公司也要成為社交達(dá)人
????不論在世界的哪個(gè)角落,我們購買的品牌服裝背后都有一家鮮為人知的公司——利豐公司(Li & Fung)。這家總部位于中國的企業(yè)擁有一個(gè)全球性的服裝工業(yè)供應(yīng)鏈網(wǎng)絡(luò),其中包括10,000多家商業(yè)合作伙伴。 ????利豐之所以讓人印象深刻,不僅僅是因?yàn)樗囊?guī)模和多樣化。如果有人問起利豐的合作伙伴,為什么要加入利豐的網(wǎng)絡(luò),他們給出的首要原因是,與單打獨(dú)斗或加入其他網(wǎng)絡(luò)相比,加入這個(gè)網(wǎng)絡(luò),他們可以學(xué)得更快。利豐非常清楚,在一個(gè)競(jìng)爭(zhēng)異常激烈的行業(yè),幫助業(yè)務(wù)合作伙伴不斷提高,對(duì)于保持持續(xù)的優(yōu)勢(shì)至關(guān)重要。 ????二十世紀(jì)七十年代,馮國經(jīng)與馮國綸兩兄弟接管了這家家族企業(yè),從那時(shí)起,他們便開始著手進(jìn)行公司的轉(zhuǎn)型,使其成為一個(gè)老練的組織者,管理著一個(gè)覆蓋全球的、龐大的供應(yīng)鏈網(wǎng)絡(luò)。在這個(gè)增長(zhǎng)緩慢的傳統(tǒng)行業(yè),利豐一直保持兩位數(shù)的增長(zhǎng)速度。 ????利豐從服裝廠挖掘管理人才,組成公司的管理核心,這是它成功轉(zhuǎn)型的根本原因。利豐的管理人員只需花15分鐘在制造商的工廠里走上一圈,就可以摸清它的生產(chǎn)能力,即使工廠經(jīng)理說的是另一套。 ????通過這一用人舉措,同時(shí),基于兩方面的關(guān)鍵因素,利豐獲得了潛在合作伙伴的信任,并與他們共同確立了學(xué)習(xí)流程。首先,利豐的潛在合作伙伴意識(shí)到,坐在談判桌對(duì)面的人對(duì)己方的運(yùn)營狀況知根知底,沒法做手腳,必須本著誠信的原則進(jìn)行合作。其次,潛在合作伙伴也開始看到,對(duì)方在服裝制造行業(yè)見多識(shí)廣,己方有機(jī)會(huì)從對(duì)方身上學(xué)到東西 ,或許還可以根據(jù)對(duì)方提供的見解,改善自己的運(yùn)營。 ????利豐公司的商業(yè)合作伙伴網(wǎng)絡(luò)代表了一種理想的動(dòng)態(tài)商業(yè)生態(tài)系統(tǒng),即不同市場(chǎng)參與者組織在一起,互相協(xié)助,共同完善。這種生態(tài)系統(tǒng)可以充分利用多家公司的資源和能力,支持組織者以及其他參與者的商業(yè)計(jì)劃。這種生態(tài)系統(tǒng)的組織者不是以僵化的眼光看待公司的資源,而是致力于幫助體系參與者加快學(xué)習(xí)的速度,穩(wěn)步提升公司的業(yè)績(jī),使現(xiàn)有的資源實(shí)現(xiàn)增值。 ????許多公司高管都非常清楚,通過與其他公司合作可以達(dá)到事半功倍的效果。但是商業(yè)合作伙伴通常只能通過律師和公司的業(yè)務(wù)發(fā)展類型來了解公司,對(duì)公司的運(yùn)營情況卻知之甚少。原因在于,我們通常以靜止地眼光看待合作伙伴能為我們提供的資源。這樣,問題就迅速變成了如何切分現(xiàn)有的“蛋糕”,因此需要談判高手來確保我們獲得盡可能多的利益。 靜態(tài) vs. 動(dòng)態(tài)商業(yè)生態(tài)系統(tǒng) ????作為最常見的商業(yè)合作類型,靜態(tài)生態(tài)系統(tǒng)存在先天的缺陷,即無法充分挖掘參與者的潛力。公司高管建立這種系統(tǒng)是因?yàn)樗麄円庾R(shí)到與第三方合作的價(jià)值,這一點(diǎn)是值得肯定的;但同時(shí),靜態(tài)的生態(tài)系統(tǒng)認(rèn)定建立合作關(guān)系的潛在利益是有限的——這種利益固定不變,唯一的任務(wù)就是找出利益所在、占有利益。當(dāng)然,要使這種有限的生態(tài)系統(tǒng)有效運(yùn)行,所有參與者必須有利可圖,比如可以獲得互補(bǔ)產(chǎn)品或服務(wù),或者有價(jià)值的信息等。 ????靜態(tài)生態(tài)系統(tǒng)通常采用中心輻射型組織結(jié)構(gòu),在這種結(jié)構(gòu)中,參與者與組織者保持雙向溝通,但與同一系統(tǒng)的其他參與者卻很少有聯(lián)系。組織者也不會(huì)投入時(shí)間和精力來培養(yǎng)參與者的能力。結(jié)果,在這種生態(tài)系統(tǒng)中,個(gè)體參與者的學(xué)習(xí)主要是通過事后的思考孤立進(jìn)行的。 ????即使最受歡迎的大眾外包方法也是一種靜態(tài)生態(tài)系統(tǒng)。組織者從中獲得的利益遠(yuǎn)遠(yuǎn)高于參與者。例如,網(wǎng)飛公司(Netflix)希望通過大獎(jiǎng)賽的形式獲得更有效的客戶推薦運(yùn)算法則,而截至目前,主要的受益人是網(wǎng)飛公司自身。 ????在動(dòng)態(tài)生態(tài)系統(tǒng)里,更多的合作伙伴之間可以交換信息,相互學(xué)習(xí)。因此,可以為市場(chǎng)提供的總價(jià)值將以更快的速度增加,進(jìn)而創(chuàng)造更大的經(jīng)濟(jì)“蛋糕”,供所有參與者共同分享。在這種系統(tǒng)中,每個(gè)參與者很少因?yàn)槔娣峙浒l(fā)生爭(zhēng)執(zhí)。參與者之間彼此學(xué)到的越多,相互的信任度便會(huì)越高,進(jìn)而形成一個(gè)良性循環(huán)。 ????靜態(tài)系統(tǒng)傾向于培養(yǎng)“零和”世界觀——即一方有所得,另一方必然有所失。這種世界觀不鼓勵(lì)彼此的信任,會(huì)破壞長(zhǎng)久合作的基礎(chǔ)。 如何建立動(dòng)態(tài)商業(yè)生態(tài)系統(tǒng) ????公司可以從傳統(tǒng)的靜態(tài)生態(tài)系統(tǒng)出發(fā),逐步建立信任,創(chuàng)造相互學(xué)習(xí)的機(jī)會(huì)。100多年前,利豐在創(chuàng)立之初扮演的便是一個(gè)傳統(tǒng)的“月老”角色——將西方服裝設(shè)計(jì)師介紹給中國的制造商,從中收取傭金,而合作的方式則由雙方自行確定。 ????或許在最開始可以采取這樣的溫和措施:將雙方的業(yè)務(wù)主管人員介紹給彼此,推動(dòng)雙方制定出績(jī)效改良方案(而不僅僅是降低成本),由雙方共同執(zhí)行。 ????如果企業(yè)想要發(fā)展自己的商業(yè)生態(tài)系統(tǒng),應(yīng)該把自己當(dāng)作派對(duì)的主人。如果第一批到場(chǎng)的客人聰明迷人,那么,很容易就能吸引到其他人參與其中。當(dāng)然,不能停留在這個(gè)階段,而應(yīng)該把客人介紹給彼此認(rèn)識(shí),使他們可以相互學(xué)習(xí),同時(shí)提出有趣的問題來作為談?wù)摰脑掝}。動(dòng)態(tài)生態(tài)系統(tǒng)正如這種派對(duì)——它們要求公司付出更多的努力,但回報(bào)也同樣驚人。 ???? |
