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超級品牌速成秘訣

超級品牌速成秘訣

Geoff Colvin 2012年08月29日
當今時代,生存的秘訣是什么?美國電話電報公司市場營銷總監認為,秘訣就是根據客戶的需求迅速做出改變。

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????你在AT&T度過了自己的職業生涯。對于希望進入營銷行業的年輕人,你會建議他們堅持像你一樣的職業道路嗎?

????當然。公司在不斷變化和發展,公司董事長(蘭德爾?史蒂芬森)說過,只要錯過了一個技術周期,你便出局了。技術變革的速度非常驚人,我剛到公司時,公司銷售的產品與現在的產品截然不同。對消費者的專注和對消費者需求的重視才是讓一切得以實現的關鍵。或許只有兩樣東西能讓你調轉車頭,說:“天哪,我必須得回家去拿。”一樣是智能手機,另外一樣是錢包,而我們正在努力用移動支付技術淘汰錢包。從營銷的角度來說,這是最好不過的切入點了。

????譯者:劉進龍/汪皓

????You've spent your career with AT&T. Is that the career path you'd recommend to a young person today who wants a career in marketing?

????Yes. The company has changed and grown, and our chairman [Randall Stephenson] says that if you miss one technology cycle, you're out. The pace of change has been amazing, and what we sold to customers when I first started is very different from what we're selling today. That focus on the customers and where they're headed is what keeps everything exciting. There are probably two things that you'll turn your car around for and say, "Oh, my gosh, I've got to go home and get that." They're your smartphone and your wallet, and we're working to eliminate the wallet with mobile payments. From a marketing perspective, it doesn't get any better than that.

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