????邁克爾?奧萊利

????愛爾蘭瑞安航空公司（Ryanair）CEO邁克爾?奧萊利表示，不帶打印登機牌來到機場的乘客“愚蠢之極”。2012年，一位乘客因為被迫花了236英鎊，在機場打印家人的登機牌，而在Facebook上大發牢騷。之后，奧萊利就發表了上述言論予以回應。奧萊利表示，如果有誰不喜歡航空公司的打印政策，盡可以“走開”。今年早些時候，股東提出，惡劣的客戶服務影響了公司的銷量。奧萊利承認，公司“應該盡力清除一些沒有必要、但卻惹惱了顧客的東西。”????????

????Michael O'Leary

????Michael O'Leary, CEO of Irish airline Ryanair, said that customers who showed up at an airport without printing boarding passes were "stupid." O'Leary made the comments in September 2012 following a Facebook rant by a passenger who was forced to pay ￡236 in fees to print her family's boarding passes at the airport. O'Leary said that anyone who didn't like the airline's printing policy could "bugger off." When shareholders suggested earlier this year that poor customer service was hurting sales, O'Leary admitted that the company "should try to eliminate things that unnecessarily piss people off."??????