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后疫情時(shí)代,這類企業(yè)最具機(jī)遇

Doug Merritt
2021-05-10

隨著經(jīng)濟(jì)開(kāi)始復(fù)蘇,數(shù)字化增長(zhǎng)動(dòng)力強(qiáng)勁,但也可能產(chǎn)生各種問(wèn)題,企業(yè)需要為之做好準(zhǔn)備。

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圖片來(lái)源:GETTY IMAGES

新冠疫情讓我們意識(shí)到為應(yīng)對(duì)災(zāi)難做好準(zhǔn)備的重要性,我們不僅需要制定業(yè)務(wù)連續(xù)性計(jì)劃,也需要充分利用組織靈活性,迅速適應(yīng)不斷變化的環(huán)境,從而推動(dòng)個(gè)人和組織的發(fā)展,順利度過(guò)充滿不確定性的艱難時(shí)刻。

雖然新冠疫苗的研發(fā)速度創(chuàng)下歷史紀(jì)錄,我們?cè)谡雇】怠⒎€(wěn)定的2021年時(shí)也有了更多信心,但即便不考慮眼前的危機(jī)(雖然做好準(zhǔn)備絕對(duì)有好處),我們也必須投入更多精力,為未來(lái)涌現(xiàn)的各種機(jī)會(huì)做好準(zhǔn)備。

隨著疫情逐步得到控制,我的同事、客戶和許多其他商業(yè)領(lǐng)袖都認(rèn)為,當(dāng)下迫切需要進(jìn)行預(yù)先規(guī)劃,為全球經(jīng)濟(jì)全面重啟之后將會(huì)出現(xiàn)的前所未有的經(jīng)濟(jì)增長(zhǎng)做好準(zhǔn)備。

高盛集團(tuán)(Goldman Sachs)的經(jīng)濟(jì)學(xué)家預(yù)計(jì),美國(guó)2021年GDP增長(zhǎng)將達(dá)到8%,國(guó)際貨幣基金組織(IMF)則預(yù)計(jì)2021年全球經(jīng)濟(jì)將增長(zhǎng)6%——美國(guó)6.4%,印度更是高達(dá)12.5%。摩根大通(JPMorgan Chase)的首席執(zhí)行官杰米·戴蒙在2021年的致股東信中預(yù)測(cè),未來(lái)數(shù)年,經(jīng)濟(jì)將持續(xù)繁榮。

然而,這種長(zhǎng)期增長(zhǎng)離不開(kāi)“全面轉(zhuǎn)向線上”的深刻轉(zhuǎn)型。數(shù)字化增長(zhǎng)動(dòng)力強(qiáng)勁,但也可能產(chǎn)生各種問(wèn)題,企業(yè)需要為之做好準(zhǔn)備,規(guī)模問(wèn)題、由部署匆忙、架構(gòu)問(wèn)題和網(wǎng)絡(luò)不穩(wěn)定因素造成的網(wǎng)絡(luò)安全挑戰(zhàn)均需得到重視。換句話說(shuō),我們要同時(shí)做好兩手準(zhǔn)備,既要應(yīng)對(duì)危機(jī),又要把握機(jī)遇。

3,2,1,出發(fā)!

越來(lái)越多的人認(rèn)為,經(jīng)濟(jì)活動(dòng)的全面恢復(fù)或?qū)?lái)前所未有的繁榮,但能否把握機(jī)遇依然是有待回答的問(wèn)題。隨著經(jīng)濟(jì)景氣的延續(xù),企業(yè)將會(huì)面臨不同以往的增長(zhǎng)環(huán)境。

兩大因素尤為值得注意:

數(shù)字化互動(dòng)將在各種經(jīng)濟(jì)活動(dòng)中扮演更重要的角色,這一趨勢(shì)早已確立,新冠疫情則更進(jìn)一步加速了這一趨勢(shì)。

