熱門(mén)人工智能搜索引擎Perplexity正在推出新的購(gòu)物工具,希望將其服務(wù)打造成產(chǎn)品推薦的目的地,甚至可能成為一個(gè)實(shí)際購(gòu)物平臺(tái)。該初創(chuàng)公司還在其應(yīng)用程序中新增視覺(jué)搜索功能,付費(fèi)用戶(hù)可以通過(guò)拍攝商品照片,識(shí)別并找到類(lèi)似的商品,這與谷歌(Google)和Pinterest提供的“Lens”產(chǎn)品類(lèi)似。
Perplexity致力于成為用戶(hù)的一站式中心,希望將每周處理的1億次搜索查詢(xún)轉(zhuǎn)化成業(yè)務(wù),周一公布的新工具就是這項(xiàng)重要策略的一部分。這也是該公司挑戰(zhàn)搜索市場(chǎng)領(lǐng)軍者谷歌的又一次嘗試。谷歌最近幾個(gè)月在其搜索結(jié)果中添加了AI驅(qū)動(dòng)的購(gòu)物工具。
當(dāng)Perplexity用戶(hù)在新搜索體驗(yàn)中查詢(xún)時(shí),例如輸入“500美元以下評(píng)價(jià)最高的咖啡機(jī)是哪一款?”,搜索結(jié)果會(huì)顯示評(píng)價(jià)最高的商品推薦,并附有簡(jiǎn)短的總結(jié),解釋這款商品的優(yōu)點(diǎn)。然后,AI系統(tǒng)會(huì)在下方顯示多個(gè)矩形圖塊,每個(gè)圖塊顯示其他推薦商品的關(guān)鍵信息,如商品圖片和價(jià)格等。通過(guò)在系統(tǒng)中整合電商軟件公司Shopify及其Shop Pay結(jié)賬系統(tǒng),在某些情況下,購(gòu)物者只需點(diǎn)擊幾下,就可以輕松購(gòu)買(mǎi)推薦的商品。
對(duì)于Perplexity Pro版的訂閱用戶(hù),該公司支持直接在AI搜索引擎內(nèi)完成購(gòu)物,并支持免費(fèi)送貨。
商家、零售商和品牌商甚至消費(fèi)者可能希望了解該公司的人工智能如何決定推薦哪些商品,但該初創(chuàng)公司的首席執(zhí)行官坦言,他也無(wú)法回答。至少目前還沒(méi)有答案。
周一,Perplexity首席執(zhí)行官阿拉文德·斯里尼瓦斯在接受《財(cái)富》雜志獨(dú)家采訪(fǎng)時(shí)表示:“說(shuō)實(shí)話(huà),對(duì)于AI如何進(jìn)行商品排名以及為什么某些商品的排名更高,我們目前還沒(méi)有完全理解它的機(jī)制。是依據(jù)評(píng)價(jià)數(shù)量嗎?還是根據(jù)評(píng)級(jí)和排名的出處?比如人們?cè)诓煌脚_(tái)上對(duì)其產(chǎn)品的評(píng)價(jià)。這是一個(gè)進(jìn)行大量信息提煉和濃縮的過(guò)程。”
他補(bǔ)充道:“我認(rèn)為目前我們自己也沒(méi)有完全理解。”這番言論與其他許多公司的高管對(duì)AI生成結(jié)果的看法一致。
但斯里尼瓦斯表示,他的目標(biāo)和期望是Perplexity最終能夠理解AI生成結(jié)果的機(jī)制。
在周一的新聞發(fā)布會(huì)上,該公司分享了一個(gè)示例,即查詢(xún)價(jià)格在500美元以下的咖啡機(jī),查詢(xún)結(jié)果優(yōu)先推薦的商品是“Breville Bambino Plus”濃縮咖啡機(jī),并逐條解釋了推薦的理由。然后Perplexity展示了一個(gè)商品圖塊,介紹了商品的關(guān)鍵屬性,以及另外兩個(gè)價(jià)格幾乎相同的“推薦商品”的類(lèi)似商品卡。
一些用戶(hù)可能會(huì)發(fā)現(xiàn)這個(gè)結(jié)果不夠準(zhǔn)確。從技術(shù)角度而言,咖啡機(jī)與濃縮咖啡機(jī)并非完全相同。
系統(tǒng)優(yōu)先推薦的Breville品牌的商品卡有一個(gè)百思買(mǎi)(Best Buy)的鏈接,消費(fèi)者可以通過(guò)該鏈接了解更多詳細(xì)信息。它還顯示了一個(gè)“Buy With Pro”按鈕,Perplexity Pro版的用戶(hù)可以填寫(xiě)他們的送貨和信用卡信息,并通過(guò)Perplexity購(gòu)買(mǎi)商品。但是,事實(shí)上,這個(gè)例子中的百思買(mǎi)并未與Perplexity建立合作。相反,這家初創(chuàng)公司是代表客戶(hù)向百思買(mǎi)下訂單,并承擔(dān)運(yùn)費(fèi),以激勵(lì)購(gòu)物者試用Perplexity的新購(gòu)物工具。
