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這家昔日的明星公司在理想與現(xiàn)實(shí)間徘徊

KICKSTARTER成立十幾年后早已風(fēng)光不再。

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因克里斯·迪克森(左)很早就支持Kickstarter,再加上在聯(lián)系緊密的紐約科技界中兩人地位突出,迪克森和陳彬睿很早就結(jié)下不解之緣。圖片來源:PHOTO ILLUSTRATION BY FORTUNE; ORIGINAL PHOTOS: BLOCKS: BRANDON LAUFENBERG—GETTY IMAGES; LOGO: COURTESY OF KICKSTARTER; DIXON: KIMBERLY WHITE—GETTY IMAGES FOR TECHCRUNCH; CHEN: TAYLOR HILL—FILMMAGIC/GETTY IMAGES; SKYLINE: GARY HERSHORN—GETTY IMAGES

2021年12月初,眾籌初創(chuàng)公司Kickstarter員工突然聽說一筆意外之財(cái):一家投資機(jī)構(gòu)想買入公司股票。這一消息令人吃驚。多年來員工是攢下了公司不少股份,但很多人早就放棄賣出的念頭。

彼時(shí)的Kickstarter跟2009年爆火的初創(chuàng)公司已截然不同,2009年公司推出了“反人類紙牌”和動感單車Peloton等熱門項(xiàng)目。有一段時(shí)間,Kickstarter廣受企業(yè)家和公眾歡迎,甚至取得了最讓人艷羨的創(chuàng)業(yè)成就:公司名稱成了專門名詞,人們用Kickstarter代指互聯(lián)網(wǎng)眾籌活動。

創(chuàng)業(yè)初期,公司的反企業(yè)傾向和草根精神吸引了不少名人投資,也推動塑造了紐約科技界的格局。從電影首映到屋頂音樂節(jié),以及瘋狂傳播的籌款活動,公司推出的種種活動都證明有創(chuàng)意的商業(yè)理念在硅谷以外也能獲得成功和資金,藝術(shù)家可以向粉絲尋求支持。

然而Kickstarter成立十幾年后早已風(fēng)光不再,首席執(zhí)行官也走馬燈一般輪轉(zhuǎn)。2021年的Kickstarter除了令人頭疼,對潛在投資者來說幾乎毫無價(jià)值。公司增長停滯不前,平臺上每當(dāng)有項(xiàng)目達(dá)到資金門檻就從中抽取傭金,經(jīng)歷激烈的工會運(yùn)動之后,曾經(jīng)感覺良好的文化也逐漸變味。新股東接手的是很多人認(rèn)為已過時(shí)的品牌。

對于Kickstarter的員工和早期投資者來說,這筆意外投資就像是回到正軌的機(jī)會。畢竟,投資金額是驚人的1億美元(公司估值約為4億美元)。當(dāng)然存在陷阱。獲得投資的同時(shí),Kickstarter要轉(zhuǎn)向區(qū)塊鏈,因?yàn)樾峦顿Y方是Andreessen Horowitz旗下加密貨幣基金,主要希望利用新的炒作周期。

這筆意外之財(cái)原本能推動公司重整旗鼓回到正軌。然而,轉(zhuǎn)投區(qū)塊鏈后,公司依賴的創(chuàng)作者和粉絲群體反應(yīng)激烈,不僅重大項(xiàng)目出現(xiàn)損失,尚未恢復(fù)的聲譽(yù)又遭打擊。種種動蕩顯示,即便是最有前途的初創(chuàng)公司也會迷失方向,凸顯了在風(fēng)險(xiǎn)投資基礎(chǔ)上追求行善面臨的挑戰(zhàn)。

天堂里的麻煩

2009年Kickstarter成立時(shí),曾帶動紐約Etsy或Foursquare等一眾初創(chuàng)企業(yè)。相較于谷歌(Google)和Facebook等重視技術(shù)開發(fā)的灣區(qū)公司,紐約的初創(chuàng)公司更側(cè)重藝術(shù)和文化。

Kickstarter的創(chuàng)意是藝術(shù)家或創(chuàng)作者從公眾籌集新專輯、棋盤游戲或漫畫書的資金,這一想法最早由曾經(jīng)當(dāng)過DJ的陳彬睿(Perry Chen)提出,他在新奧爾良爵士音樂節(jié)期間艱難籌集資金舉辦演唱會后創(chuàng)辦了公司。項(xiàng)目吸引的風(fēng)投支持者當(dāng)中最知名的包括投過早期Tumblr和Twitter的弗雷德·威爾遜,他帶領(lǐng)的Union Square Ventures可能是紐約最具標(biāo)志性的風(fēng)投公司。

起初Kickstarter辦公地尚在曼哈頓下東區(qū)一間裝有鐵皮天花板的閣樓,前門都是涂鴉,還有一張寫著“吃屎”的貼紙。公司經(jīng)常組織用戶參加活動,2010年在布魯克林戈瓦努斯的老美國罐頭廠屋頂上舉辦了第一屆電影節(jié)。屏幕上播放著平臺資助項(xiàng)目的視頻,包括模仿瀕危動植物物種的舞蹈,來賓排隊(duì)購買眾籌食品項(xiàng)目提供的餡餅和手工蘇打水,Kickstarter資助的銅管樂隊(duì)在一旁演奏。

早期員工還記得,公司非常重視創(chuàng)造力和社會意識,不像硅谷初創(chuàng)公司不惜一切代價(jià)追求增長。這家布魯克林初創(chuàng)公司不像其他同行為實(shí)現(xiàn)突破式增長陷入虧損,而是第二年就實(shí)現(xiàn)盈利,主要通過從成功籌資的項(xiàng)目中收取5%的傭金和手續(xù)費(fèi)。

這一模式下確實(shí)出現(xiàn)了爆款和突破,包括后來榮獲艾美獎由菲比·沃勒-布里奇主演的BBC喜劇《倫敦生活》,還有VR頭戴式顯示器Oculus Rift(Facebook以20億美元將其收購)。2013年,《美眉校探》(Veronica Mars)制片人羅伯·托馬斯在這部小眾電視劇被Hulu取消后,在Kickstarter籌集了570萬美元。這是Kickstarter項(xiàng)目中金額最高的一次,也充分證明了將權(quán)威交回創(chuàng)作者的使命。

“為了藝術(shù)而藝術(shù)非常重要,”一位前員工告訴《財(cái)富》雜志。“項(xiàng)目最終能否執(zhí)行,不應(yīng)該僅看項(xiàng)目能為投資者帶來多少盈利。”

Kickstarter很早就明確表示并不追求發(fā)財(cái)致富,投資者還是投入了大量資金,包括2011年的1000萬美元融資。早期支持者包括Kickstarter在創(chuàng)意行業(yè)的同行,如Meetup的聯(lián)合創(chuàng)始人斯科特·海弗曼和Vimeo聯(lián)合創(chuàng)始人扎克·克萊因,還有《發(fā)展受阻》(Arrested Development)演員大衛(wèi)·克羅斯。后來負(fù)責(zé)Andreessen旗下a16z crypto的克里斯·迪克森也選擇加入,當(dāng)時(shí)他剛開始從事天使投資。

似乎所有人都清楚,Kickstarter的目標(biāo)不是巨額回報(bào)。2013年一篇博客文章中,威爾遜特別指出Kickstarter不需要風(fēng)投的幫助(盡管風(fēng)投確實(shí)有貢獻(xiàn)):“公司不需要外部資金,也沒怎么強(qiáng)化盈利能力,”威爾遜寫道。另一位早期投資者告訴《財(cái)富》雜志,之所以選擇投資只是因?yàn)椤跋矚g公司的理念”,并不相信會帶來經(jīng)濟(jì)回報(bào)。

然而,Kickstarter早期的感覺良好很快變成另一種情緒——無處不在的混亂感。2014年,Kickstarter聯(lián)合創(chuàng)始人揚(yáng)西·斯楚克勒接替陳彬睿,之后幾年陳彬睿繼續(xù)擔(dān)任管理職務(wù),首席執(zhí)行官走馬燈式輪換開始了。

2015年,Kickstarter邁出了不尋常的一步變身公益公司,營利性公司同意滿足社會和環(huán)境標(biāo)準(zhǔn)即可轉(zhuǎn)型。一個(gè)員工在播客中表示,公益公司是可以確保投資者或董事無法退出或出售Kickstarter的法律架構(gòu)。“轉(zhuǎn)型為公益公司模糊了個(gè)人和公司價(jià)值觀之間的界限,”一名員工在播客中表示。“創(chuàng)始人經(jīng)常說,在公益公司架構(gòu)下,公司的追求可以超越盈利。”

2017年陳彬睿重新?lián)问紫瘓?zhí)行官時(shí)強(qiáng)化了這一信息,重申Kickstarter永遠(yuǎn)不會上市或被收購。公司故作姿態(tài)以及業(yè)務(wù)重心突變開始讓員工感到憤怒。“我確實(shí)感到極度疲憊和倦怠,我覺得員工們對陳彬睿沒什么信心,”一位員工表示。

盡管Kickstarter很早就實(shí)現(xiàn)盈利,公司業(yè)務(wù)似乎永遠(yuǎn)沒法實(shí)現(xiàn)騰飛。2016年,項(xiàng)目數(shù)量穩(wěn)定在每年19000個(gè)左右,沒有增長的跡象。Kickstarter賴以收取傭金的平臺眾籌資金額逐年波動,疫情期間達(dá)到近8.14億美元峰值。

一位早期投資者告訴《財(cái)富》雜志,在追求增長與堅(jiān)守對社會有價(jià)值但昂貴或困難的義務(wù)之間,Kickstarter從未找到平衡。盡管使命崇高,但由于公司發(fā)展重點(diǎn)相互競爭導(dǎo)致混亂,員工很難找到職業(yè)發(fā)展的道路或發(fā)揮主動性。

