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銷售額環(huán)比暴增52倍,這家衛(wèi)生紙企業(yè)如何應(yīng)對(duì)需求激增

Rachel King
2020-06-01

一家衛(wèi)生紙品牌表示,其3月在亞馬遜的銷售額環(huán)比增長了5210%

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美國衛(wèi)生紙搶購成風(fēng),通常擺滿貨架的各種傳統(tǒng)品牌衛(wèi)生紙現(xiàn)在往往是蹤跡難覓,消費(fèi)者也只好選購其他替代產(chǎn)品。

如果有初創(chuàng)企業(yè)想要顛覆衛(wèi)生紙行業(yè),那么現(xiàn)在無疑正是最佳時(shí)機(jī)。

No.2是一個(gè)散發(fā)著濃郁Ins風(fēng)的竹漿衛(wèi)生紙品牌,該公司表示,其3月在亞馬遜的銷售額(與2月份相比)環(huán)比增長了5210%,而在其直接面向消費(fèi)者并且提供訂購服務(wù)的自家網(wǎng)站上,3月的銷售額相較2月增長了3239%。No.2位于洛杉磯,該公司的發(fā)言人說:“現(xiàn)在的情況很糟糕,但也出現(xiàn)了一些有意思的變化,比如那些原本不敢嘗試生態(tài)友好產(chǎn)品的消費(fèi)者現(xiàn)在轉(zhuǎn)而開始認(rèn)同此類產(chǎn)品。”

近期,《財(cái)富》雜志采訪了薩梅拉·法爾,詢問了疫情對(duì)其工作和未來看法的影響,并了解了她在面對(duì)疫情時(shí)如何管理自身情緒和財(cái)務(wù)狀況。

薩梅拉·法爾是竹漿衛(wèi)生紙品牌No.2的創(chuàng)始人。她告訴《財(cái)富》雜志:“我們希望(在疫情肆虐的時(shí)期)能有一線轉(zhuǎn)機(jī),讓消費(fèi)者轉(zhuǎn)而支持更具可持續(xù)性的衛(wèi)生紙品牌。”圖片來源:Courtesy of No.2

為簡明起見,以下采訪內(nèi)容有所刪改。

《財(cái)富》:簡單介紹下你自己的背景吧。一般而言,衛(wèi)生紙行業(yè)可能不太會(huì)是創(chuàng)業(yè)的首選,但這個(gè)行業(yè)顯然具備長期潛力。是什么促使你創(chuàng)立了No.2,又怎么形成了No.2如此獨(dú)特的風(fēng)格和美感?

法爾:我想你可以說我本質(zhì)上就是一個(gè)永遠(yuǎn)在追求改善用戶體驗(yàn)的企業(yè)家。在創(chuàng)辦這家衛(wèi)生紙企業(yè)之前,我還創(chuàng)立過一家高端連鎖美甲沙龍Bellacures,開了很多家門店。2017年時(shí),我把這家公司賣掉了。

離開Bellacures之后,我休息了一段時(shí)間。2018年,我開始尋找下一個(gè)自己想要改進(jìn)的項(xiàng)目和產(chǎn)品。當(dāng)時(shí)我有很多想法,也做了一些調(diào)研。后來,我發(fā)現(xiàn)衛(wèi)生紙行業(yè)真的是陳舊不堪,而且主要的衛(wèi)生紙品牌都只重視產(chǎn)品的柔軟度,對(duì)于其他一些重要因素,比如說可靠性、無添加劑、包裝不使用塑料等則是一種完全忽視的狀態(tài)。因?yàn)橹揽梢杂米约簩?duì)創(chuàng)意印刷的熱愛、對(duì)品牌建設(shè)的癡迷以及對(duì)優(yōu)質(zhì)產(chǎn)品的追求來賦予平凡的產(chǎn)品以新生,我當(dāng)時(shí)感到非常激動(dòng)。

簡單地說,在投身衛(wèi)生紙行業(yè)之后,我很快發(fā)現(xiàn)生產(chǎn)衛(wèi)生紙要消耗很多木材。全球的衛(wèi)生紙生產(chǎn)正在毀掉地球上的森林。隨著研究的不斷深入,相關(guān)數(shù)字和統(tǒng)計(jì)數(shù)據(jù)帶給我的沖擊也越來越大,我也越發(fā)被這樣一個(gè)事實(shí)所吸引:改變衛(wèi)生紙的材質(zhì)雖然不是什么大事,但卻能給環(huán)境保護(hù)帶來深遠(yuǎn)影響。也就是在這一時(shí)刻,我決心將No.2打造成為具有可持續(xù)性的解決方案。

現(xiàn)在,我的使命就是改變?nèi)藗儗?duì)衛(wèi)生紙的看法,包括衛(wèi)生紙的購買方式以及衛(wèi)生紙?jiān)谫|(zhì)量和可持續(xù)性方面能帶來怎樣的體驗(yàn)。

為了創(chuàng)辦這家公司,你都做了些什么?

