花旗集團(tuán)首席執(zhí)行官簡(jiǎn)·弗雷澤堅(jiān)定地表示,改變的時(shí)刻已到,還呼吁員工開(kāi)始朝同一個(gè)方向努力,否則就離開(kāi)。
在此之前,2021年接任花旗掌門(mén)的弗雷澤宣布了一系列變革,目標(biāo)是縮小業(yè)務(wù)方面與競(jìng)爭(zhēng)對(duì)手的差距。
她希望企業(yè)更加靈活:層級(jí)扁平化,加快決策速度,提升個(gè)人責(zé)任感。
然而,盡管重振花旗股票的舉措可能受股東歡迎,過(guò)去三年里股價(jià)確實(shí)基本穩(wěn)定,然而隨之而來(lái)的裁員卻會(huì)讓不少人不快。
9月中旬弗雷澤宣布重大調(diào)整時(shí)承認(rèn),削減開(kāi)支很艱難。
在美國(guó)消費(fèi)者新聞與商業(yè)頻道(CNBC)獲得的一份致員工的備忘錄中她表示:“我們將告別一些非常有才華又勤奮的同事。”
不管怎樣,留在公司的員工還有一些工作要做,畢竟弗雷澤希望得到員工的支持。
據(jù)英國(guó)《金融時(shí)報(bào)》(Financial Times)報(bào)道,弗雷澤在一次全公司電話會(huì)議上對(duì)花旗24萬(wàn)名員工說(shuō):“上車(chē)吧。我們對(duì)本銀行的前途非常看好,前進(jìn)的車(chē)速會(huì)很快。”
該報(bào)道稱弗雷澤還補(bǔ)充道:“要精簡(jiǎn),爭(zhēng)取贏得客戶,實(shí)現(xiàn)變革,要么就離開(kāi)。”
對(duì)于《財(cái)富》雜志的置評(píng)請(qǐng)求,花旗集團(tuán)沒(méi)有回應(yīng)。
一些員工已經(jīng)選擇追隨。一位員工告訴《金融時(shí)報(bào)》,“她做的事很符合邏輯,因?yàn)楣緲I(yè)務(wù)的成本確實(shí)太高,需要調(diào)整到合適的水平。”
然而在一些在職員工看來(lái),仍有一些問(wèn)題未解決。據(jù)報(bào)道,不少知名人士即將離職,其中包括花旗投資銀行戰(zhàn)略和機(jī)構(gòu)客戶組負(fù)責(zé)人帕科·伊巴拉,其中一些崗位尚未確定接替者。
將花旗提升到“新水平”
盡管弗雷澤計(jì)劃中某些部分仍屬保密,比如裁員具體人數(shù),不過(guò)花旗銀行的員工對(duì)于變化應(yīng)該不會(huì)吃驚。
這位執(zhí)掌美國(guó)第三大銀行的領(lǐng)導(dǎo)者一直承諾創(chuàng)新。
2020年弗雷澤被任命為新任首席執(zhí)行官時(shí)曾告訴《財(cái)富》雜志:“我認(rèn)為這是回顧的機(jī)會(huì),要勇于提問(wèn),‘一些現(xiàn)狀的根源在哪,如何轉(zhuǎn)化為實(shí)際跨越的機(jī)會(huì),帶領(lǐng)花旗提升到全新水平?’?
