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互聯(lián)網(wǎng)泡沫幸存者給我們的五大啟示

互聯(lián)網(wǎng)泡沫幸存者給我們的五大啟示

Kevin Kelleher 2014-01-08
互聯(lián)網(wǎng)泡沫破裂時(shí)哀鴻遍野的慘烈景象至今依然揮之不去。不過,第一代網(wǎng)絡(luò)初創(chuàng)公司中依然有不少老手不僅成功地存活下來,而且進(jìn)一步成長為擁有成百上千億市值的大型品牌。這些劫后余生的公司帶來的商界生存哲學(xué)值得我們深思和借鑒。

????自1999年瘋狂的互聯(lián)網(wǎng)熱潮至今已經(jīng)15年了。伴隨著這之前幾年第一次互聯(lián)網(wǎng)熱潮的是過度熱捧的首次公開募股,這陣熱潮在持續(xù)一段時(shí)間后達(dá)到了頂峰。當(dāng)然,它垮掉的速度要更快。

????如今,那個(gè)時(shí)代的記憶仍然揮之不去——奢華的天臺聚會,迅猛的首次公開募股和大量財(cái)富的創(chuàng)造(至少是紙面上的)——讓人感覺既傳奇又古怪。隨著Twitter的市場估值達(dá)到收入的70倍,以及科技中心的成本不斷攀升,關(guān)于另一個(gè)非理性繁榮的時(shí)代是否即將到來、抑或已經(jīng)到來的爭論日趨熱烈。

????正如繁榮終有蕭條的一天,蕭條中也總會有幸存者。20世紀(jì)90年代末炙手可熱的初創(chuàng)公司中,仍有許多至今仍然生機(jī)勃勃,尤其是在互聯(lián)網(wǎng)【例如阿卡邁(Akamai)、瞻博網(wǎng)絡(luò)(Juniper)】、商業(yè)軟件【例如紅帽(RedHat)】和消費(fèi)者網(wǎng)絡(luò)(例如Angie's List、Shutterfly)等領(lǐng)域。

????更引人注目的是,第一代網(wǎng)絡(luò)初創(chuàng)公司中的老手們不僅僅成功地存活下來,而且成為擁有百億或千億市值的大型品牌。無論互聯(lián)網(wǎng)行業(yè)會不會迎來下一次繁榮和蕭條,就如何建立一家經(jīng)久不衰的初創(chuàng)公司而言,下面這五家公司都給人們上了一課。

????亞馬遜(Amazon):無論如何,堅(jiān)持愿景,不過同時(shí)也要根據(jù)數(shù)據(jù)來調(diào)整愿景。杰夫?貝佐斯寫給股東的年度致信多年來一直沒有什么變化。1997年,他表示亞馬遜會從長遠(yuǎn)的角度為股東創(chuàng)造價(jià)值。為了達(dá)到這個(gè)目標(biāo),他將“延伸、鞏固我們目前的市場領(lǐng)先地位”,同時(shí)“堅(jiān)持以顧客為本。”

????即便在蕭條期,亞馬遜也堅(jiān)持了這兩點(diǎn)。在公司對最初愿景的堅(jiān)持下,它的長期股東獲得了回報(bào),亞馬遜的市值如今已經(jīng)高達(dá)1850億美元。亞馬遜堅(jiān)定卻不頑固。它不懈地追蹤顧客的數(shù)據(jù),了解他們?nèi)绾问褂镁W(wǎng)站,什么能讓他們產(chǎn)生共鳴。借此,亞馬遜得以實(shí)現(xiàn)了擴(kuò)張,同時(shí)提高了長期目標(biāo)。亞馬遜對顧客的關(guān)注從未間斷,或許比起對自己的了解,他們對顧客的了解還要更勝一籌。