2012年,Kickstarter斥資750萬美元在時(shí)尚的布魯克林Greenpoint社區(qū)買下一棟鉛筆公司名下的大樓,很快成了2010年代中期科技公司辦公室的翻版。有必不可少的屋頂花園、日光浴室和電影院。周六深夜員工帶朋友一同前去也能發(fā)現(xiàn)有人在公司玩。松弛氛圍的另一面是工作文化毫無約束,項(xiàng)目停滯不前,有些員工每天只工作幾個(gè)小時(shí)。

與此同時(shí),該公司在增長戰(zhàn)略方面仍舉步維艱。面對快速增長的眾籌平臺Patreon競爭, Kickstarter于2016年收購了名叫Drip的初創(chuàng)公司結(jié)果沒什么水花,Kicksstarter應(yīng)付不斷崛起的競爭對手的計(jì)劃也徹底擱置。

“要找到與公司使命不沖突的業(yè)務(wù)并不容易,”一位投資者表示。“有幾年確實(shí)感覺公司發(fā)展停滯。”

員工當(dāng)中不滿情緒開始涌現(xiàn),當(dāng)初很多人加入公司是因?yàn)闊釔燮涫姑腥朔Q之為“夢幻般,又有些崇高的氛圍”。他們當(dāng)時(shí)就知道,由于陳彬睿承諾永遠(yuǎn)不出售公司,自己手中的股權(quán)不會有多大價(jià)值。

2019年3月,Kickstarter企業(yè)文化中的緊張局勢終于爆發(fā),具體形式是工會運(yùn)動。當(dāng)時(shí),對科技公司全職員工來說工會還是新鮮事物。接替陳彬睿的新任首席執(zhí)行官阿齊茲·哈桑回應(yīng)稱,公司不會主動承認(rèn)工會。Kickstarter解雇了兩名領(lǐng)導(dǎo)工會運(yùn)動的員工。兩人轉(zhuǎn)頭就指控公司采取非法報(bào)復(fù)手段。

Kickstarter應(yīng)對工會運(yùn)動的失誤打破了人們的幻想,原來這家初創(chuàng)公司并無與眾不同之處。此事招致曾讓Kickstarter出名的創(chuàng)作者譴責(zé),其中包括演員大衛(wèi)·克羅斯,他在Twitter上呼吁粉絲支持工會。Current Affairs雜志等曾通過平臺支持進(jìn)步項(xiàng)目的機(jī)構(gòu)威脅要撤回資金。公司后來承認(rèn)了工會,但不久便裁掉140名員工中的18%,哈桑表示平臺上新項(xiàng)目有所減少。

2020年初,疫情導(dǎo)致Kickstarter的員工離開Greenpoint總部遠(yuǎn)程辦公。期間由于困在家里的人們想方設(shè)法支持創(chuàng)作者,平臺出現(xiàn)了短暫增長。與此同時(shí)風(fēng)投資金涌入其他初創(chuàng)公司,不管是金額還是估值都創(chuàng)下記錄。加密貨幣價(jià)格飆升至歷史新高,2021年11月比特幣達(dá)到6.9萬美元。僅一個(gè)月之后,Kickstarter的區(qū)塊鏈公告以及1億美元的收購要約公諸于世。

豪賭區(qū)塊鏈

Kickstarter能吸引新興風(fēng)投資本家克里斯·迪克森注意,實(shí)在毫不奇怪。2010年代初迪克森曾經(jīng)營名為Hunch的推薦初創(chuàng)公司,他經(jīng)常在博客上稱應(yīng)該回到更平等的網(wǎng)絡(luò)時(shí)代,讀者甚多。正如迪克森在2009年寫道,他和紐約科技創(chuàng)始人創(chuàng)辦的小型風(fēng)險(xiǎn)基金Founder Collective同行支持了一家叫20×200的公司,該公司通過與藝術(shù)家分享收入“實(shí)現(xiàn)藝術(shù)民主化”,堅(jiān)決“不討好紐約上東區(qū)社交名流”。

2011年,迪克森和Hunch聯(lián)合創(chuàng)始人卡特琳娜·法克都投資了Kickstarter,也推動公司成為紐約科技界寵兒。不久后,迪克森加入了Andreessen Horowitz,對區(qū)塊鏈產(chǎn)生濃厚興趣,他認(rèn)為區(qū)塊鏈技術(shù)能讓互聯(lián)網(wǎng)回到最初的開源。2018年 Andreessen Horowitz推出單獨(dú)的a16z crypto業(yè)務(wù),專門投資區(qū)塊鏈。

迪克森擔(dān)任a16z crypto負(fù)責(zé)人期間,第三只基金募得22億美元巨額資金,跟陳彬睿的聯(lián)系也未中斷。一位知情人士透露,2021年夏天陳彬睿等Kickstarter董事會成員跟迪克森接觸,商討了Kickstarter新一輪投資事宜,還提出以區(qū)塊鏈為支點(diǎn)推進(jìn)交易。對迪克森來說,帶領(lǐng)Kickstarter這樣的知名公司進(jìn)入充滿希望的Web3領(lǐng)域?qū)嵲谔T人,他沒有拒絕的理由。

該交易并非向Kickstarter注資買入新股權(quán),而是以要約收購形式進(jìn)行,意味著新現(xiàn)金都用于購買其他股東持有的流通股,不會直接流入Kickstarter。也就是說,員工和早期投資人可借此套現(xiàn)。

據(jù)知情人士透露,該輪隱形融資總金額為1億美元。a16z crypto領(lǐng)投,其他一些小投資人也加入其中,包括主投早期項(xiàng)目的Yes VC,公司負(fù)責(zé)人是曾擔(dān)任迪克森聯(lián)合創(chuàng)始人的法克,法克還聯(lián)合創(chuàng)立過照片網(wǎng)站Flickr。

雖然對于收入微薄的公司來說這是一筆巨額投資,但對a16z crypto來說算不上特別。迪克森為了實(shí)現(xiàn)加密貨幣運(yùn)營網(wǎng)絡(luò)的愿景還下了其他大膽賭注,比如2018年對名叫Dfinity的初創(chuàng)公司聯(lián)合主導(dǎo)了兩筆總額超過1.6億美元的交易,該公司正搭建基于區(qū)塊鏈的互聯(lián)網(wǎng)。(然而該公司的代幣推出不久便暴跌95%,隨后陷入爭議。)

為了回報(bào)16z慷慨投資,Kickstarter嘗試轉(zhuǎn)型為Web3公司。該計(jì)劃要求將整個(gè)平臺轉(zhuǎn)移到名為Celo的區(qū)塊鏈上,也是16z投資公司,執(zhí)行起來宏大而艱巨。平臺將作為開源協(xié)議(類似于http或比特幣)運(yùn)行,不像大多數(shù)科技公司一樣使用專有代碼模型。

用戶將可圍繞動漫等小眾興趣自行創(chuàng)建迷你平臺,從而吸引更多人并通過Kickstarter分享利潤。這一架構(gòu)類似Farcaster等項(xiàng)目,不要求捐贈者使用加密貨幣支付,Kickstarter要在區(qū)塊鏈里上線現(xiàn)有軟件的開源新版本,而區(qū)塊鏈從未經(jīng)過大規(guī)模消費(fèi)者應(yīng)用測試。

加密貨幣行業(yè)很少有人將Celo視為頂級區(qū)塊鏈項(xiàng)目,不過該項(xiàng)目確實(shí)擁有“負(fù)碳”足跡,如此一來Kickstarter也能遵守其環(huán)保使命聲明。2022年8月Celo聯(lián)合創(chuàng)始人塞潘達(dá)·大衛(wèi)·卡姆瓦加入Kickstarter董事會。

這筆交易并未要求Kickstarter轉(zhuǎn)型。盡管如此,Kickstarter一位員工表示,公司內(nèi)部溝通時(shí)明確表示a16z參與其中,而風(fēng)投巨頭之所以投資Kickstarter就是因?yàn)楣驹敢膺M(jìn)軍Web3。也就是說Kickstarter是完美的試驗(yàn)品。

2021年12月8日,Kickstarter公布進(jìn)軍區(qū)塊鏈的同一天,員工收件箱里收到了報(bào)價(jià)。他們可以以7.41美元出售高達(dá)32.49%的股份,比員工買入價(jià)格大幅上漲,如果其他人不參與還可以選擇出售更多。Kickstarter甚至?xí)Ц断嚓P(guān)費(fèi)用。“(公司)熱情似乎非常高,”一位前員工表示。

對于一些員工來說,經(jīng)歷了多年動蕩之后,這筆收購是一份意外的禮物。“這是千載難逢的機(jī)會,”一名員工回憶起收到報(bào)價(jià)后的想法。

被解雇的工會組織者之一泰勒·摩爾對這一消息深感不安。

“Kickstarter的領(lǐng)導(dǎo)層,包括陳彬睿還有其他一些馬屁精都是典型的‘皇帝的新衣’,跟其他人完全脫節(jié),”他告訴《財(cái)富》雜志。“而真正認(rèn)真工作的人……都知道這一想法很愚蠢。”

陳彬睿對區(qū)塊鏈表現(xiàn)得很熱情,宣布的聲明中卻幾乎沒有具體內(nèi)容,而且設(shè)定的轉(zhuǎn)型時(shí)間不到一年。因此Kickstarter社區(qū)擔(dān)心,在加密貨幣市場的炒作中,該計(jì)劃會把平臺變成快速致富的騙局。一些用戶則擔(dān)心轉(zhuǎn)型區(qū)塊鏈對環(huán)境造成的影響,盡管Kickstarter考慮到保護(hù)氣候選擇了Celo,區(qū)塊鏈還是可能產(chǎn)生巨大的碳足跡。此時(shí)距山姆·班克曼-弗里德的FTX離崩潰還有幾個(gè)月,加密貨幣行業(yè)丑聞層出不窮已讓人心生警惕。

