穆斯塔法·托維正沉浸在美好時光中。雖然他說自己不容易情緒化,但他回憶起自己接到沃爾瑪電話時激動到雙腿發軟的情形。
在父親節那天,當得知自己即將被提拔為這家他工作了幾十年的公司的新興市場經理時,托維和家人都流下了熱淚。
時年45歲的托維告訴《財富》雜志:"我的夢想成真了。"他回憶起自己剛開始只是一名時薪8美元的兼職員工。
托維還記得自己申請沃爾瑪第一份工作的確切日期:1999年7月15日。在妻子的鼓勵下(妻子也在沃爾瑪工作),他在申請的當天就得到了這份工作。“我高興極了。”他說,并指出當時的工資對他來說是一筆不小的數目,而且該公司比其他零售商提供的工資要高。
托維很快就升職了,僅在90天后就成為了一名調配經理,負責監督項目,直到成為助理經理,然后是副經理,最后是門店經理。他說,他遇到了賞識他,教授他,并給他帶來了新機會的人,“這就是讓我留下來的原因。”他說。托維已經當了16年的門店經理,今年正好是他在沃爾瑪工作的第25周年。
如今,托維的年薪達到了六位數。他說,他的基本工資從2023年的14.3萬美元增加到現在的16.8萬美元。根據沃爾瑪的新薪酬政策,他有可能賺得更多。
今年冬天,沃爾瑪提高了經理的基本工資,并推出了股票計劃,比如向經理提供最高2萬美元的獎金。沃爾瑪發言人安妮·哈特菲爾德(Anne Hatfield)表示,托維去年的收入約為32.6萬美元(其中包括18.3萬美元的獎金),而他現在的收入將達到52.4萬美元。其中包括可能獲得的33.6萬美元獎金(如果達到目標,獎金最高可達基本收入的200%),并能額外參與公司股票購買。
雖然這些目標尚未公布,而且哈特菲爾德說:"要知道有多少(經理)能達到目標還為時過早",但他們表示,沃爾瑪正在"獎勵實現業務增長的門店經理。隨著店面利潤的增長,他們的年度獎金也會增長。"
與低薪的名聲作斗爭
多年來,沃爾瑪一直在努力擺脫工作條件惡劣、工資低的名聲,尤其是對小時工而言。長期以來,這家美國最大的私營企業支付給許多員工的工資少得可憐,以至于他們有資格獲得政府援助:2020年美國政府問責局(Government Accountability Office)的一份報告稱,沃爾瑪是三個州醫療補助制度(Medicaid,美國政府向貧困者提供醫療保險)參保者的最大雇主,是五個州補充營養援助項目(SNAP)受益者的最大雇主。盡管該公司的估值高達數十億美元,但許多沃爾瑪員工還沒有分得一杯羹。
記者查爾斯-菲什曼(Charles Fishman)在2019年告訴美國廣播公司新聞網(ABC News):"沃爾瑪開始提高工資,并不是為了應對就業市場緊張的情況,而是為了應對來自其他零售商的競爭,同時也是因為它明知自己支付的工資還不夠多。”《沃爾瑪效應》(The Wal-Mart Effect)一書的作者解釋說:"在競爭日趨激烈的情況下,提高工資和推出相應計劃對沃爾瑪大有助益。”
這些政策意味著沃爾瑪一直在裁員,尤其是經理。匿名員工告訴彭博社,經理級別的人員削減產生了連鎖反應,留任者的工作量增加了,而舊體系和疫情的爆發使情況變得更糟。
疫情似乎將部分權力交到了員工手中,迫使大型零售商或快餐公司開始支付合理的工資,甚至在人手短缺的情況下支付有競爭力的工資。隨著通常以最低工資為標志的行業條件惡化,員工流失率飆升至極其高的水平,尤其是在酒店和餐飲業。
從Raising Cane’s到Chipotle等連鎖店都推出了六位數的工資,這種影響仍在持續。這些巨頭希望解決員工留任率問題,保持與其他連鎖店的競爭力,并在高通脹時期能夠頂住來自地方團體為工人爭取維持基本生活的工資的請愿所帶來的更大壓力(如加利福尼亞州的20美元最低時薪法)。毋庸置疑,高薪會影響員工的忠誠度。彭博社援引Revelio的數據報道,沃爾瑪經理的年流失率在短短一年內下降了2%,降至21%。
當托維開始在沃爾瑪工作時,他和妻子正準備組建一個家庭,實現一定程度的財務穩定,以開始實現上述里程碑,并購買了一棟房子。幾十年后,托維表示:“我可以說,我們如今有三個漂亮的孩子,在德克薩斯州的普萊諾擁有一棟美麗的房子。”這對夫婦以各種方式進行投資,包括房地產,已經出租了幾處房產。
在1991年移民美國之前,托維曾逃離家鄉庫爾德斯坦到土耳其生活過幾年,他說自己"有機會實現美國夢"。