相較于疫情爆發(fā)前,許多原本在辦公室處理的工作(尤其是那種賦能數(shù)字經(jīng)濟(jì)的工作)預(yù)計(jì)將會(huì)在更大范圍內(nèi)延續(xù)在家辦公的狀態(tài),從而推動(dòng)分布式員工團(tuán)隊(duì)的發(fā)展。

從上述兩大因素也能夠看出數(shù)字商業(yè)世界的一些特點(diǎn)——運(yùn)轉(zhuǎn)速度之快超過(guò)以往,支持、保障安全的難度明顯增加。其賴以維系的內(nèi)部通信及IT服務(wù)大有不同,而且要求也更為嚴(yán)苛。IT服務(wù)的整體交付方式將呈現(xiàn)出不同面貌,也更為復(fù)雜。安全面更大、更廣、識(shí)別難度更大也更脆弱。所有企業(yè)都面臨著同樣的挑戰(zhàn),即在適應(yīng)新技術(shù)基礎(chǔ)設(shè)施、應(yīng)對(duì)安全挑戰(zhàn)的同時(shí),調(diào)整規(guī)模迎接即將到來(lái)的市場(chǎng)繁榮。

要想應(yīng)對(duì)這種挑戰(zhàn),我們需要?jiǎng)?chuàng)造出新的工具和流程,以迅速、安全且可擴(kuò)展的方式將數(shù)據(jù)轉(zhuǎn)化為決定性的行動(dòng)。

數(shù)據(jù)中蘊(yùn)藏的機(jī)遇

市場(chǎng)運(yùn)行得越快,我們?cè)陬A(yù)測(cè)和調(diào)整時(shí)對(duì)數(shù)據(jù)的依賴也就越強(qiáng)。可以說(shuō)每一次創(chuàng)新、每一個(gè)機(jī)遇背后都離不開(kāi)數(shù)據(jù)的支持。

吸引并留住客戶。數(shù)據(jù)是數(shù)字化渠道管控的依據(jù),在考慮如何擴(kuò)大規(guī)模、滿足迅速增長(zhǎng)的需求,如何定制用戶體驗(yàn)、實(shí)現(xiàn)價(jià)值最大化等問(wèn)題時(shí),數(shù)據(jù)都能夠發(fā)揮作用。

推動(dòng)創(chuàng)新,把握機(jī)遇、應(yīng)對(duì)新挑戰(zhàn)。數(shù)據(jù)是云端基礎(chǔ)設(shè)施的根基,可以助力組織快速運(yùn)轉(zhuǎn),取得傲人成績(jī)。

安全保障。在基礎(chǔ)設(shè)施復(fù)雜化、員工隊(duì)伍分散化的背景下,安全團(tuán)隊(duì)將承擔(dān)比以往更多的工作,查找和封堵安全漏洞更無(wú)異于海底撈針。而基于機(jī)器學(xué)習(xí)技術(shù)打造的自動(dòng)化工具將在識(shí)別網(wǎng)絡(luò)安全問(wèn)題時(shí)發(fā)揮舉足輕重的作用。

簡(jiǎn)言之,數(shù)據(jù)處理效率最高的組織將會(huì)脫穎而出。那些具備數(shù)字化基因或在數(shù)字化轉(zhuǎn)型方面先人一步的企業(yè)將在競(jìng)爭(zhēng)中占據(jù)顯著優(yōu)勢(shì)。它們更了解客戶,能夠借助算法快速做出反應(yīng),新產(chǎn)品測(cè)試和改進(jìn)工作通常會(huì)耗時(shí)數(shù)月,而現(xiàn)在只需要數(shù)小時(shí)就可以完成。任何面向未來(lái)的人都應(yīng)該掌握數(shù)據(jù)技術(shù)、了解自動(dòng)化和云服務(wù),這樣才能夠讓自己在逆境中走得穩(wěn),在順境中走得快。