“然后,如何激勵(lì)銀行上下共同為之努力?我在私人銀行、抵押貸款,還有墨西哥業(yè)務(wù)中都曾踐行。很高興能在花旗嘗試。”
2022年《財(cái)富》全球最具影響力的商界女性排行榜上,弗雷澤名列第三,她可能注定讓人耳目一新:她是華爾街第一位女性首席執(zhí)行官,曾自我懷疑,還說(shuō)自己是兼職并不會(huì)扼殺職業(yè)生涯的實(shí)證。
在弗雷澤領(lǐng)導(dǎo)下,花旗集團(tuán)似乎也在徹底調(diào)整之前美國(guó)以外地區(qū)的業(yè)務(wù)體系。
此前,花旗曾努力以本地銀行家的身份融入各地業(yè)務(wù),交由不同的高管領(lǐng)導(dǎo)。
截至9月,情況已經(jīng)出現(xiàn)變化。今年埃內(nèi)斯托·托雷斯·坎圖被任命為花旗國(guó)際部主管,負(fù)責(zé)美國(guó)之外的100個(gè)地區(qū)。(財(cái)富中文網(wǎng))
譯者:夏林
花旗集團(tuán)首席執(zhí)行官簡(jiǎn)·弗雷澤堅(jiān)定地表示,改變的時(shí)刻已到,還呼吁員工開(kāi)始朝同一個(gè)方向努力,否則就離開(kāi)。
在此之前,2021年接任花旗掌門(mén)的弗雷澤宣布了一系列變革,目標(biāo)是縮小業(yè)務(wù)方面與競(jìng)爭(zhēng)對(duì)手的差距。
她希望企業(yè)更加靈活:層級(jí)扁平化,加快決策速度,提升個(gè)人責(zé)任感。
然而,盡管重振花旗股票的舉措可能受股東歡迎,過(guò)去三年里股價(jià)確實(shí)基本穩(wěn)定,然而隨之而來(lái)的裁員卻會(huì)讓不少人不快。
9月中旬弗雷澤宣布重大調(diào)整時(shí)承認(rèn),削減開(kāi)支很艱難。
在美國(guó)消費(fèi)者新聞與商業(yè)頻道(CNBC)獲得的一份致員工的備忘錄中她表示:“我們將告別一些非常有才華又勤奮的同事。”
不管怎樣,留在公司的員工還有一些工作要做,畢竟弗雷澤希望得到員工的支持。
據(jù)英國(guó)《金融時(shí)報(bào)》(Financial Times)報(bào)道,弗雷澤在一次全公司電話會(huì)議上對(duì)花旗24萬(wàn)名員工說(shuō):“上車(chē)吧。我們對(duì)本銀行的前途非常看好,前進(jìn)的車(chē)速會(huì)很快。”
該報(bào)道稱弗雷澤還補(bǔ)充道:“要精簡(jiǎn),爭(zhēng)取贏得客戶,實(shí)現(xiàn)變革,要么就離開(kāi)。”
對(duì)于《財(cái)富》雜志的置評(píng)請(qǐng)求,花旗集團(tuán)沒(méi)有回應(yīng)。
一些員工已經(jīng)選擇追隨。一位員工告訴《金融時(shí)報(bào)》,“她做的事很符合邏輯,因?yàn)楣緲I(yè)務(wù)的成本確實(shí)太高,需要調(diào)整到合適的水平。”
然而在一些在職員工看來(lái),仍有一些問(wèn)題未解決。據(jù)報(bào)道,不少知名人士即將離職,其中包括花旗投資銀行戰(zhàn)略和機(jī)構(gòu)客戶組負(fù)責(zé)人帕科·伊巴拉,其中一些崗位尚未確定接替者。
將花旗提升到“新水平”
盡管弗雷澤計(jì)劃中某些部分仍屬保密,比如裁員具體人數(shù),不過(guò)花旗銀行的員工對(duì)于變化應(yīng)該不會(huì)吃驚。
這位執(zhí)掌美國(guó)第三大銀行的領(lǐng)導(dǎo)者一直承諾創(chuàng)新。
2020年弗雷澤被任命為新任首席執(zhí)行官時(shí)曾告訴《財(cái)富》雜志:“我認(rèn)為這是回顧的機(jī)會(huì),要勇于提問(wèn),‘一些現(xiàn)狀的根源在哪,如何轉(zhuǎn)化為實(shí)際跨越的機(jī)會(huì),帶領(lǐng)花旗提升到全新水平?’?