他說:"我每天都感謝上帝,感謝沃爾瑪,正是因為沃爾瑪,我才擁有了今天的一切。近來,人們對"美國夢"的信念似乎有所減弱,尤其是年輕一代,他們在高昂的生活成本和學生貸款的壓力下,很難積累財富,并負擔得起住房。雖然托維沒有大學文憑,但他說他鼓勵其他人也獲得大學文憑。無論如何,藍領階層已經取得了一些勝利,美國聯合包裹運送服務公司(UPS)的工人憑借集體工會和養老金贏得了六位數的收入。
零售業工人也有可能取得期待已久的勝利。不過,似乎并非所有沃爾瑪員工都能獲得成功,因為去年薪酬結構的改變或持平意味著部分初級員工的收入比以前要低。發言人哈特菲爾德表示,沃爾瑪最近宣布了一項新的員工獎金計劃,以及一項新的技術人員培訓計劃。她說:“在過去的五年里,我們已經將一線員工的工資提高了約30%,使我們在美國的平均時薪接近18美元。”不過,正如“爭取15美元時薪”運動所指出的那樣,在當前的經濟環境下,這往往不足以維持生計;該組織和其他組織現在表示,全美最低工資必須達到20美元。
盡管如此,托維表示,他的目標是幫助他人獲得機會,并談到了類似的職業發展機會,他指出,僅在他所在的大樓,過去四個月內就有四名員工被提升為經理。
正如其他人看到了托維的潛力一樣,他也找到了快樂和目標,并為他人做了同樣的事。當他成為經理時,他知道自己找到了屬于自己的發展道路,因為他的激情在于"回饋員工"。他深情地回憶起一位名叫米蘭達(Miranda)的下屬的成功經歷,尤其是當她得知自己也有機會領導下屬并成為門店經理時。
"那一刻我確實感到極其滿足,因為我們知道自己付出的努力和投入的時間,以及我們之間建立的紐帶。”他說,并指出他和米蘭達每天都會進行多次交談。
目前,托維正在適應他的新工作頭銜,并希望在這一職位上做出一番業績。他的下一個夢想是成為一名地區副總裁,“盡己所能幫助他人”。
他強調他的故事并不突出。他說:“我希望有機會達到如今的水平。只要兢兢業業,追求卓越,任何人都能做到。”(財富中文網)
譯者:中慧言-王芳
穆斯塔法·托維正沉浸在美好時光中。雖然他說自己不容易情緒化,但他回憶起自己接到沃爾瑪電話時激動到雙腿發軟的情形。
在父親節那天,當得知自己即將被提拔為這家他工作了幾十年的公司的新興市場經理時,托維和家人都流下了熱淚。
時年45歲的托維告訴《財富》雜志:"我的夢想成真了。"他回憶起自己剛開始只是一名時薪8美元的兼職員工。
托維還記得自己申請沃爾瑪第一份工作的確切日期:1999年7月15日。在妻子的鼓勵下(妻子也在沃爾瑪工作),他在申請的當天就得到了這份工作。“我高興極了。”他說,并指出當時的工資對他來說是一筆不小的數目,而且該公司比其他零售商提供的工資要高。
托維很快就升職了,僅在90天后就成為了一名調配經理,負責監督項目,直到成為助理經理,然后是副經理,最后是門店經理。他說,他遇到了賞識他,教授他,并給他帶來了新機會的人,“這就是讓我留下來的原因。”他說。托維已經當了16年的門店經理,今年正好是他在沃爾瑪工作的第25周年。
如今,托維的年薪達到了六位數。他說,他的基本工資從2023年的14.3萬美元增加到現在的16.8萬美元。根據沃爾瑪的新薪酬政策,他有可能賺得更多。
今年冬天,沃爾瑪提高了經理的基本工資,并推出了股票計劃,比如向經理提供最高2萬美元的獎金。沃爾瑪發言人安妮·哈特菲爾德(Anne Hatfield)表示,托維去年的收入約為32.6萬美元(其中包括18.3萬美元的獎金),而他現在的收入將達到52.4萬美元。其中包括可能獲得的33.6萬美元獎金(如果達到目標,獎金最高可達基本收入的200%),并能額外參與公司股票購買。
雖然這些目標尚未公布,而且哈特菲爾德說:"要知道有多少(經理)能達到目標還為時過早",但他們表示,沃爾瑪正在"獎勵實現業務增長的門店經理。隨著店面利潤的增長,他們的年度獎金也會增長。"
與低薪的名聲作斗爭
多年來,沃爾瑪一直在努力擺脫工作條件惡劣、工資低的名聲,尤其是對小時工而言。長期以來,這家美國最大的私營企業支付給許多員工的工資少得可憐,以至于他們有資格獲得政府援助:2020年美國政府問責局(Government Accountability Office)的一份報告稱,沃爾瑪是三個州醫療補助制度(Medicaid,美國政府向貧困者提供醫療保險)參保者的最大雇主,是五個州補充營養援助項目(SNAP)受益者的最大雇主。盡管該公司的估值高達數十億美元,但許多沃爾瑪員工還沒有分得一杯羹。
