新冠疫情引發(fā)了一場寵物領(lǐng)養(yǎng)熱潮,人們舍得在這些毛絨絨的吉祥物上花錢,從而導(dǎo)致寵物護理領(lǐng)域變得擁擠不堪,Petco這樣的零售商更難脫穎而出。
為此,這家寵物用品大型連鎖企業(yè)于10月6日宣布,將自己的品牌從“Petco動物用品公司”(Petco Animal Supplies)更名為“Petco健康保健公司”(Petco, The Health + Wellness Co),加大籌碼押注公司多年來的寵物保健理念可以幫助其抵御網(wǎng)絡(luò)銷售巨頭Chewy的飛速發(fā)展,同時牽制住PetSmart甚至沃爾瑪?shù)葌鹘y(tǒng)競爭對手。
Petco經(jīng)營著1500家商店,不過他們更愿意稱之為寵物護理中心。這家公司的品牌重塑措施還包括增設(shè)提供全方位服務(wù)的店內(nèi)獸醫(yī)診所,預(yù)計明年1月將從現(xiàn)在的100家增至140家,未來還會有更多。它剛剛還推出了一項每年228美元的獸醫(yī)服務(wù)會員計劃,看獸醫(yī)不限次數(shù),并為寵物狗提供修剪指甲的福利。
此外,為了提升專注動物身心健康的品牌形象,Petco表示將下架電擊項圈。這類產(chǎn)品的年銷售額為1000萬美元,僅占其一小部分銷售額,但引起不少爭議。
關(guān)鍵的是,這家年營收45億美元的公司默認其大部分產(chǎn)品,包括牽狗繩和糧食等都已經(jīng)商品化。有報道稱該公司正在考慮首次公開募股,而其增長將來自于新的業(yè)務(wù)領(lǐng)域,尤其是獸醫(yī)服務(wù)和更加健康的寵物用品。
“我們不再是那種幫顧客把一大袋狗糧放進購物車的公司,而是正在轉(zhuǎn)型為全方位的健康保健公司。”Petco的首席執(zhí)行官羅恩·庫格林在接受《財富》雜志采訪時表示。
考慮到Petco近些年來一直在打造重視健康的口碑,這場品牌重塑活動也在情理之中。2019年,Petco表示會停止銷售含有人工成分的食品,此舉導(dǎo)致其銷售額損失1億美元。CVS公司早在2014年也采取了相似措施,他們宣布停止銷售香煙并將公司名字改為CVS Health。
《財富》雜志今年5月的一篇專題曾經(jīng)報道過,Petco已經(jīng)將其新鮮食品的供應(yīng)范圍擴大到動物,在寵物食品價格普遍下降的情況下,這樣做更加有利可圖。Petco加大了人類食用級寵物食品的供應(yīng)量,此舉似乎利用了主人越來越愿意在寵物身上花錢的趨勢,力度已經(jīng)和花在人類身上差不多,業(yè)內(nèi)人士稱這股趨勢為寵物“人類化”。
從優(yōu)質(zhì)食品到服務(wù)再到藥物治療,關(guān)注健康的誘惑力其實不難理解。美國寵物用品協(xié)會(American Pet Products Associations)預(yù)計,本國消費者今年會在獸醫(yī)護理及相關(guān)產(chǎn)品方面花費302億美元,這與他們的食品支出相當(dāng),但增速更快。一個恰當(dāng)?shù)睦邮牵瑢櫸锼幤返闹С鲈?018年已經(jīng)達到9億美元,而一家名為Packaged Facts的研究公司去年11月(疫情之前)曾經(jīng)預(yù)測,人們在這方面的花費到2022年將增長33%。Chewy已經(jīng)在這個市場中采取行動,推出了線上藥店。
除此之外,庫格林還看到了市場上的“空白”,因為Chewy和亞馬遜都沒有實體空間來提供獸醫(yī)服務(wù)。另一方面,自1994年以來的數(shù)十年時間里,夙敵PetSmart在許多門店以班菲爾德寵物醫(yī)院(Banfield Pet Hospital)為名開設(shè)了多家診所并收取租金,但近年來它已經(jīng)將該業(yè)務(wù)的大部分股份出售給了瑪氏公司。不過與此同時,一些新興競爭對手也看到了獸醫(yī)服務(wù)的機遇:沃爾瑪計劃到2023年在1000家門店開設(shè)獸醫(yī)診所,而Tractor Supply公司也經(jīng)營著一些診所。
以業(yè)績增長應(yīng)對潛在的首次公開募股