我喜歡先做一個(gè)路線圖或者商業(yè)計(jì)劃,以此來指導(dǎo)自己制定一個(gè)龐雜的待辦事項(xiàng)清單,然后我會(huì)招攬人才,幫我一起把No.2從理想變?yōu)楝F(xiàn)實(shí)。

No.2是一個(gè)散發(fā)著濃郁Ins風(fēng)的竹漿衛(wèi)生紙品牌。圖片來源:Courtesy of No.2

你什么時(shí)候意識(shí)到新冠疫情可能會(huì)影響公司?對(duì)百貨商店出現(xiàn)的恐慌性購買和搶購(尤其是衛(wèi)生紙),你有什么看法?

我記得在疫情剛爆發(fā)時(shí)就聽說有人囤積衛(wèi)生紙、百貨商店被搶購一空的消息,當(dāng)時(shí)覺得有點(diǎn)匪夷所思。一開始我也沒有太當(dāng)回事,直到3月8日開始收到大量訂單。3月12日,訂單量暴漲,我意識(shí)到要和大家一起制定應(yīng)對(duì)計(jì)劃了。第二天,我發(fā)現(xiàn)公司的存貨很可能在當(dāng)周就會(huì)賣空。緊接著,3月14日,我們?cè)趤嗰R遜上的商品售罄, 3月19日我們自家網(wǎng)站上也無貨可賣了。

到現(xiàn)在,我們也沒有想明白為什么恐慌購物要搶衛(wèi)生紙。隨著商店貨架被搶購一空,人們也開始尋找替代產(chǎn)品,這種情況為消費(fèi)者教育提供了最好的契機(jī)。現(xiàn)在,除了傳統(tǒng)的木漿衛(wèi)生紙,許多人也知道了還有用再生紙和竹漿生產(chǎn)的衛(wèi)生紙。我們希望這件事能成為一個(gè)轉(zhuǎn)機(jī),讓人們轉(zhuǎn)而支持更具可持續(xù)性的衛(wèi)生紙品牌。

美國爆發(fā)疫情以來,需求端的情況如何?

與疫情爆發(fā)前的幾個(gè)月相比,我們網(wǎng)站的銷售額暴漲了3239%,亞馬遜銷售額的增長幅度更是達(dá)到了驚人的5210%。

當(dāng)訂單開始大量涌入時(shí),我們做的第一件事就是留夠庫存,以滿足訂購客戶的需求。和大多數(shù)同行相比,我們的庫存更為充足,現(xiàn)貨銷售的時(shí)間也更久,但最后還是賣光了,之后我們也開始接受預(yù)定。5月4日我們恢復(fù)了庫存,并于5月18日開始在亞馬遜補(bǔ)貨。我們已經(jīng)把產(chǎn)量提高到了正常時(shí)期的15倍之多。

考慮到我們還會(huì)在“社交疏離”的狀態(tài)下生活一段時(shí)間,未來幾個(gè)月(甚至幾年)可能都無法恢復(fù)至以前的購物狀態(tài),你覺得消費(fèi)者的購物習(xí)慣和偏好會(huì)發(fā)生變化么?

我覺得現(xiàn)在這種便捷的快遞服務(wù)還是很受人們歡迎的,尤其是在購置大件物品時(shí),不然你還得把這些東西從店里搬到車上,再從車上搬回家里。那么享受過快遞服務(wù)的人是不是都回不去以前那種購物狀態(tài)了呢?答案可能也不是。但我覺得現(xiàn)在畢竟很大程度上還是在疫情之中,直到疫情徹底結(jié)束之前我們都無法知道“新常態(tài)”會(huì)是怎樣一番景象。

新冠疫情對(duì)你個(gè)人有什么影響,你過得怎樣?