共襄盛世

我認(rèn)為,后疫情時(shí)代的世界將會(huì)呈現(xiàn)出“情感爆炸”的景象。經(jīng)濟(jì)學(xué)家經(jīng)常談及對(duì)商品、服務(wù)、體驗(yàn)等需求的報(bào)復(fù)性增長(zhǎng),但在我看來(lái),這不僅僅是錢的問(wèn)題。在經(jīng)歷了2020年的危機(jī)之后,從疫情中走出來(lái)的民眾將迸發(fā)出巨大的需求,但驅(qū)動(dòng)這種需求的不是經(jīng)濟(jì)因素,而是那種解脫、感激和喜悅的情緒。

在咆哮的二十年代(Roaring Twenties,指20世紀(jì)20年代這一時(shí)期——譯注)出現(xiàn)之前,我們也曾經(jīng)經(jīng)歷過(guò)類似的艱困階段。隨著世界從第一次世界大戰(zhàn)的創(chuàng)傷和毀滅性的西班牙大流感中走出來(lái),人們心中充滿了喜悅,而新技術(shù)的誕生則進(jìn)一步助漲了這種情緒。大規(guī)模生產(chǎn)、大規(guī)模銷售和大眾傳播技術(shù)在那一時(shí)期都得到了蓬勃發(fā)展。那是一個(gè)經(jīng)濟(jì)增長(zhǎng)、藝術(shù)繁榮的年代,是人們心中最為多彩的年代。如今,隨著各種管控措施逐漸放開(kāi),世界小心翼翼地嘗試重新打開(kāi)大門,所有那些因素又再一次呈現(xiàn)在了我們面前。

我天生是個(gè)樂(lè)觀主義者(也可能是后天培養(yǎng)的),而在涉及數(shù)據(jù)技術(shù)的力量時(shí),我更是如此。身處這樣一個(gè)時(shí)代,我們應(yīng)該為光明的未來(lái)做好充分規(guī)劃,就如同為應(yīng)對(duì)災(zāi)難做好準(zhǔn)備一樣。而數(shù)據(jù)則會(huì)證明這種規(guī)劃的價(jià)值。(財(cái)富中文網(wǎng))

道格·梅里特是Splunk公司的總裁兼首席執(zhí)行官。

譯者:梁宇

審校:夏林

新冠疫情讓我們意識(shí)到為應(yīng)對(duì)災(zāi)難做好準(zhǔn)備的重要性,我們不僅需要制定業(yè)務(wù)連續(xù)性計(jì)劃,也需要充分利用組織靈活性,迅速適應(yīng)不斷變化的環(huán)境,從而推動(dòng)個(gè)人和組織的發(fā)展,順利度過(guò)充滿不確定性的艱難時(shí)刻。

雖然新冠疫苗的研發(fā)速度創(chuàng)下歷史紀(jì)錄,我們?cè)谡雇】怠⒎€(wěn)定的2021年時(shí)也有了更多信心,但即便不考慮眼前的危機(jī)(雖然做好準(zhǔn)備絕對(duì)有好處),我們也必須投入更多精力,為未來(lái)涌現(xiàn)的各種機(jī)會(huì)做好準(zhǔn)備。

隨著疫情逐步得到控制,我的同事、客戶和許多其他商業(yè)領(lǐng)袖都認(rèn)為,當(dāng)下迫切需要進(jìn)行預(yù)先規(guī)劃,為全球經(jīng)濟(jì)全面重啟之后將會(huì)出現(xiàn)的前所未有的經(jīng)濟(jì)增長(zhǎng)做好準(zhǔn)備。

高盛集團(tuán)(Goldman Sachs)的經(jīng)濟(jì)學(xué)家預(yù)計(jì),美國(guó)2021年GDP增長(zhǎng)將達(dá)到8%,國(guó)際貨幣基金組織(IMF)則預(yù)計(jì)2021年全球經(jīng)濟(jì)將增長(zhǎng)6%——美國(guó)6.4%,印度更是高達(dá)12.5%。摩根大通(JPMorgan Chase)的首席執(zhí)行官杰米·戴蒙在2021年的致股東信中預(yù)測(cè),未來(lái)數(shù)年,經(jīng)濟(jì)將持續(xù)繁榮。