“然后,如何激勵(lì)銀行上下共同為之努力?我在私人銀行、抵押貸款,還有墨西哥業(yè)務(wù)中都曾踐行。很高興能在花旗嘗試。”
2022年《財(cái)富》全球最具影響力的商界女性排行榜上,弗雷澤名列第三,她可能注定讓人耳目一新:她是華爾街第一位女性首席執(zhí)行官,曾自我懷疑,還說(shuō)自己是兼職并不會(huì)扼殺職業(yè)生涯的實(shí)證。
在弗雷澤領(lǐng)導(dǎo)下,花旗集團(tuán)似乎也在徹底調(diào)整之前美國(guó)以外地區(qū)的業(yè)務(wù)體系。
此前,花旗曾努力以本地銀行家的身份融入各地業(yè)務(wù),交由不同的高管領(lǐng)導(dǎo)。
截至9月,情況已經(jīng)出現(xiàn)變化。今年埃內(nèi)斯托·托雷斯·坎圖被任命為花旗國(guó)際部主管,負(fù)責(zé)美國(guó)之外的100個(gè)地區(qū)。(財(cái)富中文網(wǎng))
譯者:夏林
Citigroup CEO Jane Fraser has firmly signaled it’s time for change and has called on her staff to start pulling in the same direction or go their separate way.
It comes after Fraser, who took the top job at the firm in 2021, announced a raft of changes to narrow the gap between her business and those of her rivals.
She wants to make the business more agile: flattening hierarchies, speeding up decision-making and increasing individual accountability.
However, although moves to reinvigorate Citigroup’s stock—which have virtually flatlined over the past three years—may prove popular with shareholders, an accompanying cut to jobs will be less so.
Announcing the shake-up in mid-September, Fraser acknowledged the cuts would be tough.
“We’ll be saying goodbye to some very talented and hardworking colleagues,” she said in a memo to staff obtained by CNBC.
However, for those still at the company, there’s work to be done—and Fraser wants buy-in from her staff.
“Get on board. We have incredibly high ambitions for this bank and, the train, it’s gonna move fast,” Fraser told Citigroup’s 240,000 employees during a company-wide call, according to the Financial Times.
Fraser reportedly added: “So lean in, help us win with clients, help us deliver the changes, or get off the train,” according to those who heard the remarks.
Citigroup did not respond to Fortune’s request for comment.
Some staffers are already on board. One told the Financial Times there’s “there’s lots of logic to what she is doing, because we were just running too much cost in this business and we need to get to the right place.”
Question marks do hang in the air for some current staffers. A raft of high-profile names are reportedly leaving the business—including Paco Ybarra, who heads the company’s investment banking strategy and its institutional client group—and some have not been replaced.
Taking Citi to a ‘different level’
Although some parts of Fraser’s plan remain under wraps—like the number of job cuts—staff will not be surprised that change has come to Citibank.
The boss of America’s third-biggest bank has always promised innovation would be in the cards.
When Fraser was named incoming CEO in 2020, she told Fortune: “I think it’s going back and saying, ‘What are some of the root causes and then how do you turn that into an opportunity to really leapfrog and take the bank to a different level?’?
“And then how do you galvanize the organization to work toward that? I did that with the private bank, did that with mortgages, did that in Mexico. And I’m excited to do it here too.”
Fraser, named No. 3 on Fortune‘s 2022 Most Powerful Women list, was perhaps destined to be a breath of fresh air: She was the first female CEO on Wall Street, she’s had feelings of self-doubt, and she says she’s proof that working part-time doesn’t kill your career.
Under Fraser, Citigroup is also seemingly waving goodbye to its regional system outside of the U.S.
Previously Citi had sought to embed itself in each of its locations as a local banker, with various executives heading up these divisions.
As of September, that’s no longer the case. Ernesto Torres Cantú was named Citi’s Head of International this year, overseeing the 100 territories outside of the U.S.