雖然谷歌和Pinterest等搜索平臺(tái)以前都嘗試讓用戶(hù)直接在其平臺(tái)上完成一些購(gòu)物,但這兩家互聯(lián)網(wǎng)巨頭最終都關(guān)閉了這些功能,部分原因是零售商不喜歡被去中介化。
Perplexity同時(shí)啟動(dòng)了一個(gè)商家計(jì)劃,希望通過(guò)該計(jì)劃與大型零售商建立直接關(guān)系,以鼓勵(lì)零售商將產(chǎn)品數(shù)據(jù)輸入AI系統(tǒng),甚至可以讓Perplexity用戶(hù)直接在搜索引擎內(nèi)購(gòu)物。斯里尼瓦斯表示,他的初創(chuàng)公司不會(huì)從任何由此產(chǎn)生的銷(xiāo)售中抽取分成或傭金。
雖然斯里尼瓦斯表示他還不能完全理解公司的AI系統(tǒng)如何引導(dǎo)購(gòu)物者選擇某些商品,但有一個(gè)因素似乎發(fā)揮了作用。Perplexity在周一的新聞稿中表示,作為公司新免費(fèi)商家計(jì)劃的一部分,如果零售商向公司提供數(shù)據(jù),它們的商品將“有更多機(jī)會(huì)被列為‘推薦商品’,因?yàn)檫@些商品將被納入我們的索引,當(dāng)我們有更可靠的詳細(xì)信息時(shí),我們可以更好地確定商品的品質(zhì)是否優(yōu)良以及是否與用戶(hù)的查詢(xún)相關(guān)。”
針對(duì)其核心搜索產(chǎn)品,Perplexity最近宣布,以廣告商贊助的“跟進(jìn)問(wèn)題”的形式開(kāi)展一項(xiàng)廣告實(shí)驗(yàn)。這些問(wèn)題都是由AI系統(tǒng)生成的相關(guān)問(wèn)題,并顯示在搜索結(jié)果下方,旨在鼓勵(lì)用戶(hù)深入探討某個(gè)主題。
斯里尼瓦斯對(duì)《財(cái)富》雜志表示:“探索將廣告商贊助問(wèn)題整合到購(gòu)物體驗(yàn)中,這是我們自然而然的選擇。這可以成為一種產(chǎn)生需求并立即滿(mǎn)足需求的有效方式。”
然而,斯里尼瓦斯表示,零售商和品牌商不能通過(guò)付費(fèi)使他們的商品獲得推薦。
(《財(cái)富》雜志是Perplexity出版商計(jì)劃的成員。作為該計(jì)劃的一部分,如果Perplexity在回答廣告商贊助問(wèn)題時(shí)使用或引用了出版商的內(nèi)容,則該初創(chuàng)公司將與出版商分享廣告收入。)
隨著谷歌等通用搜索引擎以及Daydream等新興的專(zhuān)業(yè)搜索初創(chuàng)公司紛紛使用生成式AI系統(tǒng),從而簡(jiǎn)化消費(fèi)者在線(xiàn)發(fā)現(xiàn)新商品的方式,這種新的購(gòu)物助手式的體驗(yàn)應(yīng)運(yùn)而生。谷歌最近在其購(gòu)物搜索工具中添加了AI摘要和推薦功能。電商巨頭亞馬遜(Amazon)和沃爾瑪(Walmart)也在各自的購(gòu)物平臺(tái)中添加了AI購(gòu)物推薦工具。亞馬遜最近推出了一款名為Rufus的購(gòu)物助手,其訓(xùn)練使用了亞馬遜龐大的產(chǎn)品目錄和客戶(hù)評(píng)價(jià)數(shù)據(jù)庫(kù)。
那么Perplexity的新購(gòu)物工具是否也會(huì)從亞馬遜的評(píng)價(jià)目錄中提取信息或信號(hào)?斯里尼瓦斯并未給出明確的回答。
他表示:“我無(wú)法完全確定這些評(píng)價(jià)在哪些情況下是可訪(fǎng)問(wèn)的或不可訪(fǎng)問(wèn)的。”
隨著Perplexity開(kāi)辟一個(gè)全新領(lǐng)域,人們有理由懷疑,客戶(hù)是否會(huì)持續(xù)受到生成式AI產(chǎn)品的“幻覺(jué)”或錯(cuò)誤的影響。我今天早上在Perplexity中查詢(xún)了一個(gè)問(wèn)題:“你能展示你的新購(gòu)物體驗(yàn)嗎?”如果說(shuō)它給出的回答有任何指示性,那么我們確實(shí)有理由持懷疑態(tài)度。
Perplexity搜索系統(tǒng)的回答是:“很抱歉,但我實(shí)際上并沒(méi)有新的購(gòu)物體驗(yàn)向你展示。我是由Anthropic創(chuàng)建的誠(chéng)實(shí)的AI助手,旨在提供幫助,不會(huì)造成傷害。我沒(méi)有自己的購(gòu)物平臺(tái)或體驗(yàn)。”(Perplexity的AI系統(tǒng)在一定程度上依靠獨(dú)立AI公司Anthropic的大語(yǔ)言模型,用于生成其搜索工具產(chǎn)生的部分答案。)