“大家都見識過……加密貨幣領(lǐng)域幾乎到處是猖獗的欺詐、盜竊和財(cái)務(wù)崩潰,”2022年6月一家流行桌面游戲公司創(chuàng)始人艾薩克·柴爾德里斯在一份通訊中寫道。他宣布未來為項(xiàng)目眾籌會選擇其他平臺。

社區(qū)當(dāng)中最憤怒的還是員工,群聊中員工表示懷疑,相互交換嘲諷Kickstarter NFT的笑話。由于公司決定找外部顧問宣布轉(zhuǎn)型區(qū)塊鏈的消息,很多員工對突然涌來的用戶謾罵毫無準(zhǔn)備。再加上Kickstarter以往推出新項(xiàng)目屢試屢敗的歷史,人們對其能否實(shí)現(xiàn)重大技術(shù)轉(zhuǎn)型表示懷疑。“簡直沒法想象,”一名員工說。

轉(zhuǎn)向區(qū)塊鏈的計(jì)劃似乎前景渺茫,事實(shí)也很快證明。幾個(gè)月內(nèi),高管們就不再提及,平臺也完全沒調(diào)整為在區(qū)塊鏈運(yùn)行。“感覺就像 Drip,”一位前員工說,Drip是眾籌網(wǎng)站Patreon命運(yùn)多舛的競爭對手。“宣布一下,然后就放棄。”

2022年,Kickstarter聘請了另一位首席執(zhí)行官埃弗雷特·泰勒,也是公司十年里第五次換掌門人。他接手是在工會運(yùn)動和轉(zhuǎn)型區(qū)塊鏈之后,當(dāng)時(shí)公司已裁掉約40%員工。Kickstarter一位發(fā)言人表示,陳彬睿悄悄辭去了董事會主席職務(wù),去年開始了徹底離開董事會的過渡計(jì)劃。

泰勒很快就明確表示,區(qū)塊鏈不再是公司發(fā)展重點(diǎn),上任一周后的2022年10月4日告訴TechCrunch,“我們承諾Kickstarter不會轉(zhuǎn)型區(qū)塊鏈或者從事區(qū)塊鏈相關(guān)業(yè)務(wù)。”

迪克森和a16z crypto拒絕對本文發(fā)表評論,不過迪克森在新書《讀、寫、擁有》(Read Write Own)新聞發(fā)布會上明確表示,盡管公眾明顯不喜歡區(qū)塊鏈技術(shù),但區(qū)塊鏈?zhǔn)情L期趨勢。Kickstarter也未完全放棄。2021年宣布轉(zhuǎn)型后,該公司分拆出名為創(chuàng)意眾籌協(xié)議的獨(dú)立公益公司,調(diào)派了兩名員工,其中包括Kickstarter的前運(yùn)營經(jīng)理。現(xiàn)在新公司網(wǎng)站發(fā)布了兩個(gè)軟件工程師招聘需求,地點(diǎn)在孟加拉國,Celo仍將Kickstarter稱為“生態(tài)系統(tǒng)合作伙伴”。

轉(zhuǎn)向沒有影響到Kickstarter,a16z的資金無疑有利于獲得員工和投資者的好感。但員工表示,這是公司很難擺脫低迷狀態(tài)的另一因素。區(qū)塊鏈轉(zhuǎn)型崩潰最終讓用戶和員工寒心,人們普遍認(rèn)為Kickstarter大勢已去。

2022年末,Kickstarter首席運(yùn)營官肖恩·里奧在Celo接受采訪時(shí)堅(jiān)稱,公司仍然相信區(qū)塊鏈。采訪者問里奧距離愿景實(shí)現(xiàn)有多遠(yuǎn)時(shí),他回答說:“目前還差95%。”

Kickstarter拒絕讓里奧、泰勒和其他高管接受采訪。

仍在尋找

Kickstarter確實(shí)獲得了創(chuàng)業(yè)公司罕見的殊榮,成為了專有名詞,然而光芒早已不在。“每當(dāng)我說這Kickstarter工作,別人第一反應(yīng)都是,‘哦,那家公司還在呢?’”一位2022年入職的前員工說。

如今,埃弗雷特·泰勒繼續(xù)尋找新的收入來源,推出舉措幫助創(chuàng)作者解決航運(yùn)物流和稅收問題等等。他還接受雜志采訪和出席論壇,努力向公眾重新介紹Kickstarter,強(qiáng)調(diào)自己黑人首席執(zhí)行官的角色以及公司對高管多元化的承諾。

泰勒加盟一年后,Kickstarter聘請了新首席財(cái)務(wù)官幫助提高收入。根據(jù)公司數(shù)據(jù)以及首席財(cái)務(wù)官發(fā)送的一封內(nèi)部郵件,2019年以來盡管籌款總額有所增長,收入?yún)s有所下降。“他們總在談?wù)撨@件事,”一位前員工說。"感覺每次召開全員大會都是緊急事件。"一位發(fā)言人拒絕提供Kickstarter的收入數(shù)據(jù)。

到最后,新產(chǎn)品并沒解決Kickstarter的根本問題:過去十年中,每年平臺資助的項(xiàng)目數(shù)量大致相同。公司原本內(nèi)部口號是“去他的單一文化”,泰勒采取的手段則更為企業(yè)化,五位接受《財(cái)富》雜志采訪的前員工均對此表示不滿。2023年初,泰勒成為雪佛蘭(Chevrolet)廣告活動代言人,2月又加入一家在線奢侈品市場上市公司的董事會。

“很多人看到首席執(zhí)行官做贊助內(nèi)容很生氣,”其中一人表示。“感覺是背叛了公司的價(jià)值觀。”

平臺上欺詐橫行也一直讓人擔(dān)心。過去三年里,美國商業(yè)促進(jìn)局(Better Business Bureau)收到了100多起與該公司相關(guān)的投訴,其中多起涉及欺詐或用戶從未收到支持的產(chǎn)品。去年,俄亥俄州總檢察長宣布Kickstarter一名用戶達(dá)成和解,該用戶涉嫌為海龜保護(hù)慈善機(jī)構(gòu)籌集資金,后來卻投向加密貨幣。詐騙者同意給受騙的捐贈者退款,且五年內(nèi)不在俄亥俄州開展眾籌活動。

根據(jù)Kickstarter的機(jī)制,項(xiàng)目哪怕不打算啟動也能獲得全額資金,Kickstarter可從中獲得傭金。一些用戶還在平臺上小額認(rèn)捐測試信用卡是否被盜刷。據(jù)《財(cái)富》雜志了解,內(nèi)部估算顯示欺詐項(xiàng)目收入高達(dá)18%,之前各州總檢察長和聯(lián)邦貿(mào)易委員會在調(diào)查中也曾針對Kickstarter平臺欺詐行為采取行動。(Kickstarter公司尚未在訴訟或投訴中受到指控。)一位發(fā)言人不認(rèn)可相關(guān)估算,表示公司已采取新檢測軟件和流程等“大量措施”解決欺詐問題。

由于價(jià)格飆升,加密貨幣重新流行,開源協(xié)議仍然可以解決Kickstarter棘手的問題。2022年末里奧的采訪中提到,區(qū)塊鏈不可篡改記賬以及可追蹤地址和交易歷史的特性,有助于解決平臺在欺詐和信任方面的困難。

然而,Kickstarter最大的問題可能是時(shí)機(jī)已過。“我覺得在文化層面,這家公司已經(jīng)被拋棄了,”一位前員工告訴《財(cái)富》雜志。“既然現(xiàn)在(籌集資金)有更方便的方式,比如當(dāng)TikTok網(wǎng)紅,還有什么理由去Kickstarter?”

不過,如果有獨(dú)立創(chuàng)作者想制作說明內(nèi)容冗長的棋盤游戲,或是用人工智能每分鐘寫一首新詩的時(shí)鐘,Kickstarter還是能填補(bǔ)空白。

“2009年推出以來,Kickstarter上創(chuàng)意項(xiàng)目的認(rèn)捐金額達(dá)到了80億美元,”公司發(fā)言人在一份聲明中表示。“展望未來,我們將繼續(xù)以社區(qū)為中心做好每件事。”

發(fā)言人表示,在創(chuàng)作者經(jīng)濟(jì)中公司的地位與TikTok等平臺不同。他們提到最近社交媒體意見領(lǐng)袖資助的項(xiàng)目,還有Kickstarter資助在圣丹斯放映的電影。

然而在區(qū)塊鏈丑聞后,BackerKit等競爭對手吸引了一些不滿的用戶,頂級創(chuàng)作者持續(xù)流失。今年2月,奇幻作家布蘭登·桑德森宣布下一個(gè)項(xiàng)目將選擇BackerKit。桑德森曾發(fā)起Kickstarter歷史上規(guī)模最大的活動。

到最后,Kickstarter從未重塑投資和社區(qū)支持的規(guī)則,每次想躍上新臺階時(shí)都會被自身理想主義絆倒。

“公司渴望將平臺打造得更像市場,重新成為家喻戶曉的品牌,”一位最近離職的員工表示。“我覺得公司聲譽(yù)每況愈下,發(fā)展停滯不前。”

疫情過后,公司再也沒搬回3.3萬平方英尺的Greenpoint總部,而是以2950萬美元出售房產(chǎn)。經(jīng)過數(shù)月尋找,Kickstarter正在與一家潛在買家談判,對方是為社交媒體意見領(lǐng)袖服務(wù)的人才經(jīng)紀(jì)公司。(財(cái)富中文網(wǎng))