Petco歸私募股權(quán)投資公司CVC Capital Partners和一家加拿大養(yǎng)老基金所有,這場活動正好趕上Petco苦盡甘來的關(guān)頭,公司在經(jīng)歷數(shù)年的困境后迎來了復(fù)興,可比銷售額連續(xù)七個季度增長。不過,這場復(fù)蘇也是不堪一擊的:Chewy公布報告稱其上個季度的銷售額增長了47%,而庫格林并不愿意透露Petco在疫情爆發(fā)之后是否依然贏得了市場份額,盡管其公司網(wǎng)絡(luò)銷售額激增。
另外,公司面臨的壓力也是與日俱增。據(jù)彭博社上個月報道,公司的私募股權(quán)所有者在收購公司四年后打算讓其上市。Petco拒絕對首次公開募股的猜測做出評論。
獸醫(yī)診所的推行也體現(xiàn)出Petco重新改造門店的決心。經(jīng)過歲月的洗刷,許多門面看起來與其說是商店,倒不如說是倉庫。公司已經(jīng)開啟一項持續(xù)多年的門店整修計劃,包括增設(shè)木制貨架與標(biāo)牌、給寵物狗盛放烘焙食品的Treatery牌托盤架和寵物狗洗滌站等,以及為美容和獸醫(yī)服務(wù)等擴展空間。改造后的Petco商店騰出大約40%的空間用于這些服務(wù),它們帶來了超過10%的銷售額,并且還在快速增長。
“沒有人能夠像我們這樣為顧客提供如此全面的服務(wù),從訓(xùn)練到食物、美容和獸醫(yī)護理,一應(yīng)俱全。”庫格林說道。他樂于把Petco的新式商店比做全食超市和CVS藥店的合體,但服務(wù)對象是動物。
他打賭這會讓Petco在疫情消退后繼續(xù)保持良好勢頭。美國銀行上個星期發(fā)布的一份調(diào)查顯示,今年3月疫情爆發(fā)后,有37%的美國人領(lǐng)養(yǎng)了寵物。(大約68%的美國家庭至少擁有一只寵物。)
隨著旅游開支減少和外出就餐機會增多,寵物行業(yè)可能在未來幾年繼續(xù)繁榮發(fā)展。
“錢都到哪里去了?都花在毛絨絨的寵物身上了。”庫格林說道。他的工作是要確保Petco賺到這些用于寵物護理的錢。(財富中文網(wǎng))
譯者:秦維奇
新冠疫情引發(fā)了一場寵物領(lǐng)養(yǎng)熱潮,人們舍得在這些毛絨絨的吉祥物上花錢,從而導(dǎo)致寵物護理領(lǐng)域變得擁擠不堪,Petco這樣的零售商更難脫穎而出。
為此,這家寵物用品大型連鎖企業(yè)于10月6日宣布,將自己的品牌從“Petco動物用品公司”(Petco Animal Supplies)更名為“Petco健康保健公司”(Petco, The Health + Wellness Co),加大籌碼押注公司多年來的寵物保健理念可以幫助其抵御網(wǎng)絡(luò)銷售巨頭Chewy的飛速發(fā)展,同時牽制住PetSmart甚至沃爾瑪?shù)葌鹘y(tǒng)競爭對手。
Petco經(jīng)營著1500家商店,不過他們更愿意稱之為寵物護理中心。這家公司的品牌重塑措施還包括增設(shè)提供全方位服務(wù)的店內(nèi)獸醫(yī)診所,預(yù)計明年1月將從現(xiàn)在的100家增至140家,未來還會有更多。它剛剛還推出了一項每年228美元的獸醫(yī)服務(wù)會員計劃,看獸醫(yī)不限次數(shù),并為寵物狗提供修剪指甲的福利。
此外,為了提升專注動物身心健康的品牌形象,Petco表示將下架電擊項圈。這類產(chǎn)品的年銷售額為1000萬美元,僅占其一小部分銷售額,但引起不少爭議。
關(guān)鍵的是,這家年營收45億美元的公司默認其大部分產(chǎn)品,包括牽狗繩和糧食等都已經(jīng)商品化。有報道稱該公司正在考慮首次公開募股,而其增長將來自于新的業(yè)務(wù)領(lǐng)域,尤其是獸醫(yī)服務(wù)和更加健康的寵物用品。
“我們不再是那種幫顧客把一大袋狗糧放進購物車的公司,而是正在轉(zhuǎn)型為全方位的健康保健公司。”Petco的首席執(zhí)行官羅恩·庫格林在接受《財富》雜志采訪時表示。
考慮到Petco近些年來一直在打造重視健康的口碑,這場品牌重塑活動也在情理之中。2019年,Petco表示會停止銷售含有人工成分的食品,此舉導(dǎo)致其銷售額損失1億美元。CVS公司早在2014年也采取了相似措施,他們宣布停止銷售香煙并將公司名字改為CVS Health。
《財富》雜志今年5月的一篇專題曾經(jīng)報道過,Petco已經(jīng)將其新鮮食品的供應(yīng)范圍擴大到動物,在寵物食品價格普遍下降的情況下,這樣做更加有利可圖。Petco加大了人類食用級寵物食品的供應(yīng)量,此舉似乎利用了主人越來越愿意在寵物身上花錢的趨勢,力度已經(jīng)和花在人類身上差不多,業(yè)內(nèi)人士稱這股趨勢為寵物“人類化”。
