????為任何一個崗位招聘一名表現平平的人都不是明智的做法。CEO往往會投入更多精力招聘合適的CFO或銷售團隊負責人，卻很少關心如何找到最出色的前臺，這是錯誤的做法。如果公司接電話的人沒有準確記錄客戶的電話號碼，或者沒有用心對待客戶，解決問題，就會讓團隊其他人員精疲力竭。任何一家快速成長的公司都承受不起這樣的損失。（財富中文網）

????本文作者是經理人教育機構Gazellas公司首席執行官。

????譯者：劉進龍/汪皓??

????It's foolish to hire a mediocre performer for any position in your company. CEOs tend to put more effort into hiring the right CFO or sales leader than finding the best receptionist, but that's a mistake. If the person who answers your phones doesn't take down customers' numbers accurately or fails to treat them with care, dealing with the problems will drain the energy of the rest of your team. No fast-growing company can afford that.

????Verne Harnish is the CEO of Gazelles Inc., an executive education firm.