譯者:梁宇

審校:夏林

2021年12月初,眾籌初創(chuàng)公司Kickstarter員工突然聽說一筆意外之財(cái):一家投資機(jī)構(gòu)想買入公司股票。這一消息令人吃驚。多年來員工是攢下了公司不少股份,但很多人早就放棄賣出的念頭。

彼時(shí)的Kickstarter跟2009年爆火的初創(chuàng)公司已截然不同,2009年公司推出了“反人類紙牌”和動感單車Peloton等熱門項(xiàng)目。有一段時(shí)間,Kickstarter廣受企業(yè)家和公眾歡迎,甚至取得了最讓人艷羨的創(chuàng)業(yè)成就:公司名稱成了專門名詞,人們用Kickstarter代指互聯(lián)網(wǎng)眾籌活動。

創(chuàng)業(yè)初期,公司的反企業(yè)傾向和草根精神吸引了不少名人投資,也推動塑造了紐約科技界的格局。從電影首映到屋頂音樂節(jié),以及瘋狂傳播的籌款活動,公司推出的種種活動都證明有創(chuàng)意的商業(yè)理念在硅谷以外也能獲得成功和資金,藝術(shù)家可以向粉絲尋求支持。

然而Kickstarter成立十幾年后早已風(fēng)光不再,首席執(zhí)行官也走馬燈一般輪轉(zhuǎn)。2021年的Kickstarter除了令人頭疼,對潛在投資者來說幾乎毫無價(jià)值。公司增長停滯不前,平臺上每當(dāng)有項(xiàng)目達(dá)到資金門檻就從中抽取傭金,經(jīng)歷激烈的工會運(yùn)動之后,曾經(jīng)感覺良好的文化也逐漸變味。新股東接手的是很多人認(rèn)為已過時(shí)的品牌。

對于Kickstarter的員工和早期投資者來說,這筆意外投資就像是回到正軌的機(jī)會。畢竟,投資金額是驚人的1億美元(公司估值約為4億美元)。當(dāng)然存在陷阱。獲得投資的同時(shí),Kickstarter要轉(zhuǎn)向區(qū)塊鏈,因?yàn)樾峦顿Y方是Andreessen Horowitz旗下加密貨幣基金,主要希望利用新的炒作周期。

這筆意外之財(cái)原本能推動公司重整旗鼓回到正軌。然而,轉(zhuǎn)投區(qū)塊鏈后,公司依賴的創(chuàng)作者和粉絲群體反應(yīng)激烈,不僅重大項(xiàng)目出現(xiàn)損失,尚未恢復(fù)的聲譽(yù)又遭打擊。種種動蕩顯示,即便是最有前途的初創(chuàng)公司也會迷失方向,凸顯了在風(fēng)險(xiǎn)投資基礎(chǔ)上追求行善面臨的挑戰(zhàn)。

天堂里的麻煩

2009年Kickstarter成立時(shí),曾帶動紐約Etsy或Foursquare等一眾初創(chuàng)企業(yè)。相較于谷歌(Google)和Facebook等重視技術(shù)開發(fā)的灣區(qū)公司,紐約的初創(chuàng)公司更側(cè)重藝術(shù)和文化。

Kickstarter的創(chuàng)意是藝術(shù)家或創(chuàng)作者從公眾籌集新專輯、棋盤游戲或漫畫書的資金,這一想法最早由曾經(jīng)當(dāng)過DJ的陳彬睿(Perry Chen)提出,他在新奧爾良爵士音樂節(jié)期間艱難籌集資金舉辦演唱會后創(chuàng)辦了公司。項(xiàng)目吸引的風(fēng)投支持者當(dāng)中最知名的包括投過早期Tumblr和Twitter的弗雷德·威爾遜,他帶領(lǐng)的Union Square Ventures可能是紐約最具標(biāo)志性的風(fēng)投公司。

起初Kickstarter辦公地尚在曼哈頓下東區(qū)一間裝有鐵皮天花板的閣樓,前門都是涂鴉,還有一張寫著“吃屎”的貼紙。公司經(jīng)常組織用戶參加活動,2010年在布魯克林戈瓦努斯的老美國罐頭廠屋頂上舉辦了第一屆電影節(jié)。屏幕上播放著平臺資助項(xiàng)目的視頻,包括模仿瀕危動植物物種的舞蹈,來賓排隊(duì)購買眾籌食品項(xiàng)目提供的餡餅和手工蘇打水,Kickstarter資助的銅管樂隊(duì)在一旁演奏。

早期員工還記得,公司非常重視創(chuàng)造力和社會意識,不像硅谷初創(chuàng)公司不惜一切代價(jià)追求增長。這家布魯克林初創(chuàng)公司不像其他同行為實(shí)現(xiàn)突破式增長陷入虧損,而是第二年就實(shí)現(xiàn)盈利,主要通過從成功籌資的項(xiàng)目中收取5%的傭金和手續(xù)費(fèi)。

這一模式下確實(shí)出現(xiàn)了爆款和突破,包括后來榮獲艾美獎由菲比·沃勒-布里奇主演的BBC喜劇《倫敦生活》,還有VR頭戴式顯示器Oculus Rift(Facebook以20億美元將其收購)。2013年,《美眉校探》(Veronica Mars)制片人羅伯·托馬斯在這部小眾電視劇被Hulu取消后,在Kickstarter籌集了570萬美元。這是Kickstarter項(xiàng)目中金額最高的一次,也充分證明了將權(quán)威交回創(chuàng)作者的使命。

“為了藝術(shù)而藝術(shù)非常重要,”一位前員工告訴《財(cái)富》雜志。“項(xiàng)目最終能否執(zhí)行,不應(yīng)該僅看項(xiàng)目能為投資者帶來多少盈利。”

Kickstarter很早就明確表示并不追求發(fā)財(cái)致富,投資者還是投入了大量資金,包括2011年的1000萬美元融資。早期支持者包括Kickstarter在創(chuàng)意行業(yè)的同行,如Meetup的聯(lián)合創(chuàng)始人斯科特·海弗曼和Vimeo聯(lián)合創(chuàng)始人扎克·克萊因,還有《發(fā)展受阻》(Arrested Development)演員大衛(wèi)·克羅斯。后來負(fù)責(zé)Andreessen旗下a16z crypto的克里斯·迪克森也選擇加入,當(dāng)時(shí)他剛開始從事天使投資。

似乎所有人都清楚,Kickstarter的目標(biāo)不是巨額回報(bào)。2013年一篇博客文章中,威爾遜特別指出Kickstarter不需要風(fēng)投的幫助(盡管風(fēng)投確實(shí)有貢獻(xiàn)):“公司不需要外部資金,也沒怎么強(qiáng)化盈利能力,”威爾遜寫道。另一位早期投資者告訴《財(cái)富》雜志,之所以選擇投資只是因?yàn)椤跋矚g公司的理念”,并不相信會帶來經(jīng)濟(jì)回報(bào)。

然而,Kickstarter早期的感覺良好很快變成另一種情緒——無處不在的混亂感。2014年,Kickstarter聯(lián)合創(chuàng)始人揚(yáng)西·斯楚克勒接替陳彬睿,之后幾年陳彬睿繼續(xù)擔(dān)任管理職務(wù),首席執(zhí)行官走馬燈式輪換開始了。

2015年,Kickstarter邁出了不尋常的一步變身公益公司,營利性公司同意滿足社會和環(huán)境標(biāo)準(zhǔn)即可轉(zhuǎn)型。一個(gè)員工在播客中表示,公益公司是可以確保投資者或董事無法退出或出售Kickstarter的法律架構(gòu)。“轉(zhuǎn)型為公益公司模糊了個(gè)人和公司價(jià)值觀之間的界限,”一名員工在播客中表示。“創(chuàng)始人經(jīng)常說,在公益公司架構(gòu)下,公司的追求可以超越盈利。”

2017年陳彬睿重新?lián)问紫瘓?zhí)行官時(shí)強(qiáng)化了這一信息,重申Kickstarter永遠(yuǎn)不會上市或被收購。公司故作姿態(tài)以及業(yè)務(wù)重心突變開始讓員工感到憤怒。“我確實(shí)感到極度疲憊和倦怠,我覺得員工們對陳彬睿沒什么信心,”一位員工表示。

盡管Kickstarter很早就實(shí)現(xiàn)盈利,公司業(yè)務(wù)似乎永遠(yuǎn)沒法實(shí)現(xiàn)騰飛。2016年,項(xiàng)目數(shù)量穩(wěn)定在每年19000個(gè)左右,沒有增長的跡象。Kickstarter賴以收取傭金的平臺眾籌資金額逐年波動,疫情期間達(dá)到近8.14億美元峰值。

一位早期投資者告訴《財(cái)富》雜志,在追求增長與堅(jiān)守對社會有價(jià)值但昂貴或困難的義務(wù)之間,Kickstarter從未找到平衡。盡管使命崇高,但由于公司發(fā)展重點(diǎn)相互競爭導(dǎo)致混亂,員工很難找到職業(yè)發(fā)展的道路或發(fā)揮主動性。

2012年,Kickstarter斥資750萬美元在時(shí)尚的布魯克林Greenpoint社區(qū)買下一棟鉛筆公司名下的大樓,很快成了2010年代中期科技公司辦公室的翻版。有必不可少的屋頂花園、日光浴室和電影院。周六深夜員工帶朋友一同前去也能發(fā)現(xiàn)有人在公司玩。松弛氛圍的另一面是工作文化毫無約束,項(xiàng)目停滯不前,有些員工每天只工作幾個(gè)小時(shí)。

與此同時(shí),該公司在增長戰(zhàn)略方面仍舉步維艱。面對快速增長的眾籌平臺Patreon競爭, Kickstarter于2016年收購了名叫Drip的初創(chuàng)公司結(jié)果沒什么水花,Kicksstarter應(yīng)付不斷崛起的競爭對手的計(jì)劃也徹底擱置。

