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沃爾瑪新Logo致敬創(chuàng)始人,回顧老山姆的3條經(jīng)典商業(yè)法則

SASHA ROGELBERG
2025-01-18

山姆?沃爾頓離世已經(jīng)30多年了。

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1992 年,沃爾瑪創(chuàng)始人山姆·沃爾頓獲老布什頒發(fā)總統(tǒng)自由勛章。GETTY IMAGES

? 沃爾瑪17年來(lái)首次換新Logo了。新Logo的靈感據(jù)說(shuō)來(lái)自山姆·沃爾頓生前最喜歡戴的貨車司機(jī)帽。老山姆從1962年到1988年執(zhí)掌沃爾瑪,他還制定了后來(lái)流傳甚廣的經(jīng)商“十條法則”。

作為沃爾瑪?shù)膭?chuàng)始人,山姆?沃爾頓離世已經(jīng)30多年了。但是他對(duì)沃爾瑪?shù)挠绊懥θ匀粷B透進(jìn)了這家企業(yè)的方方面面。

最近,沃爾瑪發(fā)布了近17年以來(lái)的首款新Logo。首先是其英文名“Walmart”的字體做了加粗,其次是“黃花”圖案更加飽滿。新Logo代表了沃爾瑪向電商和平價(jià)時(shí)尚領(lǐng)域的拓展,而它們也正是沃爾瑪?shù)睦蠈?duì)手塔吉特百貨最擅長(zhǎng)的領(lǐng)域。

沃爾瑪新舊Logo對(duì)比。COURTESY OF WALMART

新Logo也是對(duì)歷史的一次致敬。它的靈感來(lái)自山姆·沃爾頓生前最喜歡的貨車司機(jī)帽,沃爾頓在他1992年出版的自傳《美國(guó)制造》的封面照片上戴的就是這樣一頂帽子。

沃爾瑪?shù)囊晃话l(fā)言人對(duì)《財(cái)富》表示:“雖然它的外觀和感觀更新鮮、更有現(xiàn)代感和未來(lái)感,但它也反映出我們對(duì)山姆的經(jīng)營(yíng)原則的始終堅(jiān)守。”

山姆·沃爾頓的自傳《美國(guó)制造》,封面照片中的他戴著一頂標(biāo)志性的貨車司機(jī)帽。GILLES MINGASSON/GETTY IMAGES

盡管沃爾頓1988年就卸任了沃爾瑪?shù)氖紫瘓?zhí)行官,但在此之后,沃爾瑪日益發(fā)展壯大,做得越來(lái)越成功。1985年,沃爾頓被《福布斯》雜志評(píng)為美國(guó)首富。如今,沃爾頓家族仍以2670億美元的凈資產(chǎn)穩(wěn)居“美國(guó)最富有家族”的寶座。新世紀(jì)以來(lái),“財(cái)富500強(qiáng)”榜單不再局限于工業(yè)企業(yè),而是開(kāi)始將服務(wù)業(yè)企業(yè)也納入評(píng)選范圍,沃爾瑪初次上榜便名列“財(cái)富500強(qiáng)”第四位,此后更是每年都穩(wěn)居前兩名,過(guò)去11年更是連續(xù)移居榜首。現(xiàn)如今,沃爾瑪?shù)氖兄狄呀?jīng)高達(dá)7360億美元。

沃爾頓提出過(guò)經(jīng)典點(diǎn)的十條經(jīng)商法則,這“十條法則”在他的自傳《美國(guó)制造》一書(shū)中也有詳述,以下僅摘抄三條重要法則。

給合作伙伴金錢以外的激勵(lì)

沃爾頓的好幾條經(jīng)商法則都要求我們打破現(xiàn)狀,包括設(shè)置宏偉的目標(biāo)、讓員工跳出傳統(tǒng)思維框架去解決問(wèn)題,等等。也就是說(shuō),沃爾頓鼓勵(lì)職場(chǎng)競(jìng)爭(zhēng),喜歡打破部門壁壘,而不僅僅是用獎(jiǎng)金或者股權(quán)來(lái)激勵(lì)員工。

沃爾頓曾指出:“如果企業(yè)變得日漸僵化,就要吐故納新,讓經(jīng)理們輪崗交流,從而始終有挑戰(zhàn)感。”“要讓大家猜不透你接下來(lái)的招數(shù)。不能讓別人輕易預(yù)測(cè)你的行動(dòng)。”

