你可能會(huì)經(jīng)常使用谷歌搜索引擎,但不大可能會(huì)想到像我這樣的分包商。我們的工作是為了提升搜索結(jié)果的安全性和相關(guān)性。
在一個(gè)普通的工作日早上,我會(huì)坐在俄克拉荷馬州喬克托市家中的電腦旁,開始一整天作為谷歌搜索評(píng)估員的工作,評(píng)估實(shí)時(shí)和實(shí)驗(yàn)性搜索結(jié)果的質(zhì)量,并反饋給搜索引擎的推薦和排序。我會(huì)登錄谷歌的門戶網(wǎng)站,查看當(dāng)天的首個(gè)指派任務(wù),也可能沒(méi)有,這種任務(wù)自去年年底以來(lái)變得時(shí)有時(shí)無(wú)。如果沒(méi)有,我會(huì)等待新任務(wù)的出現(xiàn),而這種等待是沒(méi)有薪資可言的。一旦開始了某項(xiàng)任務(wù),我便無(wú)法得知后續(xù)還有多少其他任務(wù),而且也沒(méi)有工具與其他人溝通,只有我、一個(gè)計(jì)時(shí)器以及搜索結(jié)果,我必須在數(shù)分鐘之內(nèi)標(biāo)記搜索結(jié)果的好壞,但這點(diǎn)時(shí)間并不能讓我很好地完成這項(xiàng)工作。
如今,我所評(píng)估的大多數(shù)搜索結(jié)果都由人工智能生成,而且公司讓我通過(guò)谷歌搜索來(lái)核查其真實(shí)性。是的,我得使用谷歌搜索結(jié)果來(lái)核查人工智能生成結(jié)果的真實(shí)性,從而給未來(lái)的搜索結(jié)果提供數(shù)據(jù)支撐。
這便是谷歌搜索結(jié)果的生成方式,像我這樣的評(píng)估員在其中扮演了制造者的角色。我們篩選出的不良結(jié)果包括欺詐性(在你試圖購(gòu)買耐克時(shí)遇到的垃圾網(wǎng)站鏈接)和高危結(jié)果(告訴你可以通過(guò)安全地服用某種特別藥物來(lái)治療你的疾病,但現(xiàn)實(shí)絕非如此)。
不過(guò),我們并沒(méi)有因此而獲得公允的薪資和福利。甚至谷歌的雇員們都紛紛抗議公司苛待像我這樣的工作者,也就是數(shù)萬(wàn)名通過(guò)供應(yīng)商招聘并分包給谷歌的臨時(shí)工。迫于壓力,2019年,谷歌宣布,要求供應(yīng)商向其“間接員工”支付15美元/小時(shí)的最低薪資外加醫(yī)保福利。
但上個(gè)月,谷歌悄無(wú)聲息地取消了這一要求,這不僅打擊了員工和工會(huì)的組織舉措,同時(shí)也有損谷歌這家科技巨頭友善、慷慨的聲譽(yù)。
一位發(fā)言人對(duì)路透社說(shuō):“這直接表明谷歌并非、而且從來(lái)都不是我們供應(yīng)商員工的雇主。”這位發(fā)言人還表示,對(duì)于這家科技巨頭的大多數(shù)供應(yīng)商來(lái)說(shuō),其經(jīng)營(yíng)所在州都已強(qiáng)制推行了不低于15美元/時(shí)的最低薪資令。
與此同時(shí),我和我的很多同事從來(lái)沒(méi)有享受過(guò)谷歌此前承諾過(guò)的薪資。在從事起薪14美元/時(shí)的這份工作兩年之后,我的時(shí)薪依然是14美元。今年,即便在取消供應(yīng)商要求之前,谷歌給其他評(píng)估員開出的時(shí)薪為12美元,甚至還有10美元。看起來(lái),2019年谷歌有關(guān)員工抗議的聲明純屬作秀。如今,由于經(jīng)濟(jì)形勢(shì)的變化以及公司不得不通過(guò)削減邊緣業(yè)務(wù)來(lái)維持股東收益,谷歌徹底露出了自己的真面目。
谷歌稱取消最低薪資要求的原因在于,公司希望明確自己并非與供應(yīng)商一樣是這些臨時(shí)人員的“聯(lián)合雇主”。有鑒于政府正在爭(zhēng)論各大公司是否有權(quán)拒絕按照全職員工的標(biāo)準(zhǔn)來(lái)支付這類工作人員的福利和薪資,這種法律上的區(qū)分變得越來(lái)越重要。