然而,這種長(zhǎng)期增長(zhǎng)離不開(kāi)“全面轉(zhuǎn)向線上”的深刻轉(zhuǎn)型。數(shù)字化增長(zhǎng)動(dòng)力強(qiáng)勁,但也可能產(chǎn)生各種問(wèn)題,企業(yè)需要為之做好準(zhǔn)備,規(guī)模問(wèn)題、由部署匆忙、架構(gòu)問(wèn)題和網(wǎng)絡(luò)不穩(wěn)定因素造成的網(wǎng)絡(luò)安全挑戰(zhàn)均需得到重視。換句話說(shuō),我們要同時(shí)做好兩手準(zhǔn)備,既要應(yīng)對(duì)危機(jī),又要把握機(jī)遇。

3,2,1,出發(fā)!

越來(lái)越多的人認(rèn)為,經(jīng)濟(jì)活動(dòng)的全面恢復(fù)或?qū)?lái)前所未有的繁榮,但能否把握機(jī)遇依然是有待回答的問(wèn)題。隨著經(jīng)濟(jì)景氣的延續(xù),企業(yè)將會(huì)面臨不同以往的增長(zhǎng)環(huán)境。

兩大因素尤為值得注意:

數(shù)字化互動(dòng)將在各種經(jīng)濟(jì)活動(dòng)中扮演更重要的角色,這一趨勢(shì)早已確立,新冠疫情則更進(jìn)一步加速了這一趨勢(shì)。

相較于疫情爆發(fā)前,許多原本在辦公室處理的工作(尤其是那種賦能數(shù)字經(jīng)濟(jì)的工作)預(yù)計(jì)將會(huì)在更大范圍內(nèi)延續(xù)在家辦公的狀態(tài),從而推動(dòng)分布式員工團(tuán)隊(duì)的發(fā)展。

從上述兩大因素也能夠看出數(shù)字商業(yè)世界的一些特點(diǎn)——運(yùn)轉(zhuǎn)速度之快超過(guò)以往,支持、保障安全的難度明顯增加。其賴以維系的內(nèi)部通信及IT服務(wù)大有不同,而且要求也更為嚴(yán)苛。IT服務(wù)的整體交付方式將呈現(xiàn)出不同面貌,也更為復(fù)雜。安全面更大、更廣、識(shí)別難度更大也更脆弱。所有企業(yè)都面臨著同樣的挑戰(zhàn),即在適應(yīng)新技術(shù)基礎(chǔ)設(shè)施、應(yīng)對(duì)安全挑戰(zhàn)的同時(shí),調(diào)整規(guī)模迎接即將到來(lái)的市場(chǎng)繁榮。

要想應(yīng)對(duì)這種挑戰(zhàn),我們需要?jiǎng)?chuàng)造出新的工具和流程,以迅速、安全且可擴(kuò)展的方式將數(shù)據(jù)轉(zhuǎn)化為決定性的行動(dòng)。

數(shù)據(jù)中蘊(yùn)藏的機(jī)遇

市場(chǎng)運(yùn)行得越快,我們?cè)陬A(yù)測(cè)和調(diào)整時(shí)對(duì)數(shù)據(jù)的依賴也就越強(qiáng)。可以說(shuō)每一次創(chuàng)新、每一個(gè)機(jī)遇背后都離不開(kāi)數(shù)據(jù)的支持。

吸引并留住客戶。數(shù)據(jù)是數(shù)字化渠道管控的依據(jù),在考慮如何擴(kuò)大規(guī)模、滿足迅速增長(zhǎng)的需求,如何定制用戶體驗(yàn)、實(shí)現(xiàn)價(jià)值最大化等問(wèn)題時(shí),數(shù)據(jù)都能夠發(fā)揮作用。

推動(dòng)創(chuàng)新,把握機(jī)遇、應(yīng)對(duì)新挑戰(zhàn)。數(shù)據(jù)是云端基礎(chǔ)設(shè)施的根基,可以助力組織快速運(yùn)轉(zhuǎn),取得傲人成績(jī)。

