????5. 信任與默契。無論經濟形勢是好是壞，超過80%的離職者都稱自己辭職的主要原因是“討厭老板”！我們曾在這個博客中論述過，在你所有的工作關系中建立信任是何等重要，現在無論如何重復這一觀點都不過分。如果你確實自問過“我怎么才能成為更好的管理者，并顯示出我和大家打成一片呢？”，你就會找到答案。和員工多待些時間，辦公室的門要常開，對大家表示關心。有興趣了解他們的家庭、愛好和職業發展。幫他們成長，為他們指路。少說多聽。培訓大家。別當“主子”，要做伙伴。以禮相待，尊重他人。諸如此類。當然這些都不是“立竿見影的特效藥”——和大家建立默契是要花時間，花精力的。不過這種投資很值：因為當經濟形勢不佳時，員工如果信任并尊重老板，他們就更有可能不離職。

????這些辦法有的當然要花錢。如果你不打算每年都提高“生活費”，至少要撥出每年漲幅的25%，把這些錢用在實實在在的地方，讓大家感到公司很在意自己的員工。這個觀點你同意嗎？如果你夠坦誠，就會同意，做這些小事情肯定不會讓你的公司超支。

????結語。在經濟衰退或下滑時，只有依靠強有力的領導力才能讓你挽留住頂尖人才。是的，這正是“柔能克剛”，能救你于水火的技巧。確實有些人會因為多點薪水就另謀高就。但如果他們發現新環境過于嚴苛或有害無益，那份略高的薪水很快就會黯然失色。一個人要想有長遠發展，就離不開別人的認可，穩定的前途，豐富的環境，友愛、成長和樂趣。作為一個領導者，你要怎么做才能確保大家的這些需求獲得滿足？如果你認為大家工作就是為了錢，那就得三思了。作為領導者，你必須值得員工信任和尊重，你還要讓大家真切地感覺到，你是把大家當成自己人來關心的，而不只是因為大家執行了“任務”。（財富中文網）

????譯者：清遠

????審校：任文科

????5. Trust and Rapport.More than 80% of those who quit their jobs, in good times and bad, say that the main reason they are leaving is that they “hate their boss!” We have written before in this blog about the importance of building trust in all your work relationships and there is not enough space here to repeat all our advice in this area. And, if you will really ask yourself “how can I be a better leader and demonstrate my involvement with people?” you will find the answers. Spend time with people. Keep your door open. Show you care about them.Take an interest in their families, their hobbies, their development. Help them grow. Show them the way. Talk less, listen more. Coach them. Be a partner instead of a “lord.” Treat people with courtesy and respect. And so on. Of course this is not an “instant fix”—-it takes time and effort to build rapport with people. And it is worth the investment: because when times are tough people are far more likely to stay on the job if they trust and respect their boss.

????Some of these strategies of course require cash, they are not free. But if you are not going to give the annual “cost of living’ increase, you can at least allocate 25% of that amount and use the cash to demonstrate in concrete ways that the company appreciates its’ people. Do you agree? If you are honest you will agree that “something greater than zero” is possible to do within the budget.

????Final Words.In times of recession and economic downturn, it is only strong leadership that gives you a competitive advantage in retaining top talent. Yes, it is ‘the soft skills that cut diamonds’ that can save you. Sure, some people may leave for a few dollars more. But if they find that the new environment is harsh or toxic, the perceived value of a few extra dollars will soon fade. Human Beings need Acknowledgement, Certainty, Variety, Love, Growth, and Fun in order to thrive. What are you doing, as a leader, to ensure these human needs are being met? If you think that people work only for money, you should think again. Your role as a leader is to be someone worthy of employee’s trust and respect, showing tangibly that you care about them as people…not merely because they perform ‘tasks.’