這件事可以算是我們經(jīng)歷過的最具歷史性的事件了。疫情讓我們的生活籠罩在黑暗和混亂之中,也改變了我們的生活方式。所有人都深受影響,只是方式可能各有不同。對(duì)我個(gè)人來說,從一開始,我就決定要堅(jiān)強(qiáng)面對(duì),在做好各項(xiàng)準(zhǔn)備的同時(shí)保持好奇心、創(chuàng)造力和對(duì)未來的希望。這也是我克服困難的秘訣所在。(財(cái)富中文網(wǎng))

譯者:Feb

美國衛(wèi)生紙搶購成風(fēng),通常擺滿貨架的各種傳統(tǒng)品牌衛(wèi)生紙現(xiàn)在往往是蹤跡難覓,消費(fèi)者也只好選購其他替代產(chǎn)品。

如果有初創(chuàng)企業(yè)想要顛覆衛(wèi)生紙行業(yè),那么現(xiàn)在無疑正是最佳時(shí)機(jī)。

No.2是一個(gè)散發(fā)著濃郁Ins風(fēng)的竹漿衛(wèi)生紙品牌,該公司表示,其3月在亞馬遜的銷售額(與2月份相比)環(huán)比增長了5210%,而在其直接面向消費(fèi)者并且提供訂購服務(wù)的自家網(wǎng)站上,3月的銷售額相較2月增長了3239%。No.2位于洛杉磯,該公司的發(fā)言人說:“現(xiàn)在的情況很糟糕,但也出現(xiàn)了一些有意思的變化,比如那些原本不敢嘗試生態(tài)友好產(chǎn)品的消費(fèi)者現(xiàn)在轉(zhuǎn)而開始認(rèn)同此類產(chǎn)品。”

近期,《財(cái)富》雜志采訪了薩梅拉·法爾,詢問了疫情對(duì)其工作和未來看法的影響,并了解了她在面對(duì)疫情時(shí)如何管理自身情緒和財(cái)務(wù)狀況。

為簡明起見,以下采訪內(nèi)容有所刪改。

《財(cái)富》:簡單介紹下你自己的背景吧。一般而言,衛(wèi)生紙行業(yè)可能不太會(huì)是創(chuàng)業(yè)的首選,但這個(gè)行業(yè)顯然具備長期潛力。是什么促使你創(chuàng)立了No.2,又怎么形成了No.2如此獨(dú)特的風(fēng)格和美感?

法爾:我想你可以說我本質(zhì)上就是一個(gè)永遠(yuǎn)在追求改善用戶體驗(yàn)的企業(yè)家。在創(chuàng)辦這家衛(wèi)生紙企業(yè)之前,我還創(chuàng)立過一家高端連鎖美甲沙龍Bellacures,開了很多家門店。2017年時(shí),我把這家公司賣掉了。

離開Bellacures之后,我休息了一段時(shí)間。2018年,我開始尋找下一個(gè)自己想要改進(jìn)的項(xiàng)目和產(chǎn)品。當(dāng)時(shí)我有很多想法,也做了一些調(diào)研。后來,我發(fā)現(xiàn)衛(wèi)生紙行業(yè)真的是陳舊不堪,而且主要的衛(wèi)生紙品牌都只重視產(chǎn)品的柔軟度,對(duì)于其他一些重要因素,比如說可靠性、無添加劑、包裝不使用塑料等則是一種完全忽視的狀態(tài)。因?yàn)橹揽梢杂米约簩?duì)創(chuàng)意印刷的熱愛、對(duì)品牌建設(shè)的癡迷以及對(duì)優(yōu)質(zhì)產(chǎn)品的追求來賦予平凡的產(chǎn)品以新生,我當(dāng)時(shí)感到非常激動(dòng)。

簡單地說,在投身衛(wèi)生紙行業(yè)之后,我很快發(fā)現(xiàn)生產(chǎn)衛(wèi)生紙要消耗很多木材。全球的衛(wèi)生紙生產(chǎn)正在毀掉地球上的森林。隨著研究的不斷深入,相關(guān)數(shù)字和統(tǒng)計(jì)數(shù)據(jù)帶給我的沖擊也越來越大,我也越發(fā)被這樣一個(gè)事實(shí)所吸引:改變衛(wèi)生紙的材質(zhì)雖然不是什么大事,但卻能給環(huán)境保護(hù)帶來深遠(yuǎn)影響。也就是在這一時(shí)刻,我決心將No.2打造成為具有可持續(xù)性的解決方案。

現(xiàn)在,我的使命就是改變?nèi)藗儗?duì)衛(wèi)生紙的看法,包括衛(wèi)生紙的購買方式以及衛(wèi)生紙?jiān)谫|(zhì)量和可持續(xù)性方面能帶來怎樣的體驗(yàn)。

為了創(chuàng)辦這家公司,你都做了些什么?