記者查爾斯-菲什曼(Charles Fishman)在2019年告訴美國廣播公司新聞網(ABC News):"沃爾瑪開始提高工資,并不是為了應對就業市場緊張的情況,而是為了應對來自其他零售商的競爭,同時也是因為它明知自己支付的工資還不夠多。”《沃爾瑪效應》(The Wal-Mart Effect)一書的作者解釋說:"在競爭日趨激烈的情況下,提高工資和推出相應計劃對沃爾瑪大有助益。”
這些政策意味著沃爾瑪一直在裁員,尤其是經理。匿名員工告訴彭博社,經理級別的人員削減產生了連鎖反應,留任者的工作量增加了,而舊體系和疫情的爆發使情況變得更糟。
疫情似乎將部分權力交到了員工手中,迫使大型零售商或快餐公司開始支付合理的工資,甚至在人手短缺的情況下支付有競爭力的工資。隨著通常以最低工資為標志的行業條件惡化,員工流失率飆升至極其高的水平,尤其是在酒店和餐飲業。
從Raising Cane’s到Chipotle等連鎖店都推出了六位數的工資,這種影響仍在持續。這些巨頭希望解決員工留任率問題,保持與其他連鎖店的競爭力,并在高通脹時期能夠頂住來自地方團體為工人爭取維持基本生活的工資的請愿所帶來的更大壓力(如加利福尼亞州的20美元最低時薪法)。毋庸置疑,高薪會影響員工的忠誠度。彭博社援引Revelio的數據報道,沃爾瑪經理的年流失率在短短一年內下降了2%,降至21%。
當托維開始在沃爾瑪工作時,他和妻子正準備組建一個家庭,實現一定程度的財務穩定,以開始實現上述里程碑,并購買了一棟房子。幾十年后,托維表示:“我可以說,我們如今有三個漂亮的孩子,在德克薩斯州的普萊諾擁有一棟美麗的房子。”這對夫婦以各種方式進行投資,包括房地產,已經出租了幾處房產。
在1991年移民美國之前,托維曾逃離家鄉庫爾德斯坦到土耳其生活過幾年,他說自己"有機會實現美國夢"。
他說:"我每天都感謝上帝,感謝沃爾瑪,正是因為沃爾瑪,我才擁有了今天的一切。近來,人們對"美國夢"的信念似乎有所減弱,尤其是年輕一代,他們在高昂的生活成本和學生貸款的壓力下,很難積累財富,并負擔得起住房。雖然托維沒有大學文憑,但他說他鼓勵其他人也獲得大學文憑。無論如何,藍領階層已經取得了一些勝利,美國聯合包裹運送服務公司(UPS)的工人憑借集體工會和養老金贏得了六位數的收入。
零售業工人也有可能取得期待已久的勝利。不過,似乎并非所有沃爾瑪員工都能獲得成功,因為去年薪酬結構的改變或持平意味著部分初級員工的收入比以前要低。發言人哈特菲爾德表示,沃爾瑪最近宣布了一項新的員工獎金計劃,以及一項新的技術人員培訓計劃。她說:“在過去的五年里,我們已經將一線員工的工資提高了約30%,使我們在美國的平均時薪接近18美元。”不過,正如“爭取15美元時薪”運動所指出的那樣,在當前的經濟環境下,這往往不足以維持生計;該組織和其他組織現在表示,全美最低工資必須達到20美元。
盡管如此,托維表示,他的目標是幫助他人獲得機會,并談到了類似的職業發展機會,他指出,僅在他所在的大樓,過去四個月內就有四名員工被提升為經理。
正如其他人看到了托維的潛力一樣,他也找到了快樂和目標,并為他人做了同樣的事。當他成為經理時,他知道自己找到了屬于自己的發展道路,因為他的激情在于"回饋員工"。他深情地回憶起一位名叫米蘭達(Miranda)的下屬的成功經歷,尤其是當她得知自己也有機會領導下屬并成為門店經理時。
"那一刻我確實感到極其滿足,因為我們知道自己付出的努力和投入的時間,以及我們之間建立的紐帶。”他說,并指出他和米蘭達每天都會進行多次交談。
目前,托維正在適應他的新工作頭銜,并希望在這一職位上做出一番業績。他的下一個夢想是成為一名地區副總裁,“盡己所能幫助他人”。
他強調他的故事并不突出。他說:“我希望有機會達到如今的水平。只要兢兢業業,追求卓越,任何人都能做到。”(財富中文網)
譯者:中慧言-王芳
Mustafa Tovi is riding the high of a good week. Though he says he doesn’t easily get emotional, Tovi recalls folding when he got a call from Walmart.
On Father’s Day, Tovi shared some tears with his family when they learned he was about to be promoted to the position of emerging market manager at the company he had spent decades at.