????Behind many of the labels on clothing we buy in stores throughout the world, there is a company few know about -- Li & Fung. This company, based in China, runs a global supply network for the apparel industry that includes more than 10,000 business partners. ????It is not just the scale and diversity of this network that is impressive. If you ask Li & Fung's business partners why they are part of this network, the top reason they offer is that they learn faster as part of this network than they ever could on their own or as part of any other network. Li & Fung understands that helping their business partners improve is a key to building a sustainable advantage in an extremely competitive industry. ????Two brothers -- Victor and William Fung took over the family business in the mid-1970s and began to transform it into a sophisticated organizer of a vast, global network of companies. Li & Fung has enjoyed a sustained history of double-digit growth in a traditionally low growth business. ????The company's transformation largely stems from its decision to hire a cadre of former managers of apparel manufacturing plants. These folks could do a 15-minute walk-through of a manufacturer and tell you exactly what the plant could do, even if the manager was claiming otherwise. ????With this move, Li & Fung built trust and launched the learning process with its potential partners for two critical reasons. The prospective Li & Fung partner realized that the person sitting on the other side of the table had a deep understanding of its operations, so they couldn't pull a fast one on them and they needed to play it straight. The prospective partner also began to see that there was an opportunity to learn from someone who had seen a lot of different manufacturing operations and could probably provide interesting insight on how to up their own operations game. ????Li & Fung's network of business partners represents an ideal example of a dynamic business ecosystem, a gathering of companies where different players help each other get better faster by working together. These ecosystems take advantage of the strengths and capabilities of many companies to support the business initiatives of their organizers and other participants. Rather than treating the resources of these companies as fixed, the organizers of these ecosystems are dedicated to finding ways to help participants learn faster so that they can steadily improve their performance and increase the value of their resources. ????While many executives understand that they can do more with less by connecting with other companies, our business partners often only see us through the lawyers and business development types that may know very little about the operational aspects of the businesses they are dealing with. That's because we generally take a static view of the resources available from our partners. With a static view, the issue quickly becomes who gets what share of the existing pie, hence the need for skilled negotiators to make sure we get as much as we can. Static vs. dynamic