隨后,Perplexity的回應(yīng)著重介紹了谷歌、亞馬遜和沃爾瑪?shù)裙咀罱瞥龅腁I驅(qū)動(dòng)的產(chǎn)品發(fā)現(xiàn)體驗(yàn)。(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
熱門(mén)人工智能搜索引擎Perplexity正在推出新的購(gòu)物工具,希望將其服務(wù)打造成產(chǎn)品推薦的目的地,甚至可能成為一個(gè)實(shí)際購(gòu)物平臺(tái)。該初創(chuàng)公司還在其應(yīng)用程序中新增視覺(jué)搜索功能,付費(fèi)用戶(hù)可以通過(guò)拍攝商品照片,識(shí)別并找到類(lèi)似的商品,這與谷歌(Google)和Pinterest提供的“Lens”產(chǎn)品類(lèi)似。
Perplexity致力于成為用戶(hù)的一站式中心,希望將每周處理的1億次搜索查詢(xún)轉(zhuǎn)化成業(yè)務(wù),周一公布的新工具就是這項(xiàng)重要策略的一部分。這也是該公司挑戰(zhàn)搜索市場(chǎng)領(lǐng)軍者谷歌的又一次嘗試。谷歌最近幾個(gè)月在其搜索結(jié)果中添加了AI驅(qū)動(dòng)的購(gòu)物工具。
當(dāng)Perplexity用戶(hù)在新搜索體驗(yàn)中查詢(xún)時(shí),例如輸入“500美元以下評(píng)價(jià)最高的咖啡機(jī)是哪一款?”,搜索結(jié)果會(huì)顯示評(píng)價(jià)最高的商品推薦,并附有簡(jiǎn)短的總結(jié),解釋這款商品的優(yōu)點(diǎn)。然后,AI系統(tǒng)會(huì)在下方顯示多個(gè)矩形圖塊,每個(gè)圖塊顯示其他推薦商品的關(guān)鍵信息,如商品圖片和價(jià)格等。通過(guò)在系統(tǒng)中整合電商軟件公司Shopify及其Shop Pay結(jié)賬系統(tǒng),在某些情況下,購(gòu)物者只需點(diǎn)擊幾下,就可以輕松購(gòu)買(mǎi)推薦的商品。
對(duì)于Perplexity Pro版的訂閱用戶(hù),該公司支持直接在AI搜索引擎內(nèi)完成購(gòu)物,并支持免費(fèi)送貨。
商家、零售商和品牌商甚至消費(fèi)者可能希望了解該公司的人工智能如何決定推薦哪些商品,但該初創(chuàng)公司的首席執(zhí)行官坦言,他也無(wú)法回答。至少目前還沒(méi)有答案。
周一,Perplexity首席執(zhí)行官阿拉文德·斯里尼瓦斯在接受《財(cái)富》雜志獨(dú)家采訪(fǎng)時(shí)表示:“說(shuō)實(shí)話(huà),對(duì)于AI如何進(jìn)行商品排名以及為什么某些商品的排名更高,我們目前還沒(méi)有完全理解它的機(jī)制。是依據(jù)評(píng)價(jià)數(shù)量嗎?還是根據(jù)評(píng)級(jí)和排名的出處?比如人們?cè)诓煌脚_(tái)上對(duì)其產(chǎn)品的評(píng)價(jià)。這是一個(gè)進(jìn)行大量信息提煉和濃縮的過(guò)程。”
他補(bǔ)充道:“我認(rèn)為目前我們自己也沒(méi)有完全理解。”這番言論與其他許多公司的高管對(duì)AI生成結(jié)果的看法一致。
但斯里尼瓦斯表示,他的目標(biāo)和期望是Perplexity最終能夠理解AI生成結(jié)果的機(jī)制。
在周一的新聞發(fā)布會(huì)上,該公司分享了一個(gè)示例,即查詢(xún)價(jià)格在500美元以下的咖啡機(jī),查詢(xún)結(jié)果優(yōu)先推薦的商品是“Breville Bambino Plus”濃縮咖啡機(jī),并逐條解釋了推薦的理由。然后Perplexity展示了一個(gè)商品圖塊,介紹了商品的關(guān)鍵屬性,以及另外兩個(gè)價(jià)格幾乎相同的“推薦商品”的類(lèi)似商品卡。
一些用戶(hù)可能會(huì)發(fā)現(xiàn)這個(gè)結(jié)果不夠準(zhǔn)確。從技術(shù)角度而言,咖啡機(jī)與濃縮咖啡機(jī)并非完全相同。
