與客戶搞好關系的5大要點：如何把趾高氣昂的“上帝”變成合作伙伴？
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????記?。?/strong>絕不要想當然認為自己已經理解！始終要說“謝謝你的分享。不知我理解的是否正確……”然后盡可能用他們自己的語言進行復述。事實證明，用他們的語言表達進行回復，是另一種建立深層次默契和信任的方法。這樣做時，你經常會發現，其實自己并未理解，這可以讓你避免犯下大錯。 ????如果你告訴自己“說到容易做時難”，這一點確實沒錯，人際關系從來都不是一件容易的事。（歡迎來到地球！）那么為什么要花時間將“上帝”變成合作伙伴？當你實現這種轉變時，就會獲得以下好處： ????? 當你成為一名值得信賴的顧問而不是“供應商”時，就會有源源不斷的商業機會。 ????·你可以從人與人之間的真正聯系中獲得個人滿足。 ????·長期的合作關系可以帶來深入的學習機會。 ????·對自己構建良好人際關系能力的自信……即使對方是“上帝”。 ????最后的哲理：“除非人們知道你有多在乎，否則沒人會關心你知道多少?！薄＠蛑Z?羅斯福。（財富中文網） ????譯者：南風 ????審校：Patti |
????Remember:Never assume you have understood! Always say “Thanks for sharing that. Let me see if I understand…” And then play it back to them using their own words whenever possible. As it turns out, mirroring their words back to them is yet another way to establish deep rapport and trust. By doing this you will often discover that you didn’t understand and that lets you avoid big mistakes. ????If you are saying to yourself:“Easy to say, not easy to do” you are correct. Relationships are never easy. (Welcome to Earth!) So why is it worth your time to transform “Lords” into partners? Here is what is waiting for you when you do: ????? A never-ending stream of business opportunities as you become not a “vendor” but a Trusted Advisor ????? The personal satisfaction you get from real relationships with real people. ????? The deep learning that is possible when people form lasting partnerships ????? Confidence in your ability to create meaningful relationships…even with “Lords. ????Final Thought:“People don’t care how much you know…until they know how much you care.” Eleanor Roosevelt |
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