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領(lǐng)導(dǎo)力內(nèi)部網(wǎng)絡(luò)是一個(gè)在線社區(qū)，商界最具思想和影響力的人物會(huì)在這里及時(shí)回答關(guān)于職業(yè)生涯和領(lǐng)導(dǎo)力的問(wèn)題。今天的問(wèn)題是：如何在犯下大錯(cuò)后恢復(fù)狀態(tài)？回答者是Vacasa公司的創(chuàng)始人和首席執(zhí)行官埃里克·布萊恩。

作為一家發(fā)展迅速的假期房屋租賃公司的創(chuàng)始人和首席執(zhí)行官，我犯過(guò)許多錯(cuò)誤——這是好事。我堅(jiān)信，如果你不犯錯(cuò)誤，就無(wú)法創(chuàng)新或顛覆，盡管在損失剛出現(xiàn)時(shí)就把目光放得長(zhǎng)遠(yuǎn)并不總是那么簡(jiǎn)單。

當(dāng)事情沒(méi)有按照計(jì)劃發(fā)展時(shí)，如果你能夠積極有效地做出反應(yīng)，就可能扭轉(zhuǎn)局勢(shì)。以下是我的一些建議：

承認(rèn)錯(cuò)誤

為你的錯(cuò)誤負(fù)責(zé)，盡一切努力來(lái)改正它。直接一點(diǎn)：“我在XYZ上做錯(cuò)了。我得到了怎樣的教訓(xùn)，將如何努力來(lái)彌補(bǔ)錯(cuò)誤，避免它再次發(fā)生?！辈灰噲D推卸責(zé)任，承認(rèn)錯(cuò)誤更容易得到同事的尊重。

犯錯(cuò)的好處之一——雖然它似乎不像是好處——就是讓你有機(jī)會(huì)按下暫停鍵，重新評(píng)估形勢(shì)。在我們的公司里，如果我們忘記了清潔租房，就會(huì)借此機(jī)會(huì)重新評(píng)估我們家政系統(tǒng)應(yīng)用，迅速做出改進(jìn)。

吸取教訓(xùn)

一旦搞清哪里出問(wèn)題了，就要問(wèn)自己如何阻止錯(cuò)誤再次發(fā)生——或者至少降低錯(cuò)誤的發(fā)生概率。調(diào)整流程能夠幫你避免在未來(lái)犯下類似的錯(cuò)誤，無(wú)論是建立重復(fù)日程表，避免截止日期太趕，還是定期檢查直接匯報(bào)，確保員工的目標(biāo)能夠得到評(píng)估。

犯錯(cuò)是成長(zhǎng)過(guò)程中自然會(huì)發(fā)生的事情，不過(guò)要確保你的錯(cuò)誤能夠讓你得到教訓(xùn)，帶來(lái)有意義的變化，這一點(diǎn)很重要。在我們公司Vacasa的創(chuàng)立初期，會(huì)招聘能干積極的員工，并且認(rèn)為他們可以成長(zhǎng)并勝任自己的角色。我們跳過(guò)了深入培訓(xùn)的過(guò)程，相信我們這些才華橫溢的員工會(huì)自行解決問(wèn)題。有時(shí)候，我們這種樂(lè)觀的態(tài)度會(huì)得到回報(bào)，另一些時(shí)候，團(tuán)隊(duì)成員則無(wú)法有效地處理我們的商業(yè)需求。

如今，我們對(duì)于尋求的核心競(jìng)爭(zhēng)力有了更好的理解，設(shè)立了健全的培訓(xùn)項(xiàng)目來(lái)幫助員工取得成功。招聘優(yōu)秀的人才，讓他們放手發(fā)揮，在早期是一種可以接受的策略。不過(guò)這種方式無(wú)法有效地大規(guī)模應(yīng)用。因?yàn)槲覀兊陌l(fā)展十分迅速，所以學(xué)會(huì)了在培訓(xùn)項(xiàng)目上進(jìn)行更多的投資，從而讓員工們能夠?yàn)榭蛻籼峁└嗨麄兤诖膶I(yè)化服務(wù)。

在業(yè)內(nèi)積累了七年多的經(jīng)驗(yàn)，我們發(fā)現(xiàn)自己收到的建議往往與過(guò)去嘗試和失敗的想法密切相關(guān)。通過(guò)回憶那些做得好與不好的地方，我們避免了每隔幾年的重復(fù)勞動(dòng)。