谷歌如今打起了防守牌。我看到的屏幕截圖顯示,谷歌甚至讓全職員工接受強(qiáng)制性培訓(xùn),以了解如何與承包商打交道,為的是確保公司能夠合法地規(guī)避“聯(lián)合聘用”的說(shuō)法,以及與我們進(jìn)行工作條件集體談判的所有義務(wù)。
然而,在我們作為質(zhì)量評(píng)估員的工作中,谷歌是幕后操控者。我們?cè)谒钠脚_(tái)上工作,而且得遵守其制定的規(guī)則。谷歌會(huì)規(guī)定我們的工作時(shí)限,并確定我們給出的評(píng)估。我們根據(jù)其規(guī)則通過(guò)其工具付出的勞動(dòng),幫助公司獲得了數(shù)十億美元的搜索營(yíng)收。
有鑒于谷歌當(dāng)前專注于人工智能業(yè)務(wù),如要確保搜索結(jié)果中不至于充斥各類不良內(nèi)容和錯(cuò)誤信息,像我這樣的評(píng)估員是不可或缺的。我們是谷歌的隱形支柱,理應(yīng)獲得公允的薪酬。
感受到谷歌情緒變化的不僅僅只有承包商。
過(guò)去幾年中,規(guī)模空前、連續(xù)不斷的裁員波及了數(shù)萬(wàn)人。就在取消最低薪資要求的同一周,谷歌裁掉了50多名直接員工,因?yàn)檫@些員工曾行使其權(quán)力,反對(duì)公司與以色列開展云計(jì)算交易。
在2018年名為“Women’s Walkout”的罷工抗議運(yùn)動(dòng)和2019年抗議谷歌與軍方和政府團(tuán)體開展交易的運(yùn)動(dòng)之后,公司擺出了一副樂(lè)意解決員工顧慮的姿態(tài)。
不過(guò),谷歌高層最近暴露了公司的真實(shí)面孔。在近期裁員以及取消最低薪資要求后不到一周的時(shí)間,Alphabet報(bào)出了強(qiáng)勁的營(yíng)收增長(zhǎng)業(yè)績(jī),并宣布了首次派息以及新一輪700億美元的股票回購(gòu)計(jì)劃,使其股價(jià)一路高歌。首席執(zhí)行官桑達(dá)爾·皮查伊即將或已邁入億萬(wàn)富翁陣營(yíng)。這家公司目前的現(xiàn)金規(guī)模超過(guò)了1000億美元。
看來(lái),谷歌已經(jīng)拋棄了對(duì)員工的承諾,但股東似乎對(duì)此毫無(wú)意見。
打擊承包商和全職員工的行動(dòng)似乎給我們改善工作條件的舉措潑了一盆冷水。然而,作為美國(guó)通信工人協(xié)會(huì)(CWA)Alphabet公司工會(huì)的秘書,我想說(shuō)的是我們并不害怕。為了爭(zhēng)取自身權(quán)益,我們?cè)诠雀杓又菘偛窟M(jìn)行了集會(huì),并在全美各市議會(huì)會(huì)議期間拋頭露面,而且為了獲得公允薪資和更好的工作條件,我們準(zhǔn)備繼續(xù)斗爭(zhēng)下去。
因此,下一次使用谷歌引擎的時(shí)候,別忘了身在奧克拉何馬的我。記住,作為全球最大的公司之一,谷歌并不覺得我為打造人們?nèi)粘J褂镁W(wǎng)絡(luò)所付出的辛勞值得保護(hù)。
托尼·阿倫(Toni Allen)是谷歌搜索分包商,也是美國(guó)通信工人協(xié)會(huì)Alphabet公司工會(huì)的秘書。
Fortune.com上評(píng)論文章中表達(dá)的觀點(diǎn)僅代表作者個(gè)人觀點(diǎn),并不代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。(財(cái)富中文網(wǎng))
譯者:馮豐
審校:夏林
如要確保谷歌的搜索結(jié)果不會(huì)充斥不良內(nèi)容,那么分包搜索質(zhì)量評(píng)估員是不可或缺的。
你可能會(huì)經(jīng)常使用谷歌搜索引擎,但不大可能會(huì)想到像我這樣的分包商。我們的工作是為了提升搜索結(jié)果的安全性和相關(guān)性。