“It’s a dream come true,” Tovi, 45, told Fortune, recalling that he started off as a part-time employee making $8 hourly.
Tovi remembers the exact date he applied to his first job at Walmart: July 15, 1999. Joining the retail company at his wife’s encouragement (who worked there as well), he got the job offer the same day he applied. “I was on top of the world,” he said, noting the rate was a lot of money for him at the time, and better than what other retailers were offering.
Tovi soon rose the ranks, becoming a deployment manager only 90 days later, overseeing projects until he became an assistant manager, and then a co-manager, and finally a store manager. He said he met people who took interest in him, taught him, and led him to new opportunities “and that’s what keeps me around,” he says. Tovi has been a store manager for 16 years now, marking his 25th anniversary at Walmart just this year.
Now, Tovi makes six figures. He says his base salary is now $168,000, up from $143,000 in 2023. And he has the potential to make even more under Walmart’s new pay policy.
This winter, Walmart increased managers’ base pay and introduced stock plans such as a grant for managers that reaches up to $20,000. While Tovi made around $326,000 last year (factoring in a bonus of $183,000), he stands to make up to $524,000 now— according to Anne Hatfield, a spokesperson from Walmart. That includes a potential $336,000 bonus (up to 200% of his base income if he meets his goals) and the new stock investments.
While the targets are not public and Hatfield says it’s “too early to know how many [managers] will hit” them, they say Walmart is “rewarding store managers for growing their businesses. As their store’s profit grows, so does their annual bonus.”
