生存技巧

????上世紀(jì)90年代初，年輕的訴訟律師阿爾恩?索倫森在協(xié)助剝離赫斯特酒店（Host Hotels）業(yè)務(wù)并且創(chuàng)立萬豪酒店集團(tuán)萬豪酒店（Marriott International）的過程中給比爾?萬豪留下了極為深刻的印象，隨后為其所聘用。現(xiàn)在，索倫森已經(jīng)是萬豪酒店85年來第三任首席執(zhí)行官，也是首位非家族成員擔(dān)任的首席執(zhí)行官。他一半的時(shí)間都在位于全球73個(gè)國家和地區(qū)的3,700家萬豪旗下酒店之間往返奔波。他總是會(huì)在不期然間獲得真知灼見，比如最近一次乘飛機(jī)時(shí)被困在了靠中間的座位里。他說：“如果我是這家航空公司的首席執(zhí)行官，我會(huì)讓我最好的智囊團(tuán)趕緊想辦法解決問題，重新為客戶提供舒適的體驗(yàn)。”以下是他在商旅生活中學(xué)到的一些經(jīng)驗(yàn)：

棄用筆記本電腦

????我旅行的時(shí)候只帶iPad、iPod和黑莓手機(jī)就夠了，這樣能夠節(jié)省出空間攜帶報(bào)告復(fù)印件等資料。我喜歡同時(shí)參考好幾頁書，這在電腦上難以實(shí)現(xiàn)。我在閱讀上也有這個(gè)習(xí)慣，更偏好印刷版書籍。

提前預(yù)定

????航班信息應(yīng)用GateGuru和旅行餐廳應(yīng)用Urbanspoon等手機(jī)應(yīng)用能夠讓旅行生活變得更便捷。我認(rèn)為在不久之后我們就可以用智能手機(jī)預(yù)定客房服務(wù)，這樣在辦理完酒店入住手續(xù)后的幾分鐘內(nèi)就能吃上我們提前預(yù)定的美食了。

拉開窗簾

????我踏入酒店房間后的第一件事情就是拉開窗簾，讓光線照亮整個(gè)房間，順便看一看窗外的風(fēng)景。有一次，我入住了我們一家亞洲酒店的總統(tǒng)套房。當(dāng)時(shí)，奧巴馬總統(tǒng)剛剛退房。孩子們問我，他是否留下了臟襪子之類的東西。我們找了找，什么也沒發(fā)現(xiàn)。

小費(fèi)守則

????如果在某酒店住一到兩晚，我認(rèn)為給客房服務(wù)人員5美元小費(fèi)就足夠了。如果全家在同一間酒店房間內(nèi)住上好幾天，那么請(qǐng)考慮再多給一點(diǎn)小費(fèi)。我通常會(huì)在臨走時(shí)將小費(fèi)放在床頭柜上。

升艙秘訣

????獲得升艙的訣竅早已不是秘密：出行時(shí)盡可能集中選擇某幾家服務(wù)商，越少越好。這樣，你對(duì)他們的重要性就會(huì)大大提高，而他們也會(huì)更關(guān)照你。除此之外別無他法。

????譯者：李玫曉/汪皓

Survival skills

????In the early 1990s, Arne Sorenson so impressed Bill Marriott as he navigated spinning off Host Hotels and creating Marriott International that Bill hired the young litigator. Today, as the third CEO in Marriott's 85 years -- and the first non-family member -- Sorenson spends half his time checking in to and out of Marriott's 3,700 properties in 73 countries and territories. He finds insight in the unexpected, as when he was stuck in the middle seat on a recent flight. "If I were an airline CEO, I'd have my best thinkers solve bringing comfort back," he says. Some other lessons from his mobile life:

Ditch the laptop

????I travel with just an iPad, an iPod, and my Black- Berry. It's all I need, and it leaves room for the hard copies of reports I carry. I like to refer to a number of pages at one time, which is difficult on a computer. Same with reading; I still prefer physical books.

Order ahead

????Travel apps like GateGuru and Urbanspoon make life on the road so much easier. With mobile devices, I think we'll soon be able to order room service from our smartphones so that a meal can be delivered minutes after we check in.

Let in some light

????The first thing I do in my hotel room is open all the curtains -- brighten up the place and look at the view. I once stayed in one of our presidential suites in Asia right after Obama, and my kids asked if he left anything behind, like dirty socks. He left nothing.

Rules to tip by

????If I stay somewhere for a night or two, I think five bucks is a nice tip for housekeeping. If a family is all staying in one room for more than a few days, consider tipping more. I usually tip at the end of my stay and leave the money on the nightstand.

Getting upgrades

????The secret to getting an upgrade is really no secret at all: Concentrate your travel with as few providers as possible. You'll be that much more important to them, and they will care more about you. There is no secret password you can use.