在一個(gè)普通的工作日早上,我會(huì)坐在俄克拉荷馬州喬克托市家中的電腦旁,開始一整天作為谷歌搜索評(píng)估員的工作,評(píng)估實(shí)時(shí)和實(shí)驗(yàn)性搜索結(jié)果的質(zhì)量,并反饋給搜索引擎的推薦和排序。我會(huì)登錄谷歌的門戶網(wǎng)站,查看當(dāng)天的首個(gè)指派任務(wù),也可能沒(méi)有,這種任務(wù)自去年年底以來(lái)變得時(shí)有時(shí)無(wú)。如果沒(méi)有,我會(huì)等待新任務(wù)的出現(xiàn),而這種等待是沒(méi)有薪資可言的。一旦開始了某項(xiàng)任務(wù),我便無(wú)法得知后續(xù)還有多少其他任務(wù),而且也沒(méi)有工具與其他人溝通,只有我、一個(gè)計(jì)時(shí)器以及搜索結(jié)果,我必須在數(shù)分鐘之內(nèi)標(biāo)記搜索結(jié)果的好壞,但這點(diǎn)時(shí)間并不能讓我很好地完成這項(xiàng)工作。
如今,我所評(píng)估的大多數(shù)搜索結(jié)果都由人工智能生成,而且公司讓我通過(guò)谷歌搜索來(lái)核查其真實(shí)性。是的,我得使用谷歌搜索結(jié)果來(lái)核查人工智能生成結(jié)果的真實(shí)性,從而給未來(lái)的搜索結(jié)果提供數(shù)據(jù)支撐。
這便是谷歌搜索結(jié)果的生成方式,像我這樣的評(píng)估員在其中扮演了制造者的角色。我們篩選出的不良結(jié)果包括欺詐性(在你試圖購(gòu)買耐克時(shí)遇到的垃圾網(wǎng)站鏈接)和高危結(jié)果(告訴你可以通過(guò)安全地服用某種特別藥物來(lái)治療你的疾病,但現(xiàn)實(shí)絕非如此)。
不過(guò),我們并沒(méi)有因此而獲得公允的薪資和福利。甚至谷歌的雇員們都紛紛抗議公司苛待像我這樣的工作者,也就是數(shù)萬(wàn)名通過(guò)供應(yīng)商招聘并分包給谷歌的臨時(shí)工。迫于壓力,2019年,谷歌宣布,要求供應(yīng)商向其“間接員工”支付15美元/小時(shí)的最低薪資外加醫(yī)保福利。
但上個(gè)月,谷歌悄無(wú)聲息地取消了這一要求,這不僅打擊了員工和工會(huì)的組織舉措,同時(shí)也有損谷歌這家科技巨頭友善、慷慨的聲譽(yù)。
一位發(fā)言人對(duì)路透社說(shuō):“這直接表明谷歌并非、而且從來(lái)都不是我們供應(yīng)商員工的雇主。”這位發(fā)言人還表示,對(duì)于這家科技巨頭的大多數(shù)供應(yīng)商來(lái)說(shuō),其經(jīng)營(yíng)所在州都已強(qiáng)制推行了不低于15美元/時(shí)的最低薪資令。
與此同時(shí),我和我的很多同事從來(lái)沒(méi)有享受過(guò)谷歌此前承諾過(guò)的薪資。在從事起薪14美元/時(shí)的這份工作兩年之后,我的時(shí)薪依然是14美元。今年,即便在取消供應(yīng)商要求之前,谷歌給其他評(píng)估員開出的時(shí)薪為12美元,甚至還有10美元。看起來(lái),2019年谷歌有關(guān)員工抗議的聲明純屬作秀。如今,由于經(jīng)濟(jì)形勢(shì)的變化以及公司不得不通過(guò)削減邊緣業(yè)務(wù)來(lái)維持股東收益,谷歌徹底露出了自己的真面目。
谷歌稱取消最低薪資要求的原因在于,公司希望明確自己并非與供應(yīng)商一樣是這些臨時(shí)人員的“聯(lián)合雇主”。有鑒于政府正在爭(zhēng)論各大公司是否有權(quán)拒絕按照全職員工的標(biāo)準(zhǔn)來(lái)支付這類工作人員的福利和薪資,這種法律上的區(qū)分變得越來(lái)越重要。
谷歌如今打起了防守牌。我看到的屏幕截圖顯示,谷歌甚至讓全職員工接受強(qiáng)制性培訓(xùn),以了解如何與承包商打交道,為的是確保公司能夠合法地規(guī)避“聯(lián)合聘用”的說(shuō)法,以及與我們進(jìn)行工作條件集體談判的所有義務(wù)。