早在1962年開(kāi)辦第一家沃爾瑪之前,山姆?沃爾頓就展示出了這種特立獨(dú)行的態(tài)度。在自主創(chuàng)業(yè)之前,沃爾頓曾在美國(guó)阿肯色州的一家名叫巴特勒兄弟公司的供應(yīng)鏈企業(yè)接受培訓(xùn)。當(dāng)時(shí)他本打算加盟一家巴特勒兄弟公司旗下的平價(jià)雜貨店。他這家店的選址正對(duì)著一家斯特林商店,沃爾頓經(jīng)常悄悄觀察它的陳列和定價(jià)。等到他決定開(kāi)店的時(shí)候,他找了一家比巴特勒兄弟公司更低價(jià)的供應(yīng)商。而且他意識(shí)到,顧客最看重的就是物有所值,所以他就以比其他商店更低的價(jià)格賣貨。

哈佛商學(xué)院教授理查德?特德洛在他2001年出版的《企業(yè)巨頭:七位商業(yè)創(chuàng)新者與他們的商業(yè)帝國(guó)》一書(shū)中寫道:“一開(kāi)始,他學(xué)習(xí)了所有規(guī)則。但是后來(lái),他打破了所有對(duì)他來(lái)說(shuō)沒(méi)有意義的規(guī)則——也就是說(shuō)他打破了幾乎所有規(guī)則。”

超出顧客預(yù)期

沃爾頓秉承一條著名的理念——“顧客永遠(yuǎn)是對(duì)的”,并以此增強(qiáng)員工的責(zé)任感。

沃爾頓曾指出:“對(duì)于顧客,不僅要給他們想要的,還要給他們一點(diǎn)額外的要讓顧客知道你對(duì)他們是感恩的。要對(duì)自己犯下的所有錯(cuò)誤負(fù)責(zé),別找借口,道歉就行。要為你做的一切承擔(dān)責(zé)任。”

沃爾瑪也一直成功地踐行著這一法則。在過(guò)去一年里,沃爾瑪成功留住了低收入的顧客群體,同時(shí)還憑借其配送服務(wù)和優(yōu)質(zhì)的自有品牌食品,吸引了不少年收入超10萬(wàn)美元的中高收入消費(fèi)者。

沃爾頓曾說(shuō)過(guò):“我寫過(guò)的最重要的幾個(gè)字,就是我寫在沃爾瑪?shù)牡谝粔K招牌上的一句話:‘包你滿意’。現(xiàn)在這幾個(gè)字還在那里,而且就是這幾個(gè)字造就了我們的一切。”

激流勇進(jìn)

除了激勵(lì)員工,沃爾頓在商業(yè)決策中也經(jīng)常“不走尋常路”。如果競(jìng)爭(zhēng)對(duì)手選擇走某一條路,沃爾頓就會(huì)另辟蹊徑走另一條路。

特德洛在他的書(shū)中寫道:“山姆?沃爾頓之所以能成為億萬(wàn)富翁,并非因?yàn)樗翘觳牛ūM管他確實(shí)是一個(gè)非常聰明機(jī)敏的人)。他成功的真正原因在于,他有勇氣堅(jiān)守自己的信念。”

正因?yàn)榇耍譅柆敳拍芤恢北3种鴮?duì)亞馬遜的競(jìng)爭(zhēng)優(yōu)勢(shì)。沃爾瑪除了維持實(shí)體店的經(jīng)營(yíng)之外,還持續(xù)在電商和配送服務(wù)領(lǐng)域發(fā)力,優(yōu)化其全渠道零售策略。據(jù)一篇發(fā)表于2024年的論文估計(jì),沃爾瑪在全渠道零售上的發(fā)力,有可能會(huì)讓它從亞馬遜手中搶走大約1000億美元的市場(chǎng)份額。

沃爾頓曾說(shuō)過(guò):“拋掉傳統(tǒng)觀念,如果其他所有人都用某種方法做事,那么你很有可能通過(guò)截然相反的做法找到一片屬于自己的市場(chǎng)。”(財(cái)富中文網(wǎng))