從優(yōu)質(zhì)食品到服務(wù)再到藥物治療,關(guān)注健康的誘惑力其實不難理解。美國寵物用品協(xié)會(American Pet Products Associations)預(yù)計,本國消費者今年會在獸醫(yī)護理及相關(guān)產(chǎn)品方面花費302億美元,這與他們的食品支出相當(dāng),但增速更快。一個恰當(dāng)?shù)睦邮牵瑢櫸锼幤返闹С鲈?018年已經(jīng)達到9億美元,而一家名為Packaged Facts的研究公司去年11月(疫情之前)曾經(jīng)預(yù)測,人們在這方面的花費到2022年將增長33%。Chewy已經(jīng)在這個市場中采取行動,推出了線上藥店。
除此之外,庫格林還看到了市場上的“空白”,因為Chewy和亞馬遜都沒有實體空間來提供獸醫(yī)服務(wù)。另一方面,自1994年以來的數(shù)十年時間里,夙敵PetSmart在許多門店以班菲爾德寵物醫(yī)院(Banfield Pet Hospital)為名開設(shè)了多家診所并收取租金,但近年來它已經(jīng)將該業(yè)務(wù)的大部分股份出售給了瑪氏公司。不過與此同時,一些新興競爭對手也看到了獸醫(yī)服務(wù)的機遇:沃爾瑪計劃到2023年在1000家門店開設(shè)獸醫(yī)診所,而Tractor Supply公司也經(jīng)營著一些診所。
以業(yè)績增長應(yīng)對潛在的首次公開募股
Petco歸私募股權(quán)投資公司CVC Capital Partners和一家加拿大養(yǎng)老基金所有,這場活動正好趕上Petco苦盡甘來的關(guān)頭,公司在經(jīng)歷數(shù)年的困境后迎來了復(fù)興,可比銷售額連續(xù)七個季度增長。不過,這場復(fù)蘇也是不堪一擊的:Chewy公布報告稱其上個季度的銷售額增長了47%,而庫格林并不愿意透露Petco在疫情爆發(fā)之后是否依然贏得了市場份額,盡管其公司網(wǎng)絡(luò)銷售額激增。
另外,公司面臨的壓力也是與日俱增。據(jù)彭博社上個月報道,公司的私募股權(quán)所有者在收購公司四年后打算讓其上市。Petco拒絕對首次公開募股的猜測做出評論。
獸醫(yī)診所的推行也體現(xiàn)出Petco重新改造門店的決心。經(jīng)過歲月的洗刷,許多門面看起來與其說是商店,倒不如說是倉庫。公司已經(jīng)開啟一項持續(xù)多年的門店整修計劃,包括增設(shè)木制貨架與標(biāo)牌、給寵物狗盛放烘焙食品的Treatery牌托盤架和寵物狗洗滌站等,以及為美容和獸醫(yī)服務(wù)等擴展空間。改造后的Petco商店騰出大約40%的空間用于這些服務(wù),它們帶來了超過10%的銷售額,并且還在快速增長。
“沒有人能夠像我們這樣為顧客提供如此全面的服務(wù),從訓(xùn)練到食物、美容和獸醫(yī)護理,一應(yīng)俱全。”庫格林說道。他樂于把Petco的新式商店比做全食超市和CVS藥店的合體,但服務(wù)對象是動物。
他打賭這會讓Petco在疫情消退后繼續(xù)保持良好勢頭。美國銀行上個星期發(fā)布的一份調(diào)查顯示,今年3月疫情爆發(fā)后,有37%的美國人領(lǐng)養(yǎng)了寵物。(大約68%的美國家庭至少擁有一只寵物。)
隨著旅游開支減少和外出就餐機會增多,寵物行業(yè)可能在未來幾年繼續(xù)繁榮發(fā)展。
“錢都到哪里去了?都花在毛絨絨的寵物身上了。”庫格林說道。他的工作是要確保Petco賺到這些用于寵物護理的錢。(財富中文網(wǎng))
譯者:秦維奇
The COVID-19 pandemic that has led to a surge in pet adoptions and spending on our furry mascots has also made the pet care field so crowded that it's even more difficult for retailers like Petco to stand out from the pack.