然而,在我們作為質(zhì)量評(píng)估員的工作中,谷歌是幕后操控者。我們?cè)谒钠脚_(tái)上工作,而且得遵守其制定的規(guī)則。谷歌會(huì)規(guī)定我們的工作時(shí)限,并確定我們給出的評(píng)估。我們根據(jù)其規(guī)則通過(guò)其工具付出的勞動(dòng),幫助公司獲得了數(shù)十億美元的搜索營(yíng)收。
有鑒于谷歌當(dāng)前專注于人工智能業(yè)務(wù),如要確保搜索結(jié)果中不至于充斥各類不良內(nèi)容和錯(cuò)誤信息,像我這樣的評(píng)估員是不可或缺的。我們是谷歌的隱形支柱,理應(yīng)獲得公允的薪酬。
感受到谷歌情緒變化的不僅僅只有承包商。
過(guò)去幾年中,規(guī)模空前、連續(xù)不斷的裁員波及了數(shù)萬(wàn)人。就在取消最低薪資要求的同一周,谷歌裁掉了50多名直接員工,因?yàn)檫@些員工曾行使其權(quán)力,反對(duì)公司與以色列開展云計(jì)算交易。
在2018年名為“Women’s Walkout”的罷工抗議運(yùn)動(dòng)和2019年抗議谷歌與軍方和政府團(tuán)體開展交易的運(yùn)動(dòng)之后,公司擺出了一副樂(lè)意解決員工顧慮的姿態(tài)。
不過(guò),谷歌高層最近暴露了公司的真實(shí)面孔。在近期裁員以及取消最低薪資要求后不到一周的時(shí)間,Alphabet報(bào)出了強(qiáng)勁的營(yíng)收增長(zhǎng)業(yè)績(jī),并宣布了首次派息以及新一輪700億美元的股票回購(gòu)計(jì)劃,使其股價(jià)一路高歌。首席執(zhí)行官桑達(dá)爾·皮查伊即將或已邁入億萬(wàn)富翁陣營(yíng)。這家公司目前的現(xiàn)金規(guī)模超過(guò)了1000億美元。
看來(lái),谷歌已經(jīng)拋棄了對(duì)員工的承諾,但股東似乎對(duì)此毫無(wú)意見。
打擊承包商和全職員工的行動(dòng)似乎給我們改善工作條件的舉措潑了一盆冷水。然而,作為美國(guó)通信工人協(xié)會(huì)(CWA)Alphabet公司工會(huì)的秘書,我想說(shuō)的是我們并不害怕。為了爭(zhēng)取自身權(quán)益,我們?cè)诠雀杓又菘偛窟M(jìn)行了集會(huì),并在全美各市議會(huì)會(huì)議期間拋頭露面,而且為了獲得公允薪資和更好的工作條件,我們準(zhǔn)備繼續(xù)斗爭(zhēng)下去。
因此,下一次使用谷歌引擎的時(shí)候,別忘了身在奧克拉何馬的我。記住,作為全球最大的公司之一,谷歌并不覺得我為打造人們?nèi)粘J褂镁W(wǎng)絡(luò)所付出的辛勞值得保護(hù)。
托尼·阿倫(Toni Allen)是谷歌搜索分包商,也是美國(guó)通信工人協(xié)會(huì)Alphabet公司工會(huì)的秘書。
Fortune.com上評(píng)論文章中表達(dá)的觀點(diǎn)僅代表作者個(gè)人觀點(diǎn),并不代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。(財(cái)富中文網(wǎng))
譯者:馮豐
審校:夏林
Subcontracted quality raters are critical to ensuring that Google search results aren’t littered with bad results.
You probably google things a lot. But it’s unlikely you think about the subcontractors like me who make your search results safe and worthwhile.