譯者:樸成奎

1992 年,沃爾瑪創(chuàng)始人山姆·沃爾頓獲老布什頒發(fā)總統(tǒng)自由勛章。GETTY IMAGES

? 沃爾瑪17年來(lái)首次換新Logo了。新Logo的靈感據(jù)說(shuō)來(lái)自山姆·沃爾頓生前最喜歡戴的貨車司機(jī)帽。老山姆從1962年到1988年執(zhí)掌沃爾瑪,他還制定了后來(lái)流傳甚廣的經(jīng)商“十條法則”。

作為沃爾瑪?shù)膭?chuàng)始人,山姆?沃爾頓離世已經(jīng)30多年了。但是他對(duì)沃爾瑪?shù)挠绊懥θ匀粷B透進(jìn)了這家企業(yè)的方方面面。

最近,沃爾瑪發(fā)布了近17年以來(lái)的首款新Logo。首先是其英文名“Walmart”的字體做了加粗,其次是“黃花”圖案更加飽滿。新Logo代表了沃爾瑪向電商和平價(jià)時(shí)尚領(lǐng)域的拓展,而它們也正是沃爾瑪?shù)睦蠈?duì)手塔吉特百貨最擅長(zhǎng)的領(lǐng)域。

沃爾瑪新舊Logo對(duì)比。COURTESY OF WALMART

新Logo也是對(duì)歷史的一次致敬。它的靈感來(lái)自山姆·沃爾頓生前最喜歡的貨車司機(jī)帽,沃爾頓在他1992年出版的自傳《美國(guó)制造》的封面照片上戴的就是這樣一頂帽子。

沃爾瑪?shù)囊晃话l(fā)言人對(duì)《財(cái)富》表示:“雖然它的外觀和感觀更新鮮、更有現(xiàn)代感和未來(lái)感,但它也反映出我們對(duì)山姆的經(jīng)營(yíng)原則的始終堅(jiān)守。”

山姆·沃爾頓的自傳《美國(guó)制造》,封面照片中的他戴著一頂標(biāo)志性的貨車司機(jī)帽。GILLES MINGASSON/GETTY IMAGES

盡管沃爾頓1988年就卸任了沃爾瑪?shù)氖紫瘓?zhí)行官,但在此之后,沃爾瑪日益發(fā)展壯大,做得越來(lái)越成功。1985年,沃爾頓被《福布斯》雜志評(píng)為美國(guó)首富。如今,沃爾頓家族仍以2670億美元的凈資產(chǎn)穩(wěn)居“美國(guó)最富有家族”的寶座。新世紀(jì)以來(lái),“財(cái)富500強(qiáng)”榜單不再局限于工業(yè)企業(yè),而是開(kāi)始將服務(wù)業(yè)企業(yè)也納入評(píng)選范圍,沃爾瑪初次上榜便名列“財(cái)富500強(qiáng)”第四位,此后更是每年都穩(wěn)居前兩名,過(guò)去11年更是連續(xù)移居榜首。現(xiàn)如今,沃爾瑪?shù)氖兄狄呀?jīng)高達(dá)7360億美元。

沃爾頓提出過(guò)經(jīng)典點(diǎn)的十條經(jīng)商法則,這“十條法則”在他的自傳《美國(guó)制造》一書(shū)中也有詳述,以下僅摘抄三條重要法則。

給合作伙伴金錢以外的激勵(lì)

沃爾頓的好幾條經(jīng)商法則都要求我們打破現(xiàn)狀,包括設(shè)置宏偉的目標(biāo)、讓員工跳出傳統(tǒng)思維框架去解決問(wèn)題,等等。也就是說(shuō),沃爾頓鼓勵(lì)職場(chǎng)競(jìng)爭(zhēng),喜歡打破部門壁壘,而不僅僅是用獎(jiǎng)金或者股權(quán)來(lái)激勵(lì)員工。

沃爾頓曾指出:“如果企業(yè)變得日漸僵化,就要吐故納新,讓經(jīng)理們輪崗交流,從而始終有挑戰(zhàn)感。”“要讓大家猜不透你接下來(lái)的招數(shù)。不能讓別人輕易預(yù)測(cè)你的行動(dòng)。”

