????Successful leadership is not about being tough or soft, sensitive or assertive, but about a set of attributes. First and foremost is character.

????成功的領導，說的不是強硬還是柔和，也不是是否敏感或斬釘截鐵，而是一系列特質。首先和重要的，就是性格。

????——沃倫?本尼斯（Warren Bennis,組織理論大師）