速度至上

TripAdvisor的創(chuàng)始人史蒂夫·考費(fèi)爾告訴我“速度至上”，我和我的團(tuán)隊(duì)把它謹(jǐn)記于心。你需要冒些風(fēng)險(xiǎn)，迅速行動(dòng)來(lái)建立成功的公司，有時(shí)候你會(huì)犯錯(cuò)。多年來(lái)，我們有許多次商業(yè)擴(kuò)張?jiān)庥隽藦?fù)雜的局勢(shì)，浪費(fèi)了很多時(shí)間。但我們知道，過(guò)多困擾于那些艱難的經(jīng)歷沒(méi)有什么好處。挫折不會(huì)阻擋我們迅速發(fā)展的步伐，我們會(huì)從中學(xué)習(xí)，并且繼續(xù)前進(jìn)。

如果你深陷于錯(cuò)誤之中而不自拔，就會(huì)在嘗試新方案時(shí)裹足不前。托馬斯·愛迪生曾經(jīng)說(shuō)過(guò)：“我得到了許多結(jié)果。我知道有幾千種材料不合適?！比魏纹髽I(yè)或個(gè)人都要有這種精神，在犯錯(cuò)之后恢復(fù)活力。（財(cái)富中文網(wǎng)）

譯者：嚴(yán)匡正

The Leadership Insiders network is an online community where the most thoughtful and influential people in business contribute answers to timely questions about careers and leadership. Today’s answer to the question, “How can you bounce back after making a major mistake?” is written by Eric Breon, founder and CEO of Vacasa.

As the founder and CEO of a fast-growing vacation rental company, I’ve made plenty of mistakes—and that’s a good thing. I strongly believe that you can’t innovate and disrupt without making missteps, though it’s not always easy to take that long view when the damage is fresh.

If you react positively and productively when things don’t go as planned, you’ll be able to turn things around. Here’s my advice on how to do so:

Own it

Take responsibility for your mistake and do everything you can to rectify it. Be direct: “I was wrong about XYZ. Here’s what I’ve learned and what I’m doing to fix things and keep it from happening again.” Don’t be tempted to shirk responsibility; your colleagues will respect you more if you own your mistake.

One of the benefits of a mistake—even if it doesn’t feel like a benefit—is that it gives you a chance to press pause and reevaluate. In our case, if we miss a cleaning for one of our rentals, we take that as an opportunity to reevaluate our app-powered housekeeping system and make swift improvements.

Learn your lesson

Once you understand what went wrong, ask yourself how to prevent your mistakes from happening again—or at least make them less likely. Put processes in place that will help you avoid making the same error in the future, whether that’s creating a recurring calendar event so that a deadline doesn’t sneak up on you or checking in with your direct reports at regular intervals to ensure employee targets are being evaluated.

Making mistakes is a natural side effect of growth, but it’s important to ensure that your mistakes teach you something and ultimately lead to meaningful change. In our early days, Vacasa hired competent, motivated people and assumed they would grow into their roles. We skipped in-depth training, confident that our talented recruits would figure things out on the fly. Sometimes we were rewarded for our optimism, but other times we ended up with team members who were unable to execute effectively on our business needs.

Now we better understand what core competencies we’re looking for, and have robust training programs in place to help our staff succeed. Hiring good people and turning them loose was an acceptable strategy early on, but this approach doesn’t scale effectively. Since we’ve grown so rapidly, we’ve learned to invest more in training programs that allow our employees to deliver the specialized services our customers expect.

Having been in business for more than seven years, suggestions are often raised that closely resemble ideas that we’ve tried and have failed in the past. Remembering what we’ve done well and not so well keeps us from having to reinvent the wheel every few years.

Speed wins

TripAdvisor founder Steve Kaufer taught me that “speed wins,” a concept that my team and I take to heart. You have to take some risks to move quickly and build a winning business, and sometimes you’ll make mistakes. Many of our business expansions over the years have been complicated and time-consuming. Yet we know that dwelling too much on those difficult experiences wouldn’t do any good. We haven’t allowed setbacks to hamper our rapid growth; rather, we’ve learned from them and continued to move forward.

If you allow your mistakes to bog you down, you’ll restrict your ability to continue experimenting with new solutions. As Thomas Edison once declared, “I have gotten lots of results! I know several thousand things that won’t work.” This outlook is essential to any company—or individual—dedicated to bouncing back after a mistake.