系統(tǒng)優(yōu)先推薦的Breville品牌的商品卡有一個(gè)百思買(mǎi)(Best Buy)的鏈接,消費(fèi)者可以通過(guò)該鏈接了解更多詳細(xì)信息。它還顯示了一個(gè)“Buy With Pro”按鈕,Perplexity Pro版的用戶(hù)可以填寫(xiě)他們的送貨和信用卡信息,并通過(guò)Perplexity購(gòu)買(mǎi)商品。但是,事實(shí)上,這個(gè)例子中的百思買(mǎi)并未與Perplexity建立合作。相反,這家初創(chuàng)公司是代表客戶(hù)向百思買(mǎi)下訂單,并承擔(dān)運(yùn)費(fèi),以激勵(lì)購(gòu)物者試用Perplexity的新購(gòu)物工具。
雖然谷歌和Pinterest等搜索平臺(tái)以前都嘗試讓用戶(hù)直接在其平臺(tái)上完成一些購(gòu)物,但這兩家互聯(lián)網(wǎng)巨頭最終都關(guān)閉了這些功能,部分原因是零售商不喜歡被去中介化。
Perplexity同時(shí)啟動(dòng)了一個(gè)商家計(jì)劃,希望通過(guò)該計(jì)劃與大型零售商建立直接關(guān)系,以鼓勵(lì)零售商將產(chǎn)品數(shù)據(jù)輸入AI系統(tǒng),甚至可以讓Perplexity用戶(hù)直接在搜索引擎內(nèi)購(gòu)物。斯里尼瓦斯表示,他的初創(chuàng)公司不會(huì)從任何由此產(chǎn)生的銷(xiāo)售中抽取分成或傭金。
雖然斯里尼瓦斯表示他還不能完全理解公司的AI系統(tǒng)如何引導(dǎo)購(gòu)物者選擇某些商品,但有一個(gè)因素似乎發(fā)揮了作用。Perplexity在周一的新聞稿中表示,作為公司新免費(fèi)商家計(jì)劃的一部分,如果零售商向公司提供數(shù)據(jù),它們的商品將“有更多機(jī)會(huì)被列為‘推薦商品’,因?yàn)檫@些商品將被納入我們的索引,當(dāng)我們有更可靠的詳細(xì)信息時(shí),我們可以更好地確定商品的品質(zhì)是否優(yōu)良以及是否與用戶(hù)的查詢(xún)相關(guān)。”
針對(duì)其核心搜索產(chǎn)品,Perplexity最近宣布,以廣告商贊助的“跟進(jìn)問(wèn)題”的形式開(kāi)展一項(xiàng)廣告實(shí)驗(yàn)。這些問(wèn)題都是由AI系統(tǒng)生成的相關(guān)問(wèn)題,并顯示在搜索結(jié)果下方,旨在鼓勵(lì)用戶(hù)深入探討某個(gè)主題。
斯里尼瓦斯對(duì)《財(cái)富》雜志表示:“探索將廣告商贊助問(wèn)題整合到購(gòu)物體驗(yàn)中,這是我們自然而然的選擇。這可以成為一種產(chǎn)生需求并立即滿(mǎn)足需求的有效方式。”
然而,斯里尼瓦斯表示,零售商和品牌商不能通過(guò)付費(fèi)使他們的商品獲得推薦。
(《財(cái)富》雜志是Perplexity出版商計(jì)劃的成員。作為該計(jì)劃的一部分,如果Perplexity在回答廣告商贊助問(wèn)題時(shí)使用或引用了出版商的內(nèi)容,則該初創(chuàng)公司將與出版商分享廣告收入。)
隨著谷歌等通用搜索引擎以及Daydream等新興的專(zhuān)業(yè)搜索初創(chuàng)公司紛紛使用生成式AI系統(tǒng),從而簡(jiǎn)化消費(fèi)者在線(xiàn)發(fā)現(xiàn)新商品的方式,這種新的購(gòu)物助手式的體驗(yàn)應(yīng)運(yùn)而生。谷歌最近在其購(gòu)物搜索工具中添加了AI摘要和推薦功能。電商巨頭亞馬遜(Amazon)和沃爾瑪(Walmart)也在各自的購(gòu)物平臺(tái)中添加了AI購(gòu)物推薦工具。亞馬遜最近推出了一款名為Rufus的購(gòu)物助手,其訓(xùn)練使用了亞馬遜龐大的產(chǎn)品目錄和客戶(hù)評(píng)價(jià)數(shù)據(jù)庫(kù)。
那么Perplexity的新購(gòu)物工具是否也會(huì)從亞馬遜的評(píng)價(jià)目錄中提取信息或信號(hào)?斯里尼瓦斯并未給出明確的回答。
他表示:“我無(wú)法完全確定這些評(píng)價(jià)在哪些情況下是可訪(fǎng)問(wèn)的或不可訪(fǎng)問(wèn)的。”
隨著Perplexity開(kāi)辟一個(gè)全新領(lǐng)域,人們有理由懷疑,客戶(hù)是否會(huì)持續(xù)受到生成式AI產(chǎn)品的“幻覺(jué)”或錯(cuò)誤的影響。我今天早上在Perplexity中查詢(xún)了一個(gè)問(wèn)題:“你能展示你的新購(gòu)物體驗(yàn)嗎?”如果說(shuō)它給出的回答有任何指示性,那么我們確實(shí)有理由持懷疑態(tài)度。