安全保障。在基礎(chǔ)設(shè)施復(fù)雜化、員工隊(duì)伍分散化的背景下,安全團(tuán)隊(duì)將承擔(dān)比以往更多的工作,查找和封堵安全漏洞更無(wú)異于海底撈針。而基于機(jī)器學(xué)習(xí)技術(shù)打造的自動(dòng)化工具將在識(shí)別網(wǎng)絡(luò)安全問(wèn)題時(shí)發(fā)揮舉足輕重的作用。

簡(jiǎn)言之,數(shù)據(jù)處理效率最高的組織將會(huì)脫穎而出。那些具備數(shù)字化基因或在數(shù)字化轉(zhuǎn)型方面先人一步的企業(yè)將在競(jìng)爭(zhēng)中占據(jù)顯著優(yōu)勢(shì)。它們更了解客戶,能夠借助算法快速做出反應(yīng),新產(chǎn)品測(cè)試和改進(jìn)工作通常會(huì)耗時(shí)數(shù)月,而現(xiàn)在只需要數(shù)小時(shí)就可以完成。任何面向未來(lái)的人都應(yīng)該掌握數(shù)據(jù)技術(shù)、了解自動(dòng)化和云服務(wù),這樣才能夠讓自己在逆境中走得穩(wěn),在順境中走得快。

共襄盛世

我認(rèn)為,后疫情時(shí)代的世界將會(huì)呈現(xiàn)出“情感爆炸”的景象。經(jīng)濟(jì)學(xué)家經(jīng)常談及對(duì)商品、服務(wù)、體驗(yàn)等需求的報(bào)復(fù)性增長(zhǎng),但在我看來(lái),這不僅僅是錢的問(wèn)題。在經(jīng)歷了2020年的危機(jī)之后,從疫情中走出來(lái)的民眾將迸發(fā)出巨大的需求,但驅(qū)動(dòng)這種需求的不是經(jīng)濟(jì)因素,而是那種解脫、感激和喜悅的情緒。

在咆哮的二十年代(Roaring Twenties,指20世紀(jì)20年代這一時(shí)期——譯注)出現(xiàn)之前,我們也曾經(jīng)經(jīng)歷過(guò)類似的艱困階段。隨著世界從第一次世界大戰(zhàn)的創(chuàng)傷和毀滅性的西班牙大流感中走出來(lái),人們心中充滿了喜悅,而新技術(shù)的誕生則進(jìn)一步助漲了這種情緒。大規(guī)模生產(chǎn)、大規(guī)模銷售和大眾傳播技術(shù)在那一時(shí)期都得到了蓬勃發(fā)展。那是一個(gè)經(jīng)濟(jì)增長(zhǎng)、藝術(shù)繁榮的年代,是人們心中最為多彩的年代。如今,隨著各種管控措施逐漸放開(kāi),世界小心翼翼地嘗試重新打開(kāi)大門,所有那些因素又再一次呈現(xiàn)在了我們面前。

我天生是個(gè)樂(lè)觀主義者(也可能是后天培養(yǎng)的),而在涉及數(shù)據(jù)技術(shù)的力量時(shí),我更是如此。身處這樣一個(gè)時(shí)代,我們應(yīng)該為光明的未來(lái)做好充分規(guī)劃,就如同為應(yīng)對(duì)災(zāi)難做好準(zhǔn)備一樣。而數(shù)據(jù)則會(huì)證明這種規(guī)劃的價(jià)值。(財(cái)富中文網(wǎng))

道格·梅里特是Splunk公司的總裁兼首席執(zhí)行官。

譯者:梁宇

審校:夏林

COVID-19 taught us the value of disaster preparedness—not only the necessity of business continuity plans, but the power of organizational nimbleness to decisively respond to fast-changing conditions and move individuals and organizations forward through uncertainty.

Even as the fastest vaccine rollout in history gives us hope for a healthier and more stable 2021, we must put renewed effort into preparing for the future. Not because of an immediate crisis, (though it definitely pays to be ready), but because of explosive opportunity.