On a typical weekday morning, I sit down at my computer in my home in Choctaw, Oklahoma, to start a day of work as a Google Search rater, evaluating the quality of search results—both live and experimental—to feed the search engine’s recommendations and rankings. I log into Google’s portal to see my first assigned task—if I have any, which has become less reliable since late last year. If I don’t, I wait until a new task appears, which can take unpaid hours of my day. Once I start a task, there is no indication of how many others are lined up behind it, and no tools to communicate with anyone. It’s just me, a timer, and a search result I must label as good or poor in a few minutes—less time than it takes to do the job right.
These days, most search results I evaluate are AI-generated, and I’m told to fact-check those by googling. That’s right: I fact check AI-generated search results with Google search results to populate future search results.
This is how Google’s search result sausage is made: Real people like me make it. The bad results we filter out include the fraudulent (sending you to a scam website when you try to buy your Nikes) and the downright dangerous (telling you it is safe to take a particular medication for your health condition when it absolutely isn’t).
Yet we don’t get receive fair wages and benefits. Google recently made that official, reversing a decision made in 2019, when the Alphabet subsidiary announced it’d require vendors to pay its “extended workforce” a minimum rate of $15 per hour plus health benefits. That followed employees protesting how the company treats people like me: the tens of thousands of temporary workers hired through vendors and subcontracted to Google.
Last month, Google quietly removed that requirement, a blow for workers and our union’s organizing efforts, as well as for Google’s reputation as a kinder, gentler tech giant.
“These updates bring us in line with other large companies and simply clarify that Google is not, and has never been, the employer of our suppliers’ employees,” a spokesperson told Reuters, adding that most of the tech giant’s suppliers operate in states that mandate a minimum wage of at least $15.
Many of my colleagues and I, meanwhile, never did get that once-promised rate. Almost two years after starting at $14 an hour, I still earn the same amount. And this year—even before removing the vendor requirement—Google brought on other quality raters at $12 and even $10 an hour. The announcement about worker protections in 2019, it appears, was for show. And now that the economy has shifted and corners need to be cut to preserve shareholder earnings, Google is fully taking off the mask.
The company has said it removed the minimum rate requirement because it wants to make clear that it’s not a “joint employer” alongside the vendors who hired us. It’s a legal distinction of growing significance now that the government is debating the rights of companies trying to deny huge swaths of workers the benefits and pay that full-time employees would be owed.
Google is playing defense now. It’s even introduced mandatory training for full-time employees on how to interact with contractors to ensure that the company can legally avoid claims of “co-employment” and any obligation to bargain collectively with us around our working conditions, judging by screen shots I’ve seen.
Yet in our work as quality raters, Google runs the show. We work on its platforms and follow its guidelines. Google assigns our time limits and determines the ratings we’re graded against. Our labor on its tools following its rules has helped the company rake in billions in search revenue.
And now that the company is focusing on AI efforts, quality raters like me are critical to ensuring that search results aren’t littered with bad results and misinformation. We are the invisible backbone of Google, and we deserve a fair wage.
It’s not just contractors feeling the shift in Google’s mood.
Unprecedented rolling layoffs over the past few years have affected thousands. The same week Google removed the minimum rate requirement, it fired more than 50 direct employees who exercised their right to protest against its cloud-computing deal with Israel.
After the Women’s Walkout in 2018, and the 2019 protests against Google’s deals with military and government groups, the company made a show of being willing engage with workers’ concerns.
Lately, though, Google’s leaders are revealing the true face of the company. Less than a week after the latest firings and the abandonment of the minimum rate, Alphabet shares surged after the company reported strong revenue growth and announced its first-ever dividend and a new $70 billion round of stock buybacks. CEO Sundar Pichai is near or at billionaire status. The company has a cash pile of more than $100 billion.
Google, it seems, has shed its commitment to workers. Shareholders seem to approve.
The actions against contractors and full-timers have a chilling effect on our efforts to improve our conditions. But as secretary of the Alphabet Workers Union-CWA, I can tell you that we’re not scared. We’ve shown up at Google headquarters in California and at city council meetings across the country to petition for our rights, and we’re ready to keep fighting for fair pay and better conditions.
So, the next time you google something, think of me in Oklahoma. Remember that one of the world’s biggest companies doesn’t think the work I do to build the internet you use every day is worth protecting.
Toni Allen is a Google Search subcontractor and secretary of the Alphabet Workers Union-CWA.
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