早在1962年開(kāi)辦第一家沃爾瑪之前,山姆?沃爾頓就展示出了這種特立獨(dú)行的態(tài)度。在自主創(chuàng)業(yè)之前,沃爾頓曾在美國(guó)阿肯色州的一家名叫巴特勒兄弟公司的供應(yīng)鏈企業(yè)接受培訓(xùn)。當(dāng)時(shí)他本打算加盟一家巴特勒兄弟公司旗下的平價(jià)雜貨店。他這家店的選址正對(duì)著一家斯特林商店,沃爾頓經(jīng)常悄悄觀察它的陳列和定價(jià)。等到他決定開(kāi)店的時(shí)候,他找了一家比巴特勒兄弟公司更低價(jià)的供應(yīng)商。而且他意識(shí)到,顧客最看重的就是物有所值,所以他就以比其他商店更低的價(jià)格賣貨。

哈佛商學(xué)院教授理查德?特德洛在他2001年出版的《企業(yè)巨頭:七位商業(yè)創(chuàng)新者與他們的商業(yè)帝國(guó)》一書(shū)中寫道:“一開(kāi)始,他學(xué)習(xí)了所有規(guī)則。但是后來(lái),他打破了所有對(duì)他來(lái)說(shuō)沒(méi)有意義的規(guī)則——也就是說(shuō)他打破了幾乎所有規(guī)則。”

超出顧客預(yù)期

沃爾頓秉承一條著名的理念——“顧客永遠(yuǎn)是對(duì)的”,并以此增強(qiáng)員工的責(zé)任感。

沃爾頓曾指出:“對(duì)于顧客,不僅要給他們想要的,還要給他們一點(diǎn)額外的要讓顧客知道你對(duì)他們是感恩的。要對(duì)自己犯下的所有錯(cuò)誤負(fù)責(zé),別找借口,道歉就行。要為你做的一切承擔(dān)責(zé)任。”

沃爾瑪也一直成功地踐行著這一法則。在過(guò)去一年里,沃爾瑪成功留住了低收入的顧客群體,同時(shí)還憑借其配送服務(wù)和優(yōu)質(zhì)的自有品牌食品,吸引了不少年收入超10萬(wàn)美元的中高收入消費(fèi)者。

沃爾頓曾說(shuō)過(guò):“我寫過(guò)的最重要的幾個(gè)字,就是我寫在沃爾瑪?shù)牡谝粔K招牌上的一句話:‘包你滿意’。現(xiàn)在這幾個(gè)字還在那里,而且就是這幾個(gè)字造就了我們的一切。”

激流勇進(jìn)

除了激勵(lì)員工,沃爾頓在商業(yè)決策中也經(jīng)常“不走尋常路”。如果競(jìng)爭(zhēng)對(duì)手選擇走某一條路,沃爾頓就會(huì)另辟蹊徑走另一條路。

特德洛在他的書(shū)中寫道:“山姆?沃爾頓之所以能成為億萬(wàn)富翁,并非因?yàn)樗翘觳牛ūM管他確實(shí)是一個(gè)非常聰明機(jī)敏的人)。他成功的真正原因在于,他有勇氣堅(jiān)守自己的信念。”

正因?yàn)榇耍譅柆敳拍芤恢北3种鴮?duì)亞馬遜的競(jìng)爭(zhēng)優(yōu)勢(shì)。沃爾瑪除了維持實(shí)體店的經(jīng)營(yíng)之外,還持續(xù)在電商和配送服務(wù)領(lǐng)域發(fā)力,優(yōu)化其全渠道零售策略。據(jù)一篇發(fā)表于2024年的論文估計(jì),沃爾瑪在全渠道零售上的發(fā)力,有可能會(huì)讓它從亞馬遜手中搶走大約1000億美元的市場(chǎng)份額。

沃爾頓曾說(shuō)過(guò):“拋掉傳統(tǒng)觀念,如果其他所有人都用某種方法做事,那么你很有可能通過(guò)截然相反的做法找到一片屬于自己的市場(chǎng)。”(財(cái)富中文網(wǎng))

譯者:樸成奎

Walmart founder Sam Walton receiving the presidential Medal of Freedom award from president George H.W. Bush in 1992.

? Walmart’s first refreshed logo in 17 years bears strong resemblance to founder Sam Walton’s beloved trucker-style cap. Walton, who led the retailer from 1962 to 1988, espoused 10 guiding principles in business.

