上司的講話方式?！叭绻愕纳纤局?，有人能夠非常有效地傳達他的想法，那就注意他是怎樣做到的，然后進行模仿。” ????“不是讓你去鸚鵡學舌般的生搬硬套，而是借鑒其中可以輕松掌握的元素。歸根到底，講話最重要的是自我表達，是傳遞自己的獨到觀點時，但是要注意，我們需要展現的是自己最好的一面，而且展示的方式要能抓住聽者的注意力。” ????反饋：講話方式會成就一個人，也會毀掉一個人，你同意這樣的觀點嗎？哪些講話習慣會分散別人的注意力，或顯得很不專業？請留言發表您的觀點。 ????譯者：李淑玉/汪皓 |
????1. Seek out honest feedback. As with trying to change any behavior, the first step is to become aware of it. In her coaching sessions, Jahnke usually starts by videotaping a client talking and reviewing it with the client. "People are usually surprised when they watch and hear themselves," she says. "Most of us don't really know how we're coming across." ????A trusted friend or coworker may be able to offer suggestions, or your company's human resources department may even provide a few professional coaching sessions -- especially for high-potential types like your teammate. ????1. Join Toastmasters International. With 13,000 chapters in 16 countries, Toastmasters probably has a club near you. "It is a great organization, full of people who are seriously trying to improve their speaking skills in a friendly, collegial atmosphere," Jahnke says. "And it's free." ????3. Study the speaking styles of successful people. "Women have so many more role models now than ever before, so it's easy to find executives whose speaking styles have helped to get them where they are today," notes Jahnke. She recommends checking out TED.com, which offers thousands of 20-minute talks by interesting people. ????"Look up Sheryl Sandberg at Facebook, or Melinda Gates," Jahnke suggests. "Or find YouTube videos of [Pepsico CEO] Indra Nooyi. Notice how they pace their speech, and how they use pauses. With some effort and practice, these are things anyone can learn." ????4. Take note of how higher-ups at your company express their ideas. Naturally, communication styles vary somewhat from one corporate culture to another, so it makes sense to pay attention to how people above you talk. "If there is someone who is particularly effective at getting his or her ideas across, you might emulate the way they do it," says Jahnke. ????"The idea is not to parrot someone else's speech patterns, but to adopt the elements of their style that you can comfortably learn to use," she adds. "In the end, it's still about expressing yourself and your unique ideas -- but your best self, presented in a way that will make others listen." ????Talkback: Do you agree that the way someone speaks can make or break a career? What habits of speech do you find distracting or unprofessional? Leave a comment below. |
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