“要找到與公司使命不沖突的業(yè)務(wù)并不容易,”一位投資者表示。“有幾年確實(shí)感覺公司發(fā)展停滯。”

員工當(dāng)中不滿情緒開始涌現(xiàn),當(dāng)初很多人加入公司是因?yàn)闊釔燮涫姑腥朔Q之為“夢幻般,又有些崇高的氛圍”。他們當(dāng)時(shí)就知道,由于陳彬睿承諾永遠(yuǎn)不出售公司,自己手中的股權(quán)不會有多大價(jià)值。

2019年3月,Kickstarter企業(yè)文化中的緊張局勢終于爆發(fā),具體形式是工會運(yùn)動。當(dāng)時(shí),對科技公司全職員工來說工會還是新鮮事物。接替陳彬睿的新任首席執(zhí)行官阿齊茲·哈桑回應(yīng)稱,公司不會主動承認(rèn)工會。Kickstarter解雇了兩名領(lǐng)導(dǎo)工會運(yùn)動的員工。兩人轉(zhuǎn)頭就指控公司采取非法報(bào)復(fù)手段。

Kickstarter應(yīng)對工會運(yùn)動的失誤打破了人們的幻想,原來這家初創(chuàng)公司并無與眾不同之處。此事招致曾讓Kickstarter出名的創(chuàng)作者譴責(zé),其中包括演員大衛(wèi)·克羅斯,他在Twitter上呼吁粉絲支持工會。Current Affairs雜志等曾通過平臺支持進(jìn)步項(xiàng)目的機(jī)構(gòu)威脅要撤回資金。公司后來承認(rèn)了工會,但不久便裁掉140名員工中的18%,哈桑表示平臺上新項(xiàng)目有所減少。

2020年初,疫情導(dǎo)致Kickstarter的員工離開Greenpoint總部遠(yuǎn)程辦公。期間由于困在家里的人們想方設(shè)法支持創(chuàng)作者,平臺出現(xiàn)了短暫增長。與此同時(shí)風(fēng)投資金涌入其他初創(chuàng)公司,不管是金額還是估值都創(chuàng)下記錄。加密貨幣價(jià)格飆升至歷史新高,2021年11月比特幣達(dá)到6.9萬美元。僅一個(gè)月之后,Kickstarter的區(qū)塊鏈公告以及1億美元的收購要約公諸于世。

豪賭區(qū)塊鏈

Kickstarter能吸引新興風(fēng)投資本家克里斯·迪克森注意,實(shí)在毫不奇怪。2010年代初迪克森曾經(jīng)營名為Hunch的推薦初創(chuàng)公司,他經(jīng)常在博客上稱應(yīng)該回到更平等的網(wǎng)絡(luò)時(shí)代,讀者甚多。正如迪克森在2009年寫道,他和紐約科技創(chuàng)始人創(chuàng)辦的小型風(fēng)險(xiǎn)基金Founder Collective同行支持了一家叫20×200的公司,該公司通過與藝術(shù)家分享收入“實(shí)現(xiàn)藝術(shù)民主化”,堅(jiān)決“不討好紐約上東區(qū)社交名流”。

2011年,迪克森和Hunch聯(lián)合創(chuàng)始人卡特琳娜·法克都投資了Kickstarter,也推動公司成為紐約科技界寵兒。不久后,迪克森加入了Andreessen Horowitz,對區(qū)塊鏈產(chǎn)生濃厚興趣,他認(rèn)為區(qū)塊鏈技術(shù)能讓互聯(lián)網(wǎng)回到最初的開源。2018年 Andreessen Horowitz推出單獨(dú)的a16z crypto業(yè)務(wù),專門投資區(qū)塊鏈。

迪克森擔(dān)任a16z crypto負(fù)責(zé)人期間,第三只基金募得22億美元巨額資金,跟陳彬睿的聯(lián)系也未中斷。一位知情人士透露,2021年夏天陳彬睿等Kickstarter董事會成員跟迪克森接觸,商討了Kickstarter新一輪投資事宜,還提出以區(qū)塊鏈為支點(diǎn)推進(jìn)交易。對迪克森來說,帶領(lǐng)Kickstarter這樣的知名公司進(jìn)入充滿希望的Web3領(lǐng)域?qū)嵲谔T人,他沒有拒絕的理由。

該交易并非向Kickstarter注資買入新股權(quán),而是以要約收購形式進(jìn)行,意味著新現(xiàn)金都用于購買其他股東持有的流通股,不會直接流入Kickstarter。也就是說,員工和早期投資人可借此套現(xiàn)。

據(jù)知情人士透露,該輪隱形融資總金額為1億美元。a16z crypto領(lǐng)投,其他一些小投資人也加入其中,包括主投早期項(xiàng)目的Yes VC,公司負(fù)責(zé)人是曾擔(dān)任迪克森聯(lián)合創(chuàng)始人的法克,法克還聯(lián)合創(chuàng)立過照片網(wǎng)站Flickr。

雖然對于收入微薄的公司來說這是一筆巨額投資,但對a16z crypto來說算不上特別。迪克森為了實(shí)現(xiàn)加密貨幣運(yùn)營網(wǎng)絡(luò)的愿景還下了其他大膽賭注,比如2018年對名叫Dfinity的初創(chuàng)公司聯(lián)合主導(dǎo)了兩筆總額超過1.6億美元的交易,該公司正搭建基于區(qū)塊鏈的互聯(lián)網(wǎng)。(然而該公司的代幣推出不久便暴跌95%,隨后陷入爭議。)

為了回報(bào)16z慷慨投資,Kickstarter嘗試轉(zhuǎn)型為Web3公司。該計(jì)劃要求將整個(gè)平臺轉(zhuǎn)移到名為Celo的區(qū)塊鏈上,也是16z投資公司,執(zhí)行起來宏大而艱巨。平臺將作為開源協(xié)議(類似于http或比特幣)運(yùn)行,不像大多數(shù)科技公司一樣使用專有代碼模型。

用戶將可圍繞動漫等小眾興趣自行創(chuàng)建迷你平臺,從而吸引更多人并通過Kickstarter分享利潤。這一架構(gòu)類似Farcaster等項(xiàng)目,不要求捐贈者使用加密貨幣支付,Kickstarter要在區(qū)塊鏈里上線現(xiàn)有軟件的開源新版本,而區(qū)塊鏈從未經(jīng)過大規(guī)模消費(fèi)者應(yīng)用測試。

加密貨幣行業(yè)很少有人將Celo視為頂級區(qū)塊鏈項(xiàng)目,不過該項(xiàng)目確實(shí)擁有“負(fù)碳”足跡,如此一來Kickstarter也能遵守其環(huán)保使命聲明。2022年8月Celo聯(lián)合創(chuàng)始人塞潘達(dá)·大衛(wèi)·卡姆瓦加入Kickstarter董事會。

這筆交易并未要求Kickstarter轉(zhuǎn)型。盡管如此,Kickstarter一位員工表示,公司內(nèi)部溝通時(shí)明確表示a16z參與其中,而風(fēng)投巨頭之所以投資Kickstarter就是因?yàn)楣驹敢膺M(jìn)軍Web3。也就是說Kickstarter是完美的試驗(yàn)品。

2021年12月8日,Kickstarter公布進(jìn)軍區(qū)塊鏈的同一天,員工收件箱里收到了報(bào)價(jià)。他們可以以7.41美元出售高達(dá)32.49%的股份,比員工買入價(jià)格大幅上漲,如果其他人不參與還可以選擇出售更多。Kickstarter甚至?xí)Ц断嚓P(guān)費(fèi)用。“(公司)熱情似乎非常高,”一位前員工表示。

對于一些員工來說,經(jīng)歷了多年動蕩之后,這筆收購是一份意外的禮物。“這是千載難逢的機(jī)會,”一名員工回憶起收到報(bào)價(jià)后的想法。

被解雇的工會組織者之一泰勒·摩爾對這一消息深感不安。

“Kickstarter的領(lǐng)導(dǎo)層,包括陳彬睿還有其他一些馬屁精都是典型的‘皇帝的新衣’,跟其他人完全脫節(jié),”他告訴《財(cái)富》雜志。“而真正認(rèn)真工作的人……都知道這一想法很愚蠢。”

陳彬睿對區(qū)塊鏈表現(xiàn)得很熱情,宣布的聲明中卻幾乎沒有具體內(nèi)容,而且設(shè)定的轉(zhuǎn)型時(shí)間不到一年。因此Kickstarter社區(qū)擔(dān)心,在加密貨幣市場的炒作中,該計(jì)劃會把平臺變成快速致富的騙局。一些用戶則擔(dān)心轉(zhuǎn)型區(qū)塊鏈對環(huán)境造成的影響,盡管Kickstarter考慮到保護(hù)氣候選擇了Celo,區(qū)塊鏈還是可能產(chǎn)生巨大的碳足跡。此時(shí)距山姆·班克曼-弗里德的FTX離崩潰還有幾個(gè)月,加密貨幣行業(yè)丑聞層出不窮已讓人心生警惕。

“大家都見識過……加密貨幣領(lǐng)域幾乎到處是猖獗的欺詐、盜竊和財(cái)務(wù)崩潰,”2022年6月一家流行桌面游戲公司創(chuàng)始人艾薩克·柴爾德里斯在一份通訊中寫道。他宣布未來為項(xiàng)目眾籌會選擇其他平臺。

社區(qū)當(dāng)中最憤怒的還是員工,群聊中員工表示懷疑,相互交換嘲諷Kickstarter NFT的笑話。由于公司決定找外部顧問宣布轉(zhuǎn)型區(qū)塊鏈的消息,很多員工對突然涌來的用戶謾罵毫無準(zhǔn)備。再加上Kickstarter以往推出新項(xiàng)目屢試屢敗的歷史,人們對其能否實(shí)現(xiàn)重大技術(shù)轉(zhuǎn)型表示懷疑。“簡直沒法想象,”一名員工說。