我喜歡先做一個(gè)路線圖或者商業(yè)計(jì)劃,以此來指導(dǎo)自己制定一個(gè)龐雜的待辦事項(xiàng)清單,然后我會(huì)招攬人才,幫我一起把No.2從理想變?yōu)楝F(xiàn)實(shí)。

No.2是一個(gè)散發(fā)著濃郁Ins風(fēng)的竹漿衛(wèi)生紙品牌。

你什么時(shí)候意識(shí)到新冠疫情可能會(huì)影響公司?對(duì)百貨商店出現(xiàn)的恐慌性購買和搶購(尤其是衛(wèi)生紙),你有什么看法?

我記得在疫情剛爆發(fā)時(shí)就聽說有人囤積衛(wèi)生紙、百貨商店被搶購一空的消息,當(dāng)時(shí)覺得有點(diǎn)匪夷所思。一開始我也沒有太當(dāng)回事,直到3月8日開始收到大量訂單。3月12日,訂單量暴漲,我意識(shí)到要和大家一起制定應(yīng)對(duì)計(jì)劃了。第二天,我發(fā)現(xiàn)公司的存貨很可能在當(dāng)周就會(huì)賣空。緊接著,3月14日,我們?cè)趤嗰R遜上的商品售罄, 3月19日我們自家網(wǎng)站上也無貨可賣了。

到現(xiàn)在,我們也沒有想明白為什么恐慌購物要搶衛(wèi)生紙。隨著商店貨架被搶購一空,人們也開始尋找替代產(chǎn)品,這種情況為消費(fèi)者教育提供了最好的契機(jī)。現(xiàn)在,除了傳統(tǒng)的木漿衛(wèi)生紙,許多人也知道了還有用再生紙和竹漿生產(chǎn)的衛(wèi)生紙。我們希望這件事能成為一個(gè)轉(zhuǎn)機(jī),讓人們轉(zhuǎn)而支持更具可持續(xù)性的衛(wèi)生紙品牌。

美國爆發(fā)疫情以來,需求端的情況如何?

與疫情爆發(fā)前的幾個(gè)月相比,我們網(wǎng)站的銷售額暴漲了3239%,亞馬遜銷售額的增長幅度更是達(dá)到了驚人的5210%。

當(dāng)訂單開始大量涌入時(shí),我們做的第一件事就是留夠庫存,以滿足訂購客戶的需求。和大多數(shù)同行相比,我們的庫存更為充足,現(xiàn)貨銷售的時(shí)間也更久,但最后還是賣光了,之后我們也開始接受預(yù)定。5月4日我們恢復(fù)了庫存,并于5月18日開始在亞馬遜補(bǔ)貨。我們已經(jīng)把產(chǎn)量提高到了正常時(shí)期的15倍之多。

考慮到我們還會(huì)在“社交疏離”的狀態(tài)下生活一段時(shí)間,未來幾個(gè)月(甚至幾年)可能都無法恢復(fù)至以前的購物狀態(tài),你覺得消費(fèi)者的購物習(xí)慣和偏好會(huì)發(fā)生變化么?

我覺得現(xiàn)在這種便捷的快遞服務(wù)還是很受人們歡迎的,尤其是在購置大件物品時(shí),不然你還得把這些東西從店里搬到車上,再從車上搬回家里。那么享受過快遞服務(wù)的人是不是都回不去以前那種購物狀態(tài)了呢?答案可能也不是。但我覺得現(xiàn)在畢竟很大程度上還是在疫情之中,直到疫情徹底結(jié)束之前我們都無法知道“新常態(tài)”會(huì)是怎樣一番景象。

新冠疫情對(duì)你個(gè)人有什么影響,你過得怎樣?

這件事可以算是我們經(jīng)歷過的最具歷史性的事件了。疫情讓我們的生活籠罩在黑暗和混亂之中,也改變了我們的生活方式。所有人都深受影響,只是方式可能各有不同。對(duì)我個(gè)人來說,從一開始,我就決定要堅(jiān)強(qiáng)面對(duì),在做好各項(xiàng)準(zhǔn)備的同時(shí)保持好奇心、創(chuàng)造力和對(duì)未來的希望。這也是我克服困難的秘訣所在。(財(cái)富中文網(wǎng))

譯者:Feb

As we all know, there has been a massive rush to get toilet paper in light of the outbreak of COVID-19. The shelves once lined back-to-back with traditional brands are consistently empty in some grocery stores, leaving consumers to turn to alternative options.