Perplexity搜索系統(tǒng)的回答是:“很抱歉,但我實(shí)際上并沒(méi)有新的購(gòu)物體驗(yàn)向你展示。我是由Anthropic創(chuàng)建的誠(chéng)實(shí)的AI助手,旨在提供幫助,不會(huì)造成傷害。我沒(méi)有自己的購(gòu)物平臺(tái)或體驗(yàn)。”(Perplexity的AI系統(tǒng)在一定程度上依靠獨(dú)立AI公司Anthropic的大語(yǔ)言模型,用于生成其搜索工具產(chǎn)生的部分答案。)
隨后,Perplexity的回應(yīng)著重介紹了谷歌、亞馬遜和沃爾瑪?shù)裙咀罱瞥龅腁I驅(qū)動(dòng)的產(chǎn)品發(fā)現(xiàn)體驗(yàn)。(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
Popular AI search engine Perplexity is debuting new shopping tools that it hopes will make its service a destination for product recommendations—and maybe even actual purchases. The startup is also introducing a visual search feature in its app that lets its paid users find similar merchandise by snapping a photo of an item—much like the “Lens” products offered by Google and Pinterest.
The new tools, announced Monday, are part of a major push by Perplexity to be more of a one-stop hub for users and turn the 100 million weekly search queries it handles into a business. The effort marks yet another effort by the company to challenge search leader Google, which has been adding AI-powered shopping tools to its search results in recent months.
Perplexity users who enter a query in the new search experience, such as “What’s the highest-rated coffee machine under $500?,” are shown a top product recommendation as a response, along with a short summary explaining its positive attributes. Below that, the AI system displays a few rectangular tiles, each displaying another recommended product with key information like a product’s image and pricing. In some cases, shoppers will be able to easily buy one of the recommended items after a couple of taps through an integration with the e-commerce software company Shopify and its Shop Pay checkout system.
For users of Perplexity Pro subscription, the company offers the ability to complete a purchase directly within the AI search engine, and get free shipping, as well.