business ecosystems ????Static ecosystems are the most common type of business collaboration, but they often do not take full advantage of the participant's potential. Executives establish these ecosystems when they realize the value of connecting with third parties. That's fine, but it assumes that the potential benefits of setting up a relationship are finite -- they are what they are and the only task is to find them and take advantage of them. Of course, for even these limited ecosystems to work, all participants must find some value in participating, such as access to complementary products or services, or valuable information. ????Static ecosystems are typically organized in a hub and spoke fashion, where participants maintain two-way communication with the organizer but have little contact with other participants in the same community. The organizer invests little time and effort in developing the capabilities of participants. As a result, any learning in such an ecosystem is largely an after-thought, driven by individual participants working in isolation. ????Even the popular method of crowdsourcing operates as a static ecosystem. It benefits the organizer much more than the contributors. Netflix (NFLX) was, by far, the main beneficiary of its contest to gain a better recommendation algorithm for customers, for example. ????With dynamic ecosystems, however, as more partners exchange information and learn from each other, the total value that can be delivered to the market grows at a much more rapid rate, creating a rapidly expanding economic pie that can be distributed among participants. In that kind of world, there are far fewer battles over who gets what split of the pie. The more participants learn from each other, the more they trust each other, spawning a virtuous circle. ????Static ecosystems tend to foster a "zero-sum" view of the world -- if you win, I will have to lose. This view doesn't encourage trust and undermines any efforts to keep the collaboration alive. How to build a dynamic business ecosystem ????You can start with a conventional static ecosystem and take incremental steps to build trust and learning opportunities. Li & Fung started over 100 years ago as a conventional matchmaker ecosystem -- Li &Fung would introduce one Western apparel designer to one Chinese manufacturer, take a commission and leave it to the two parties to find ways to collaborate. ????Perhaps a first, modest step would be to introduce operating line managers from both sides to each other and urge them to come up performance improvement initiatives (not just cost reductions) that they could pursue together. ????As you look to develop your own business ecosystems, think of yourself as the host of an exciting party. The initial guests, if they are smart and engaging, will make it easier to attract others. But don't stop there -- introduce guests to each other who might be able to learn from each other and pose an interesting question to get the conversation started. Dynamic ecosystems are like those kinds of parties -- they require a lot more work but the rewards can be quite phenomenal. |
-
熱讀文章
-
熱門視頻