轉(zhuǎn)向區(qū)塊鏈的計(jì)劃似乎前景渺茫,事實(shí)也很快證明。幾個(gè)月內(nèi),高管們就不再提及,平臺也完全沒調(diào)整為在區(qū)塊鏈運(yùn)行。“感覺就像 Drip,”一位前員工說,Drip是眾籌網(wǎng)站Patreon命運(yùn)多舛的競爭對手。“宣布一下,然后就放棄。”

2022年,Kickstarter聘請了另一位首席執(zhí)行官埃弗雷特·泰勒,也是公司十年里第五次換掌門人。他接手是在工會運(yùn)動和轉(zhuǎn)型區(qū)塊鏈之后,當(dāng)時(shí)公司已裁掉約40%員工。Kickstarter一位發(fā)言人表示,陳彬睿悄悄辭去了董事會主席職務(wù),去年開始了徹底離開董事會的過渡計(jì)劃。

泰勒很快就明確表示,區(qū)塊鏈不再是公司發(fā)展重點(diǎn),上任一周后的2022年10月4日告訴TechCrunch,“我們承諾Kickstarter不會轉(zhuǎn)型區(qū)塊鏈或者從事區(qū)塊鏈相關(guān)業(yè)務(wù)。”

迪克森和a16z crypto拒絕對本文發(fā)表評論,不過迪克森在新書《讀、寫、擁有》(Read Write Own)新聞發(fā)布會上明確表示,盡管公眾明顯不喜歡區(qū)塊鏈技術(shù),但區(qū)塊鏈?zhǔn)情L期趨勢。Kickstarter也未完全放棄。2021年宣布轉(zhuǎn)型后,該公司分拆出名為創(chuàng)意眾籌協(xié)議的獨(dú)立公益公司,調(diào)派了兩名員工,其中包括Kickstarter的前運(yùn)營經(jīng)理。現(xiàn)在新公司網(wǎng)站發(fā)布了兩個(gè)軟件工程師招聘需求,地點(diǎn)在孟加拉國,Celo仍將Kickstarter稱為“生態(tài)系統(tǒng)合作伙伴”。

轉(zhuǎn)向沒有影響到Kickstarter,a16z的資金無疑有利于獲得員工和投資者的好感。但員工表示,這是公司很難擺脫低迷狀態(tài)的另一因素。區(qū)塊鏈轉(zhuǎn)型崩潰最終讓用戶和員工寒心,人們普遍認(rèn)為Kickstarter大勢已去。

2022年末,Kickstarter首席運(yùn)營官肖恩·里奧在Celo接受采訪時(shí)堅(jiān)稱,公司仍然相信區(qū)塊鏈。采訪者問里奧距離愿景實(shí)現(xiàn)有多遠(yuǎn)時(shí),他回答說:“目前還差95%。”

Kickstarter拒絕讓里奧、泰勒和其他高管接受采訪。

仍在尋找

Kickstarter確實(shí)獲得了創(chuàng)業(yè)公司罕見的殊榮,成為了專有名詞,然而光芒早已不在。“每當(dāng)我說這Kickstarter工作,別人第一反應(yīng)都是,‘哦,那家公司還在呢?’”一位2022年入職的前員工說。

如今,埃弗雷特·泰勒繼續(xù)尋找新的收入來源,推出舉措幫助創(chuàng)作者解決航運(yùn)物流和稅收問題等等。他還接受雜志采訪和出席論壇,努力向公眾重新介紹Kickstarter,強(qiáng)調(diào)自己黑人首席執(zhí)行官的角色以及公司對高管多元化的承諾。

泰勒加盟一年后,Kickstarter聘請了新首席財(cái)務(wù)官幫助提高收入。根據(jù)公司數(shù)據(jù)以及首席財(cái)務(wù)官發(fā)送的一封內(nèi)部郵件,2019年以來盡管籌款總額有所增長,收入?yún)s有所下降。“他們總在談?wù)撨@件事,”一位前員工說。"感覺每次召開全員大會都是緊急事件。"一位發(fā)言人拒絕提供Kickstarter的收入數(shù)據(jù)。

到最后,新產(chǎn)品并沒解決Kickstarter的根本問題:過去十年中,每年平臺資助的項(xiàng)目數(shù)量大致相同。公司原本內(nèi)部口號是“去他的單一文化”,泰勒采取的手段則更為企業(yè)化,五位接受《財(cái)富》雜志采訪的前員工均對此表示不滿。2023年初,泰勒成為雪佛蘭(Chevrolet)廣告活動代言人,2月又加入一家在線奢侈品市場上市公司的董事會。

“很多人看到首席執(zhí)行官做贊助內(nèi)容很生氣,”其中一人表示。“感覺是背叛了公司的價(jià)值觀。”

平臺上欺詐橫行也一直讓人擔(dān)心。過去三年里,美國商業(yè)促進(jìn)局(Better Business Bureau)收到了100多起與該公司相關(guān)的投訴,其中多起涉及欺詐或用戶從未收到支持的產(chǎn)品。去年,俄亥俄州總檢察長宣布Kickstarter一名用戶達(dá)成和解,該用戶涉嫌為海龜保護(hù)慈善機(jī)構(gòu)籌集資金,后來卻投向加密貨幣。詐騙者同意給受騙的捐贈者退款,且五年內(nèi)不在俄亥俄州開展眾籌活動。

根據(jù)Kickstarter的機(jī)制,項(xiàng)目哪怕不打算啟動也能獲得全額資金,Kickstarter可從中獲得傭金。一些用戶還在平臺上小額認(rèn)捐測試信用卡是否被盜刷。據(jù)《財(cái)富》雜志了解,內(nèi)部估算顯示欺詐項(xiàng)目收入高達(dá)18%,之前各州總檢察長和聯(lián)邦貿(mào)易委員會在調(diào)查中也曾針對Kickstarter平臺欺詐行為采取行動。(Kickstarter公司尚未在訴訟或投訴中受到指控。)一位發(fā)言人不認(rèn)可相關(guān)估算,表示公司已采取新檢測軟件和流程等“大量措施”解決欺詐問題。

由于價(jià)格飆升,加密貨幣重新流行,開源協(xié)議仍然可以解決Kickstarter棘手的問題。2022年末里奧的采訪中提到,區(qū)塊鏈不可篡改記賬以及可追蹤地址和交易歷史的特性,有助于解決平臺在欺詐和信任方面的困難。

然而,Kickstarter最大的問題可能是時(shí)機(jī)已過。“我覺得在文化層面,這家公司已經(jīng)被拋棄了,”一位前員工告訴《財(cái)富》雜志。“既然現(xiàn)在(籌集資金)有更方便的方式,比如當(dāng)TikTok網(wǎng)紅,還有什么理由去Kickstarter?”

不過,如果有獨(dú)立創(chuàng)作者想制作說明內(nèi)容冗長的棋盤游戲,或是用人工智能每分鐘寫一首新詩的時(shí)鐘,Kickstarter還是能填補(bǔ)空白。

“2009年推出以來,Kickstarter上創(chuàng)意項(xiàng)目的認(rèn)捐金額達(dá)到了80億美元,”公司發(fā)言人在一份聲明中表示。“展望未來,我們將繼續(xù)以社區(qū)為中心做好每件事。”

發(fā)言人表示,在創(chuàng)作者經(jīng)濟(jì)中公司的地位與TikTok等平臺不同。他們提到最近社交媒體意見領(lǐng)袖資助的項(xiàng)目,還有Kickstarter資助在圣丹斯放映的電影。

然而在區(qū)塊鏈丑聞后,BackerKit等競爭對手吸引了一些不滿的用戶,頂級創(chuàng)作者持續(xù)流失。今年2月,奇幻作家布蘭登·桑德森宣布下一個(gè)項(xiàng)目將選擇BackerKit。桑德森曾發(fā)起Kickstarter歷史上規(guī)模最大的活動。

到最后,Kickstarter從未重塑投資和社區(qū)支持的規(guī)則,每次想躍上新臺階時(shí)都會被自身理想主義絆倒。

“公司渴望將平臺打造得更像市場,重新成為家喻戶曉的品牌,”一位最近離職的員工表示。“我覺得公司聲譽(yù)每況愈下,發(fā)展停滯不前。”

疫情過后,公司再也沒搬回3.3萬平方英尺的Greenpoint總部,而是以2950萬美元出售房產(chǎn)。經(jīng)過數(shù)月尋找,Kickstarter正在與一家潛在買家談判,對方是為社交媒體意見領(lǐng)袖服務(wù)的人才經(jīng)紀(jì)公司。(財(cái)富中文網(wǎng))

譯者:梁宇

審校:夏林

In early December 2021, employees at the crowdfunding startup Kickstarter got news of a windfall: An investor group wanted to buy some of their shares. The news came as a surprise. While the workers had amassed equity in the firm for years, many had given up hope of ever selling it.

The Kickstarter they now worked for was a very different place than the red-hot startup of 2009 that had launched viral projects like Cards Against Humanity and Peloton. For a while, Kickstarter was the toast of entrepreneurs and the public alike, and even achieved the most coveted startup achievement: Its name became a noun as people used “Kickstarter” synonymously with internet crowdfunding campaigns.

Back then, the company’s anti-corporate slant and grassroots spirit had lured celebrity investors and helped shape the early New York tech scene. Its events, from film premieres to rooftop festivals, and its viral money-raising campaigns had helped prove that creative business ideas could find success—and funding—outside of Silicon Valley, and that artists could find support from their fans.