????奈飛(Netflix):服務(wù)于一個(gè)不會消失、卻可能會隨著時(shí)間而變的需求。與貝佐斯一樣,里德?哈斯廷斯有著長遠(yuǎn)的目標(biāo)。他在2009年告訴《財(cái)富》:“(人們)出現(xiàn)疼痛時(shí),你會想著扮演阿司匹林,而不是維生素。阿司匹林可以切實(shí)解決一些人的特定問題,而維生素則是個(gè)大體上‘可有可無’的市場。”

????奈飛也許不會治愈任何疼痛,它更像是在給人撓癢。不過人們的這一種癢永遠(yuǎn)不會消失,那就是:用較低的價(jià)格、簡單的方式來觀看電影和電視。即便在奈飛統(tǒng)治了DVD租賃市場時(shí),哈斯廷斯也有計(jì)劃:一旦寬帶網(wǎng)變得足夠快速和便宜,就開展流媒體視頻服務(wù)。

????與此同時(shí),奈飛也證明自己可以靈活地滿足用戶需求。這家公司很早就開始明智地從賺取碟片租借費(fèi)轉(zhuǎn)向更流行的每月訂閱費(fèi)。最近,哈斯廷斯將業(yè)務(wù)擴(kuò)展到了原創(chuàng)內(nèi)容,增加訂閱量。盡管懷疑者認(rèn)為這個(gè)舉措的代價(jià)過于昂貴。

????It's now been 15 years since 1999, a year that has since become synonymous with crazy Internet excess. The first Internet boom began several years earlier with an overhyped IPO and took a while to reach its febrile climax. Of course, it all crashed down much more quickly.

????Today, the lingering memories of the time -- extravagant rooftop parties, metoric IPOs, and massive wealth creation (at least on paper) -- feel at once legendary and quaint. With Twitter trading at 70 times revenue and costs of living rising in tech centers, the debate rages on over whether another period of irrational exuberance is nigh, if not already upon us.

????Just as every boom must have its bust, every bust will see its share of survivors. Many of the hot startups of the late 1990s are still alive and kicking, especially in networking (Akamai (AKAM), Juniper (JNPR)), business software (RedHat (RHAT)), and the consumer web (Angie's List (ANGI), Shutterfly (SFLY)).

????More notably, other veterans of the first generation of web startups have not only survived, they continue to be big online brands with 11-or 12-digit market caps. Whether the Internet industry is heading for another boom and bust, these five companies offer lessons on how to build a startup with the power to endure.

????-Amazon (AMZN):Stick to your vision no matter what, but fine-tune it with data. Jeff Bezos's annual letters to shareholders haven't changed much over the years. In 1997, he said Amazon would build shareholder value over the long term. But to do this he would "extend and solidify our current market leadership position" and "focus relentlessly on our customers."

????Even through the bust, Amazon did just that. Long-term shareholders have rewarded this stubborn adherence to an original vision with a $185 billion market value. But Amazon wasn't too stubborn. It obsessively tracked data on shoppers, how they used the site, what resonated with them to expand and enhance its long-term goal. The focus was so relentless, Amazon may know its customers better than they know themselves.

????-Netflix (NFLX):Serve a need that won't go away, but may change with times. Like Bezos, Reed Hastings had a long-term goal. "When there's an ache, you want to be like aspirin, not vitamins," he told Fortune in 2009. "Aspirin solves a very particular problem someone has, whereas vitamins are a general 'nice to have' market."

????Netflix may not cure any aches; it's more like it scratches an itch. But it's an itch that never goes away. Watch movies and TVs in a low-cost, simple way. Even when Netflix was dominating in DVD rentals, however, Hastings had plans for a streaming-video service once broadband was fast and cheap enough.

????At the same time, Netflix has shown it can nimbly adapt to its users' demands. The company made an early -- and shrewd -- shift from a by-the-disc rental fee to a monthly subscription that was more popular. More recently, Hastings branched into original content to increase subscriptions at a time when skeptics questioned whether a move would be too costly.

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