Battling a reputation for poor pay
For years, Walmart has been trying to shake its reputation of poor conditions and pay, especially for hourly employees. America’s largest private employer has long paid many workers so little that they qualify for government assistance: A 2020 Government Accountability Office report named Walmart the top employer of Medicaid enrollees in three states and the top employer for SNAP recipients in five. Despite the company’s billion-dollar valuation, many Walmart workers have yet to have their share.
“Walmart started paying more not in response to the tight job market, but in response to competition from its fellow retailers and also because it knew it wasn’t paying enough,” journalist Charles Fishman told ABC News in 2019. “Those wages, and that plan, is serving Walmart well as the competition tightens up,” explained the author of The Wal-Mart Effect.
And those policies mean Walmart has been shedding employees, especially managers. Management rank cuts led to a ripple effect of more work for those who stayed on, anonymous employees told Bloomberg, and old systems and the onset of COVID-19 made things even worse.
It appears the pandemic pushed some of the power into workers’ hands, forcing larger retail or fast-food companies to begin to pay fair wages or even competitive ones in light of staffing shortages. As conditions worsened in fields often marked by minimum wages, turnover spiked to especially high levels especially in the hospitality and restaurant industries.
The impact lingers, as chains from Raising Cane’s to Chipotle roll-out six figure salaries. These giants are looking to address their retention rate, remain competitive with other chains, and comply with increased pressure from local groups petitioning for workers to receive a living wage during a time of high inflation (e.g. California’s $20 minimum hourly wage law). Paying well, unsurprisingly, has an impact on loyalty. Bloomberg reports the annual attrition rate for Walmart managers has decreased by 2% in just one year to 21%, citing Revelio data.
When Tovi started at Walmart, he and his wife were looking to start a family, achieve a level of financial stability to embark on said milestone, and buy a house. Fast forward some decades: “I can say we have three beautiful kids today, we own a beautiful home in Plano, Texas,” Tovi says. The couple has invested money in a variety of ways, including real estate, having leased out several properties.
Fleeing his homeland in Kurdistan to Turkey for a couple years before immigrating to America in 1991, Tovi says he was “given the opportunity to live the American dream.”
“I thank God every day, I thank Walmart every day because of Walmart, the reason why I have what I have today,” he says. Belief in the American Dream seems to have dwindled of late, especially for younger generations who struggle to build wealth and afford housing amidst the high cost of living and student loans. While Tovi doesn’t have a college degree, he says he encourages others to get one. Either way, there’s been some wins in the blue-collar world, as workers at UPS won six figures with the strength of a collective union and pension.
Retail workers are potentially poised for a long-awaited win. Though, it seems like not all employees at Walmart are not as set up for success, as a change or flattening in pay structures last year meant some entry-level employees made less than they would have previously. Spokesperson Hatfield says that Walmart recently announced a new bonus program for associates as well as a new training program to become technicians. “We’ve raised frontline wages approximately 30% over the past five years, bringing our U.S. average hourly wage to close to $18,” she says. Still, that’s often not enough to scrape by in this economy, as the Fight for $15 campaign notes; that group and others now say a $20 minimum wage nationally is a necessity.
That being said, Tovi says it’s his goal to help spread opportunity to others as well and speaks of opportunities for similar career trajectories, noting that in just his building alone, four associates were promoted to managers within the past four months.
Just as others saw potential in Tovi, he finds joy and purpose and does the same for others. He knew he found his path when he became a manager as his passion was “giving back to the associates.” He thinks of the success of one of the people he supervises, named Miranda, fondly—specifically, when she learned she had her own opportunity to lead and become a store manager.
“That moment really, really satisfied me because we knew the hard work, the time that we put in and the bond that we have built,” he said, noting he and Miranda speak multiple times a day.
For now, Tovi is tackling his new job title and looking to thrive in that role. His next dream is to become a regional vice president and “become the best I can be to help others.”
He drives home that his story isn’t singular. “I want to have an opportunity to be where I’m at,” he says. “With hard work and dedication anyone can do it.”