But a dozen years after its launch, Kickstarter had lost its cachet of cool and churned through CEOs. The Kickstarter of 2021 had little to offer would-be investors but headaches. Growth had flatlined at the startup, which made its money by taking a small cut when a project on its platform met a funding threshold, and its onetime feel-good culture had become toxic in the wake of a bitter unionization drive. New shareholders would be inheriting ownership of a brand that many felt had turned stale.

For Kickstarter’s employees and early investors, the surprise investment felt like an opportunity to make things right. After all, this was no small top-up to keep the lights on, but a staggering $100 million investment that valued the startup at around $400 million. But there was a catch. The investment came with the expectation that Kickstarter would attempt a pivot to blockchain as its new benefactor—the crypto fund of venture behemoth Andreessen Horowitz—sought to capitalize on the latest hype cycle.

The windfall could have been the boost the company needed to help it reset and get back on a path toward relevance. Instead, the blockchain pivot triggered a vitriolic response from the community of creators and fans on which the company relied, leading to the loss of major projects and a reputational hit from which Kickstarter has yet to recover. The turmoil shows how even the most promising startups can lose their way, but also underscores the challenge of pursuing a do-gooder mission atop a foundation of venture capital.

Trouble in paradise

When it launched in 2009, Kickstarter was at the vanguard of a cohort of New York startups—think Etsy or Foursquare—that would challenge their West Coast counterparts by leaning into arts and culture versus the developer-first sensibilities of Bay Area projects like Google and Facebook.

The idea for Kickstarter—where artists or creators turned to the public to fund their new album, board game, or comic book—came from Perry Chen, a former DJ who launched the company after he struggled to raise money to throw a concert during New Orleans’ Jazz Fest. Its highest-profile venture backer was Fred Wilson, who made early bets on the likes of Tumblr and Twitter, and whose Union Square Ventures is perhaps New York’s most iconic venture shop.

Kickstarter started out in a loft with tin ceilings on the trendy Lower East Side of Manhattan—its front door was painted with graffiti and a sticker that read “Eat Shit.” The company rallied its users around events, throwing its first annual film festival in 2010 on the rooftop of the Old American Can Factory in Gowanus, Brooklyn. A screen streamed footage of projects funded by the platform—including a choreographed dance that mimicked endangered plant and animal species—while a Kickstarter-backed brass band performed for guests who lined up for pies and artisanal sodas from crowdfunded food projects.

Early employees remember a company that valued creativity and a socially conscious ethos over the growth-at-all-costs mentality that typically defined Silicon Valley startups. Rather than pursuing the usual venture path of going into the red to achieve hockey stick growth, the Brooklyn startup notched a profit in its second year through the 5% cut and processing fees it took from successfully funded projects.

The model produced internet virality and breakout hits, including Fleabag, the Phoebe Waller-Bridge BBC comedy that would go on to win Emmys, and the VR headset Oculus Rift, which would later sell for $2 billion to Facebook. In 2013, Veronica Mars showrunner Rob Thomas turned to Kickstarter to raise $5.7 million for a movie after the cult-favorite television series was canceled by Hulu. It was the most that had ever been pledged to a Kickstarter project—and a testament to its mission to put authority back into the hands of creators.

“Art for art’s sake was really important,” one former employee told Fortune. “It shouldn’t be just how much money a project can turn around for investors that should dictate its being allowed to get made.”

Kickstarter made it clear early on that it wasn’t pursuing a path to riches, but investors poured in money all the same, including a $10 million round announced in 2011. Early backers included Kickstarter’s fellow creative travelers like Scott Heiferman, the cofounder of Meetup, and Zach Klein, the cofounder of Vimeo, as well as Arrested Development actor David Cross. Chris Dixon, the future head of Andreessen spinoff a16z crypto who was getting his start as an angel investor, also came on board.

All seemed to understand that Kickstarter was not built to deliver outsize returns. In a 2013 blog post, Wilson specifically pointed out that Kickstarter didn’t need help from VCs (even though they contributed nonetheless): “It has never needed to take outside money, and it has not done much to optimize its profitability,” Wilson wrote. Another early investor told Fortune that they put money in because they “just loved the concept” and never believed it would lead to a financial payoff.

Those feel-good early days at Kickstarter, however, would soon give way to another sentiment—a pervasive sense of chaos. A CEO carousel began at the company as Kickstarter cofounder Yancey Strickler took over from Chen in 2014, although the latter would retain a management role for years to come.

Then in 2015, Kickstarter took the rare step of becoming a public benefit corporation, a type of classification where for-profit companies agree to meet social and environmental standards. An employee-produced podcast described the public benefit corporation as a legal structure that could protect Kickstarter from attempts by investors or directors to exit or sell the company. “Restructuring as a PBC blurs the line between personal and company values,” one employee said on the podcast. “Our founders would regularly describe the PBC as a structure that allows the company to operate more like a person driven by more than just profit.”

Chen reinforced the message when he returned as CEO in 2017 and restated earlier proclamations that Kickstarter would never go public or be acquired. The posturing and whiplash of company priorities had begun to grate on employees. “I definitely felt that there was an extreme level of exhaustion and burnout, and I don’t think staff had a lot of faith in Perry,” said one.

Even though Kickstarter figured out early on how to make a profit, the company could never seem to take off. The number of projects plateaued in 2016 at around 19,000 per year—with no signs of growth. Dollars raised on the platform, where Kickstarter got its cut, would fluctuate year-to-year and peaked during the pandemic at nearly $814 million.

An early investor told Fortune that Kickstarter was never able to find an equilibrium between growth and staying true to its new charter, which committed it to socially worthy but expensive or difficult obligations. Despite the noble mission, employees struggled to find paths for career growth or advance their own initiatives as the company’s competing priorities bred dysfunction.

In 2012, Kickstarter spent $7.5 million on a building owned by a pencil company in the modish Brooklyn neighborhood of Greenpoint—which soon became a parody of a mid-2010s tech office. There was the obligatory rooftop garden, solarium, and movie theater. Employees would stop by with their friends late on a Saturday night and still find people hanging out. The flip side was a tetherless haze of a work culture, where projects languished and some employees only worked a few hours each day.

Meanwhile, the company continued to flail when it came to growth strategies. It acquired a startup called Drip in 2016 as a response to the quickly growing crowdfunding subscription platform Patreon, but the move didn’t pan out, and Kickstarter’s planned answer to its rising competitor was shut down altogether.

“It’s not the easiest task to come up with something that doesn’t start conflicting with some of their mission,” one of the investors said. “It felt like things really just kind of plateaued for quite a few years.”

Discontent began bubbling up among employees, many of whom had joined the company because of its mission, which one described as a “dreamy, sort of lofty vibe.” They knew their equity in the startup would never amount to much, thanks to Chen’s pledge to never sell.

In March 2019, the tensions in Kickstarter’s workplace culture boiled over in the form of a union drive—at the time, an unprecedented step for full-time workers at a tech company. New CEO Aziz Hasan—yet another leader who had taken over for Chen—responded by calling an all-hands to say the company would not voluntarily recognize the union. Kickstarter fired two of the employees leading the labor drive. The pair promptly turned around and filed a complaint accusing the startup of illegal retaliation.

Kickstarter’s bungling of the union drive punctured illusions that it was a different kind of startup. The move drew condemnation from the same creators who had catapulted Kickstarter to popularity, including David Cross, who urged followers to support the union on Twitter. Backers of progressive projects funded through the platform, like the magazine Current Affairs, threatened to pull their funding. The company laid off 18% of its 140-person workforce shortly after recognizing the union, with Hasan citing a drop-off in new projects on the platform.

In early 2020, the pandemic drove Kickstarter’s employees out of their Greenpoint headquarters into remote work. During this time, the platform saw a brief uptick in growth as people stuck at home looked for ways to support creators. Meanwhile, venture funding flowed into other startups at record levels and valuations, while crypto prices soared to all-time highs with Bitcoin scraping $69,000 in November 2021. Kickstarter’s blockchain announcement—and the $100 million tender offer—came just a month later.

The blockchain gamble

Kickstarter was exactly the kind of company you might expect to captivate the attention of up-and-coming venture capitalist Chris Dixon. Dixon—who, in the early 2010s, ran a recommendation startup called Hunch—wrote regularly on his widely read blog about the need to harken back to the more egalitarian era of the web. He and his peers at Founder Collective, a small venture fund started by New York tech founders, had already backed another company at the time called 20×200, which was aimed at “democratizing art” by splitting revenue with artists to avoid any “groveling to Upper East Side socialites,” as Dixon wrote in 2009.

Dixon and his Hunch cofounder Caterina Fake both invested in Kickstarter in 2011—helping to anoint the startup as a darling in New York tech circles. Soon after, Dixon joined Andreessen Horowitz, where he became enamored with blockchain, viewing the technology as a way to bring the internet back to its open-source roots. The firm would spin out a separate operation—a16z crypto—dedicated to blockchain investments in 2018.

In his new role as head of a16z crypto—and bearing a whopping $2.2 billion from its third fund—Dixon stayed in touch with Chen. According to a person familiar with the deal, members of the Kickstarter board, including Chen, approached Dixon in the summer of 2021 about a new investment in Kickstarter, with the proposed blockchain pivot offered as the impetus for the deal. For Dixon, the prospect of shepherding a familiar name like Kickstarter into the promised land of Web3 proved too enticing to pass up.

Rather than injecting capital into Kickstarter to buy new equity, the deal came in the form of a tender offer, meaning all of the new cash went to buy up outstanding shares owned by other shareholders—none would go directly to Kickstarter. Instead, it allowed employees and early investors to cash out.

The stealth round totaled $100 million, according to people familiar with the deal. It was led by a16z crypto and included a handful of other smaller investors, including Yes VC, the early-stage investment firm headed by Dixon’s onetime cofounder Fake, who had also cofounded photo site Flickr.