If there was ever a time for a startup looking to disrupt the toilet paper business, this would be it.

No.2, a bamboo toilet paper brand that looks tailor-made for Instagram, says it saw a 5,210% month-over-month surge in sales on Amazon for the month of March (compared with February 2020), and sales through the company’s own site—which provides direct-to-consumer and subscription services—rose 3,239% over the same stretch. “The situation is awful, but the interesting twist is that we are seeing consumers once afraid to take the plunge into this eco-friendly world becoming converts,” says a spokesperson for the Los Angeles–based brand.

Fortune spoke with founder Samira Far for a new series, The Coronavirus Economy, to ask about how the outbreak has affected her business and her thoughts on the future, and to get a sense of how she has been handling this news, both emotionally and financially.

The following interview has been lightly edited and condensed for clarity.

Fortune: Tell me a bit about your background. Toilet paper isn’t the most obvious choice for a starting a new business, but it certainly has long-term potential. What inspired the launch of No.2, especially its particular stylized aesthetic?

Far: I guess you could say I am an entrepreneur to my core with an insatiable need to look for experiential improvements. Prior to my toilet paper venture, I founded Bellacures, a high-end nail salon franchise with several locations. I sold the company in 2017.

I took a little break following the exit of Bellacures. In 2018, I was looking for my next project and product to improve on. I had a list of thoughts and theories floating around in my head and started to do some research. In my research I decided the toilet paper industry is not only dated and dusty, literally, but also major brands were only competing on softness factors—not other important points like reliability, additive-free options, plastic-free packaging, etc. I got really excited to bring a typically mundane product to life in a new way using my love for creative prints, obsession for good branding and quality products as inspiration.

After immersing myself in the world of toilet paper, I quickly learned, to put it simply, that toilet paper consumes a lot of trees. Global toilet paper production is devastating forests. The more I researched, the more the numbers and statistics shocked me, and I became fascinated by the fact that one small decision like what we wipe with can have such a huge environmental impact. It was at that moment I knew No.2 also had to also be a sustainable solution.

Now, I am on a mission to change the way people think about toilet paper—how you buy it, and what you can expect in terms of both quality and sustainability.

What did it take to launch the business?

I like to always start with a road map/business plan that I use to help guide a giant to-do list for myself, and then I gathered talented people around me to bring the vision for No.2 to life.

When did you realize the pandemic might affect your company? What did you make of all the panic buying and rush on grocery stores—especially for toilet paper?

In the very early days of this pandemic I remember hearing about people hoarding toilet paper and grocery stores being wiped and thinking it was bizarre. I didn’t think much of it until we started getting an influx of orders around March 8. By March 12, I saw a huge spike and knew we had to start getting a plan together. The next day I realized it was likely we could sell out that week. We sold out on Amazon on March 14 and on our site on the 19th.

We still don’t know why the panic buying included hoarding toilet paper. Yet, with shelves in stores being empty, people went looking for alternative options, and this situation became a great educator. Many have become aware of other options for toilet paper: tree-made versus recycled paper versus bamboo. Our hope is that there is a silver lining: a shift to more sustainable toilet paper brands.

What has demand been like in the weeks since the pandemic took hold in the United States?

Our website sales skyrocketed 3,239% and Amazon sales soared to 5,210% compared with previous months.

When we started seeing a flood of new orders come in, the first thing we did was make sure we put aside enough inventory to service our existing subscription customers. We had enough inventory to stay in stock longer than most, but eventually sold out and started taking preorders. We were back in stock on May 4 and restocked on Amazon on May 18. We went into production at 15 times the volume we normally produce.

Given that we’re going to be living a socially distanced life for some time, and that how we shop at grocery stores will remain altered for months (or possibly years) to come, do you expect consumer purchasing habits and preferences to shift?

I think people enjoy the ease of a delivery service, especially for bulk items that you have to carry from the store to the car and from the car to the house. Will 100% of the people getting deliveries stick to deliveries? Probably not. Yet, I think we’re still very much in this pandemic, and we don’t know what the new normal will be until we’re on the other side.

On a personal note, how have you been faring amid all this?

This is a huge historical event we’re living through. It’s dark, chaotic, and life-changing. I do not know a single person unaffected by this situation, everyone in their own unique ways. I made a decision in the beginning to stay focused on being strong and prepared while remaining curious, creative, and hopeful. It has helped me get through the hurdles.

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