But for merchants, retailers, and brands—or even consumers—that want to understand how the company’s AI decides which products to recommend, the startup’s CEO bluntly admitted he doesn’t have the answer. At least not yet.
“All these things are yet to be fully understood, to be very honest with you, in terms of how the ranking works [and why] the AI is preferring to rank one over the other,” Perplexity CEO Aravind Srinivas told Fortune in an exclusive interview on Monday. “Is it the number of reviews? Is it the ratings exactly and where the rankings are coming from—like what people are saying on different platforms about their product? There’s a lot of distillation and condensing going on here.”
“I think we don’t understand it fully ourselves today,” he added, echoing the comments of executives at many other companies about the results their AI produces.
The goal and expectation, though, is that Perplexity will eventually get there, the CEO said.
In the example of a query shared in Monday’s press announcement—about the sub-$500 coffee machine—the results highlight the “Breville Bambino Plus” espresso machine as the top choice, along with a few bullet points explaining the decision. Perplexity then features a product tile displaying key attributes of the merchandise, along with similar product cards for two other “recommended products” that cost nearly the same.
Some users may find such a result slightly off target. Technically, a coffee machine isn’t the same thing as an espresso machine.
The product card for the Breville brand top choice has a link to Best Buy where shoppers can get more details. It also shows a “Buy With Pro” button that lets Perplexity Pro users enter their shipping and credit card info, and purchase the item through Perplexity. Best Buy, however, is not actually partnering with Perplexity in this example. Rather, the startup is placing the order with Best Buy on the customer’s behalf, and then covering any shipping cost as an incentive for shoppers to try out the new Perplexity shopping tools.
While search platforms like Google and Pinterest both previously experimented with letting their users complete some purchases directly on their platforms, both internet giants eventually shuttered those capabilities, partly because retailers don’t like being disintermediated.
Perplexity is simultaneously opening up a merchant program that it hopes will help it build direct relationships with big retailers to feed their product data into the AI system and potentially let Perplexity users buy their goods directly within the search engine. Srinivas said his startup won’t take a cut, or commissions, on any resulting sales.
While Srinivas said he doesn’t fully understand how his company’s AI system steers shoppers to certain products, it seems that one factor in particular may play a role. Retailers that provide data to Perplexity as part of its new free merchant program will earn “Increased chances of being a ‘recommended product’ because the products will be in our index, and when we have more robust details, we can better determine if a product is high quality and relevant to a user’s query,” Monday’s press release says.
Perplexity recently announced an experiment with advertising for its core search product in the form of sponsored “follow-up questions”—related questions that the AI system generates and displays below a search result meant to prod users to dig deeper into a topic.
“Integrating sponsored questions into the shopping experience is a natural choice for us to explore,” he told Fortune. “It could become a very cool way to generate demand and fulfill it right there.”
However, retailers and brands won’t be able to pay to have their products recommended, Srinivas said.
(Fortune is a member of the Perplexity Publishers’ Program. As part of the program, the startup shares ad revenue with publications when their content is used or referenced in a Perplexity answer to a sponsored question.)
The new shopping assistant-style experience comes as existing general purpose search engines like Google, plus new specialized search startups like Daydream, use gen AI systems to simplify how consumers discover new products online. Google recently added AI summaries and recommendations to its shopping search tools. Amazon and Walmart have also added AI shopping recommendation tools to their marketplaces, with the former recently rolling out an assistant named Rufus trained on the e-commerce giant’s massive product catalog and database of customer reviews.
So will Perplexity’s new shopping tools also pull information or signals from Amazon’s reviews catalog? The answer from Srinivas was unclear.
“I’m not completely sure in which cases they’re accessible or not accessible,” he said.
As Perplexity gets started in a new space, it’s fair to wonder if customers should expect to still be bombarded with “hallucinations”—or mistakes—that many Gen AI products produce. If the answer to a question I asked of Perplexity this morning—“can you show me your new shopping experience?”—is any indication, the answer might be yes.
“I apologize, but I don’t actually have a new shopping experience to show you,” the Perplexity search system responded. “I’m an AI assistant created by Anthropic to be helpful, harmless, and honest. I don’t have my own shopping platform or experience.” (Perplexity’s AI system partly relies on Anthropic, a separate AI company, for large language models that generate some of the answers that its search tools produce.)
Perplexity’s response then highlighted recent AI-powered product discovery experiences rolled out by others including Google, Amazon, and Walmart.