While this was a massive check for a company that pulled in slim revenue figures, the deal was not out of the ordinary for a16z crypto. Dixon had placed other moonshot bets to enact his vision of a crypto-run web, such as co-leading two deals in 2018 totaling over $160 million for a startup called Dfinity that was building a blockchain-based version of the internet. (The company, instead, became mired in controversy after its token crashed 95% shortly after launching.)

In return for the a16z largesse, Kickstarter would take its own crack at becoming a Web3 company. The grand but improbable plan called for shifting its entire platform onto a blockchain called Celo, another a16z portfolio company, where it would operate as an open-source protocol—akin to http or Bitcoin—rather than rely on the proprietary code model used by most tech firms.

Users, meanwhile, would be able to create mini platforms of their own around niche interests like anime, bringing in more people and splitting any profits with Kickstarter. This structure, which would echo other initiatives like Farcaster, did not require donors to pay with cryptocurrencies but would entail Kickstarter’s creating an entirely new, open-source version of its existing software built atop a blockchain that had never been tested by a massive consumer application.

Few in the crypto industry have ever regarded Celo as a top-tier blockchain project, but it did boast a “carbon negative” footprint that would also allow Kickstarter to abide by its environmentally conscious mission statement. Celo’s cofounder, Sepandar David Kamvar, joined Kickstarter’s board in August 2022.

The deal didn’t require Kickstarter to follow through on the pivot. Still, one employee who worked at Kickstarter at the time of the tender offer said that the company made clear through internal communications that a16z was involved and that the venture giant was investing in Kickstarter because the company was willing to move into Web3. The company represented the perfect guinea pig.

The tender offer arrived in employees’ inboxes on Dec. 8, 2021, the same day that Kickstarter revealed its blockchain ambitions. They could sell up to 32.49% of their shares at a price of $7.41, a steep markup from the employees’ purchase price, with the option of selling even more if others did not take part. Kickstarter would even cover the associated fees. “[The company] seemed very enthusiastic,” said one former employee.

For some employees, the buyout represented an unexpected gift after years of turmoil. “This is a once-in-a-lifetime opportunity,” one employee remembered thinking after getting the tender offer.

Taylor Moore, one of the fired union organizers, viewed the announcement with trepidation.

“Kickstarter’s leadership, talking about Perry Chen and some of his other sycophants, are a classic story of The Emperor’s New Clothes, just completely out of touch,” he told Fortune. “Whereas the people who actually work…they know that it’s a stupid idea.”

Despite Chen’s newfound enthusiasm about blockchain, the announcement came with few specifics, and the timeline set out for the pivot was less than a year—raising fears among the Kickstarter community that, amid the hype of the crypto market, the plan would transform their beloved platform into a scammy get-rich-quick scheme. Some users expressed concern over the environmental impact of moving over to blockchain, which can have a massive carbon footprint, even though Kickstarter had chosen Celo because of its climate-friendly approach. And even though Sam Bankman-Fried’s FTX was months away from imploding, the scandals piling up in the crypto industry made everyone wary.

“Pretty much all we have seen…from the crypto space is rampant fraud, theft, and financial ruin,” wrote Isaac Childres, the founder of a popular tabletop game company, in a June 2022 newsletter announcing he would turn to other platforms to crowdfund future projects.

Most of the community outrage fell upon employees, who expressed their disbelief in group chats and swapped sardonic jokes about Kickstarter NFTs. Meanwhile, the company’s decision to use an outside consultant to announce the blockchain news meant that many staffers were ill-prepared for the sudden torrent of vitriol from users. And given Kickstarter’s checkered history of launching new initiatives, doubt spread about its capacity to pull off a major technology pivot. “It was inconceivable,” said one employee.

The blockchain plan seemed impossible—and that would soon prove to be the case. Within months, executives stopped bringing it up at all, and no section of the platform was ever converted to run on a blockchain. “It felt like Drip,” said one former employee, referring to the ill-fated Patreon competitor. “Announcing this thing, and then just abandoning it.”

In 2022, Kickstarter hired yet another CEO, Everette Taylor—the company’s fifth change in a decade—who started after the union organization, blockchain rollout, and after the company had parted ways with approximately 40% of its employees. Chen quietly stepped down as chair of the board, and last year began a transition plan to leave the board altogether, according to a Kickstarter spokesperson.

Taylor immediately made clear that blockchain was no longer a priority for the company, telling TechCrunch on Oct. 4, 2022—a week after he started—that “we’re not committed to moving Kickstarter to the blockchain or doing anything specific there.”

Though Dixon and a16z crypto declined to comment for the article, Dixon made clear on a recent press tour for his new book, Read Write Own, that blockchain is a long-term play, despite the public’s apparent distaste for the technology. Meanwhile, Kickstarter hasn’t turned its back on it altogether. After the 2021 announcement, it spun out a separate public benefit corporation called the Creative Crowdfunding Protocol and staffed it with two employees, including Kickstarter’s former manager of operations. Today, its website lists two job openings for software engineers in Bangladesh, and Celo still refers to Kickstarter as an “ecosystem partner.”

The pivot didn’t hurt Kickstarter—and the money from a16z certainly helped build some goodwill with staffers and investors. But employees say it was yet another distraction that kept the company from pulling out of its doldrums. And by ultimately alienating users and employees, the blockchain debacle contributed to the overall perception that Kickstarter’s best days were behind it.

In an interview hosted at Celo in late 2022, Kickstarter COO Sean Leow insisted that the company continued to believe in the protocol. The interviewer asked whether he saw any gaps in the vision. “I would say 95% of it is gaps at this point,” Leow replied.

Kickstarter declined to make Leow, Taylor, and other executives available for an interview.

Still searching

Kickstarter may have achieved the rare startup distinction of becoming a noun, but the company has lost its gleam. “Everybody’s gut reaction when I said that I worked at Kickstarter was, ‘Oh, that’s still a company?’” said one former employee, who joined in 2022.

Today, Everette Taylor continues to hunt for fresh revenue streams, launching initiatives such as a plan to help creators with shipping logistics and taxes. The CEO is also attempting to reintroduce Kickstarter to the public, including through magazine interviews and conference appearances that highlight his role as a Black CEO and the company’s commitment to diversity within the C-suite.

A year after Taylor joined, Kickstarter brought on a new CFO to help improve revenue. Even as fundraising totals have grown, revenue has declined since 2019, according to company data as well as an internal email sent by the CFO. “They talk about it all the time,” said one former employee. “It feels like every all-hands is an emergency event.” A spokesperson declined to provide Kickstarter’s revenue figures.

Ultimately, the new products do not address Kickstarter’s fundamental problem: The platform has funded roughly the same number of projects each year for the past decade. And Taylor’s more corporate approach to a company whose internal motto was once “Fuck the monoculture” has drawn criticism from five former employees who spoke with Fortune. In early 2023, Taylor was the face of an advertising campaign for Chevrolet, and he joined the board of a publicly traded online luxury marketplace in February.

“A lot of people were dismayed to see the CEO doing sponsored content,” said one. “It felt like a betrayal of the values of the company.”

The prevalence of fraud on the platform is another persistent anxiety. The company has notched more than 100 complaints with the Better Business Bureau in the past three years, many of which revolve around allegations of scams or users never getting products they backed. Last year, Ohio’s attorney general settled with a Kickstarter user for allegedly raising money for turtle conservation charities only to turn around and blow it on crypto. The scammer agreed to pay back the defrauded donors and refrain from crowdfunding campaigns in Ohio for five years.

Because of Kickstarter’s mechanics, projects can achieve full funding—and Kickstarter will receive its cut—with no intention of ever launching. Some users will also make small pledges on the platform to test out stolen credit cards. As Fortune learned, one internal estimate puts the amount of revenue that comes from fraudulent projects as high as 18%—a concern echoed by past actions from different states’ attorneys general and the Federal Trade Commission, who have targeted Kickstarter scams in their investigations. (Kickstarter itself has not been charged in these lawsuits or complaints.) A spokesperson denied the estimate and said the company has implemented “extensive measures” to address fraud, including new detection software and processes.

Crypto is creeping back into vogue thanks to skyrocketing prices, and an open-source protocol could still present a solution to Kickstarter’s nagging issues. The immutable ledger of the blockchain, with its traceable addresses and transaction history, could help solve the platform’s difficulties with fraud and trust, as Leow brought up in his late 2022 interview.

The biggest problem for Kickstarter, though, may be that time has simply passed it by. “I feel like they just were left in the dust culturally,” one former employee told Fortune. “What’s the argument for someone to go to Kickstarter when there’s all these other ways [to raise money] that are more viable, like being a TikTok influencer?”

Kickstarter still does fill a niche for indie creators who want to create a board game with a verbose set of instructions, or a clock that uses AI to write a new poem every minute.

“Since our launch in 2009, $8 billion has been pledged to creative projects on Kickstarter,” the spokesperson said in a statement. “As we look to the future, we’ll continue to center our community in everything we do.”

The spokesperson said that the company sits in a different position within the creator economy than platforms like TikTok. They pointed to recently funded projects from social media influencers, as well as recent Kickstarter-funded films showcased at Sundance.

Competitors like BackerKit, however, hoovered up disaffected users after the blockchain scandal, and Kickstarter continues to bleed top creators. In February, the fantasy author Brandon Sanderson—who launched the largest campaign in Kickstarter’s history—announced his next project would be on BackerKit.

Ultimately, Kickstarter was never able to reinvent the rules of investing and community support, instead tripping over its own idealism whenever it sought to leap to the next level.

“There is this desire to become more of a marketplace and be a household name again,” said one staffer who left recently. “I feel like we’re stagnating because our reputation is getting worse and worse.”

The company never moved back into its 33,000-square-foot brick headquarters in Greenpoint after the pandemic, instead opting to put the property up for sale to the tune of $29.5 million. After months of searching, Kickstarter is in talks with a potential buyer: a talent agency for social media influencers.

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