Walmart founder Sam Walton died more than 30 years ago, but his influence is still felt at his Bentonville, Ark.-based retailer.

The company unveiled its first logo refresh in 17 years, slightly widening the “Walmart” lettering and plumping the stems of its yellow star graphic. The modernization of the logo is representative of the retailer’s expansion into e-commerce and honing of cheap-chic offerings for which rival Target was once known.

Walmart’s before-and-after of its new logo.

The updated logo also pays homage to the past. It bears a strong resemblance to the one adorning the ballcap Walton was known for wearing, including on the cover of his 1992 autobiography, Made in America.

“While the look and feel of our brand is fresher, more contemporary, and more future-focused, our [logo] reflects our enduring commitment to Sam’s principles,” a Walmart spokesperson told Fortune in a statement.

Sam Walton’s autobiography “Made in America,” which features him in his iconic trucker hat.

Though Walton retired as CEO of Walmart in 1988, the retailer’s success has ballooned in the years since. Walton was dubbed the United States’ richest man in 1985 by Forbes, and the Waltons still hold the title of the country’s wealthiest family with a net worth of $267 billion. When the Fortune 500 began including service companies on its list, expanding beyond its criterion of industrial companies, Walmart debuted at No. 4 and has held the top or runner-up spot every year in the 21st century, including being ranked No. 1 for the past 11 years. Today, Walmart has a market cap of $736 billion.

Walton built his company on a business blueprint of 10 rules, which he outlined in Made in America. Here are three of those key principles.

Motivate partners beyond money

Many of Walton’s rules for business have to do with disrupting the status quo, including setting lofty goals and outside-the-box solutions for employees to meet. That means encouraging workplace competition and shaking up company silos, not just incentivizing workers with promises of ownership or payouts.

“If things get stale, cross-pollinate; have managers switch jobs with one another to stay challenged,” Walton said of the strategy in Walmart’s Digital Museum. “Keep everybody guessing as to what your next trick is going to be. Don’t become too predictable.”

Walton exhibited his maverick attitude before even opening the door to his first Walmart store in 1962. Prior to starting his own company, Walton trained at industrial supply chain Butler Brothers in Arkadelphia, Ark., with the plan to franchise a Butler-owned Ben Franklin five-and-dime store. Walton also frequently peeked into the Sterling Store across the street from his prospective Ben Franklin location to look at their displays and pricing. When it came time for Walton to open his franchise location, he found cheaper suppliers than the Butler Brothers and, realizing customers wanted fair prices above all else, sold his products at a discounted rate.

“First he learned all the rules,” Harvard Business School professor Richard S. Tedlow wrote in his 2001 book Giants of Enterprise: Seven Business Innovators and the Empires They Built. “Then he broke all the rules which did not make sense to him—which meant almost all of them.”

Exceed customer expectations

Walton also adopted a customer-is-always-right attitude encouraging employee accountability.

“Give them what they want—and a little more,” he said. “Let them know you appreciate them. Make good on all your mistakes, and don’t make excuses—apologize. Stand behind everything you do.”

Walmart has appeared to continue to successfully abide by this piece of advice. Over the past year, the retailer has not only succeeded in retaining low-income customers looking for deals, but has also attracted relatively high-income consumers earning more than $100,000 annually because of its delivery options and better-for-you-branded private-label foods.

“The two most important words I ever wrote were on that first Wal-Mart sign: ‘Satisfaction Guaranteed,’” Walton said. “They’re still up there, and they have made all the difference.”

Swim upstream

Walton’s unconventional means of motivating employees extended to his business decisions. If competition was going to zig, Walton would zag.

“Sam Walton did not become a billionaire because he was a genius (although he was without question smart, shrewd, and astute),” Tedlow wrote in his book. “The real explanation for his success was that he had the courage of his convictions.”

Walmart has maintained an edge over Amazon for this reason. The discount retailer, in addition to maintaining brick-and-mortar stores, has continued to expand e-commerce and delivery offerings, optimizing its omnichannel retail strategy. A 2024 working paper estimated that retailers’ pushes toward omnichannel could claim $100 billion worth of market share from Amazon.

“Ignore the conventional wisdom,” Walton said. “If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.”

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