To that end, the big box pet products chain announced on October 6 it was rebranding itself as "Petco, The Health + Wellness Co" from "Petco Animal Supplies," doubling down on its years-long bet that a bigger healthcare push for pets would help it ward off online giant Chewy's meteoric growth and keep traditional rivals like PetSmart and even Walmart at bay.
As part of its rebranding, Petco, which operates some 1,500 stores, or pet care centers as it prefers they be called, also said it would expand its full-service in-store veterinarian clinics, taking the number from 100 to 140 locations by January, with many more to come. And it just launched a $228 a year vet service membership program that offers perks like unlimited vet visits and nail trims for dogs.
Moreover, to bolster its image as a store focused on animal well-being, Petco said it would stop selling shock collars, a category that, at $10 million a year, generates a small sliver of its sales but creates controversy.
The pivot is tacit acknowledgment by the $4.5 billion-a-year company that much of its offering, such as leashes and kibble, has become commoditized. So its growth—as it reportedly considers an initial public offering—will come from new areas of business, above all vet services and healthier pet products.
"We’re transitioning from being a company that asks, ‘Can I help you put that big bag of dog food into your cart?' into a full health and wellness company," Petco CEO Ron Coughlin tells Fortune.
This rebranding is a logical extension of the moves Petco has been making for a few years to underscore its health cred. In 2019, Petco said it would stop selling food with artificial ingredients, a move that cost it $100 million in sales and one akin to the CVS decision in 2014 to stop selling cigarettes and change its name to CVS Health.
And as detailed in a Fortune feature in May, Petco has vastly expanded its fresh food offering to animals, which is more profitable at a time of declining prices for most standard pet food. Petco has ramped up its human-grade pet food offering as it looks to capitalize on pet owners' growing propensity to spend on their pets as they would on a human in a trend industry insiders call the "humanization" of pets.
It's easy to understand the allure of this focus on health, from premium food to services to medication. The American Pet Products Associations expects U.S. consumers to spend $30.2 billion on vet care and products this year, comparable to what they spend on food, but growing faster as a category. Case in point: Packaged Facts, a research firm, estimated in November (pre-pandemic) that spending on pet medication, which reached $9 billion in 2018, would increase by 33% by 2022. And Chewy, for one, has made moves on that market with its online pharmacy.
What's more, Coughlin sees a "white space" in the market since neither Chewy nor Amazon have physical spaces to offer vet services. Meanwhile, archival PetSmart has hosted clinics under the Banfield Pet Hospital brand name in many of its stores for decades since 1994, and collects rent, but it has sold off much of its stake in that business to Mars in recent years. Yet at the same time, newer competitors see the opportunity in vet services too: Walmart is opening vet clinics at 1,000 stores by 2023, while Tractor Supply operates some clinics too.
Growth push ahead of potential IPO
The push comes at a time when Petco, owned by CVC Capital Partners and a Canadian pension fund, is enjoying a renaissance after several difficult years: Petco has enjoyed seven straight quarters of comparable sales growth. But that recovery is fragile: Chewy reported sales rose 47% last quarter, and Coughlin won't say whether Petco had continued to win market share after the pandemic started despite its own online surge.
What's more, the pressure is on to grow, as the company's private equity owners are reportedly mulling listing Petco on the stock market four years after buying it, according to a Bloomberg report last month. Petco declined to comment on the IPO speculation.
The vet clinic push is also of a piece with Petco's efforts to reinvent its stores, many of which had started to look like glorified warehouses over the years. The company has embarked on a multi-year program to remodel many of its stores with touches like wood shelf panels and signage, a Treatery stand for baked goods for dogs, a dog wash station, and generally more room for services like grooming and, of course, vet services. Some 40% of the space in many remodeled Petcos is devoted to services, which generate more than 10% of sales and continues to grow quickly.
"No one else serves customers in this holistic way, from training to food, grooming and vet care," says Coughlin. He likes to compare newer Petco stores to being a blend of Whole Foods and CVS, but for animals.
That, he is betting, will keep Petco in good stead well after the pandemic recedes. A Bank of America survey published last week found that 37% of Americans had adopted a pet since the pandemic started in March. (Some 68% of U.S. households have at least one pet.)
And with travel spending down and eating out more, the pet industry will likely continue to flourish for years.
"Where’s that money going? It’s going to taking better care of Fluffy," says Coughlin. And his job is to make sure that care takes place at Petco.