As we come out of the pandemic, the urgency I’m hearing from colleagues, customers, and other business leaders is that we need to anticipate the unprecedented economic growth that will follow a full reopening of economies around the globe.

Economists at Goldman Sachs see the U.S. economy growing a stellar 8% in 2021, and the IMF pegs 2021 growth at 6% globally—6.4% in the United States, and a stunning 12.5% in India. JPMorgan Chase CEO Jamie Dimon’s 2021 shareholder letter predicts a multiyear boom.

However, this growth wave is tightly coupled with a profound and comprehensive move to “online everything.” Companies need to be ready for amazing digital growth, and its potential problems, from scaling issues to cybersecurity challenges presented by rushed deployments, architectural mistakes, and online instability. In other words, we need not only disaster preparedness but opportunity preparedness.

3, 2, 1, boom!

The growing consensus is that full resumption of economic activity could produce a boom unlike any that we’ve seen before. But can we handle it? As the good times roll, businesses will be in a unique position, facing circumstances unlike those of past upswings.

Two factors are particularly interesting:

Digital interactions will be a much greater part of all economic activity, an established trend that the pandemic accelerated.

Office-based businesses, especially those powering the digital economy, are expected to maintain work-from-home policies more expansive than before the pandemic, resulting in a distributed workforce.

Those two elements describe a world of digital business that is moving faster than ever, and that’s harder to support and secure than ever. Internal communications, and the IT services they rely upon, are different and far more critical. The overall delivery of IT services is different and more complicated. The security surface is larger, broader, harder to see, and more vulnerable. The challenge for every organization is to scale into the coming boom while simultaneously juggling the new technology infrastructure and security challenges.

The solution to the challenge lies in creating tools and processes that let you turn data into decisive action—quickly, securely, and scalably.

The opportunity in data

The faster the market moves, the more you rely on data to anticipate and adjust. At the core of every innovation and opportunity, data provides the why and the how.

Attracting and retaining customers? Data drives your digital channels, from how you scale to meet surges in demand to how you customize user experience to maximize value.

Innovating to seize opportunity or fend off new challenges? Data defines the cloud-based infrastructures that allow an organization to move fast and do amazing things.

And to secure it all? Complex infrastructures and a more distributed workforce mean that security teams will be busier than ever, looking for sharks in an ocean of data. Automated tools that leverage machine learning to identify attacks, disruptions, and anomalous activity within the network will be essential.

In short, organizations with the most effective data game will thrive. Companies that are digital-native or advanced in their digital transformation will have significant advantages. They know their customers more intimately, they react at algorithmic speed, they test and refine new offerings in hours not months. Anyone who’s preparing for the future should make sure they have the data technologies, the automation, and the cloud services in place to react not just to the negative but the breathtakingly positive.

A joyous roar

I believe that a post-COVID world will be marked by an explosion of emotion. Economists talk about the pent-up demand for goods, services, and experiences, but it’s about more than money to spend. After the challenges of 2020, the effect of being liberated from the burden of this pandemic will be driven not by the economics, but by relief, gratitude, and joy.

The Roaring Twenties followed a similar period of privation: With the world coming out of the trauma of World War I and the devastating Spanish flu pandemic, new technologies powered the celebratory mood. Mass production, mass marketing, and mass communication technologies all blossomed and were integral to a period of economic growth and artistic exuberance that is still legendary today. All of those factors are present now as we move from lockdown to tentative reopening and beyond.

I am an optimist by nature (or nurture), but especially where the power of data technologies is involved. Times like this remind me that it can take as much planning to truly prepare for a bright future as it does to mitigate a darker one. I think the data will prove that such planning is well worthwhile.

Doug Merritt is the president and CEO of Splunk.

財(cái)富中文網(wǎng)所刊載內(nèi)容之知識(shí)產(chǎn)權(quán)為財(cái)富媒體知識(shí)產(chǎn)權(quán)有限公司及/或相關(guān)權(quán)利人專屬所有或持有。未經(jīng)許可,禁止進(jìn)行轉(zhuǎn)載、摘編、復(fù)制及建立鏡像等任何使用。
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