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????親愛的安妮：坦白講，我之所以向您求助，是因為我曾在網(wǎng)上尋找問題的答案，卻被五花八門的回答搞暈了。事情是這樣的：我在五月底剛剛從大學畢業(yè)，在此之前從來沒有從事過“真正的”工作（只做過實習生）。但現(xiàn)在我所在的一家小公司，卻突然讓我負責一支八個人的團隊。 ????在技術方面，我一點也不擔心——這家公司之所以聘用我，是因為我在大四的一項發(fā)明，并且獲得了專利，現(xiàn)在公司正在將這項專利開發(fā)成新的產(chǎn)品，但管理職責卻讓我徹夜難眠。我從來沒有接受過相關培訓，不知道如何給人當老板，我覺得人們一眼就能看出來我是虛張聲勢。您有什么好建議嗎？——A.H. ????親愛的A.H.：毫不出奇網(wǎng)絡搜索結果讓你不堪重負。你可能已經(jīng)知道了，在谷歌搜索“管理”，能找到749,000,0000條結果。而那些大部分都不是你所需要的。隨著你在職場不斷前進，你將會發(fā)現(xiàn)管理者們在工作中讓人討厭的行為有很多。而，諾埃爾?尼爾森表示，你目前最需要做的，就只有五件事。 ????尼爾森是一名臨床心理學家，她為電子書《如何讓壞上司為你所用》（Got a Bad Boss? Work That Boss to Get What You Want at Work）進行了一些研究，然后給出了建議行為清單。尼爾森表示，在某種程度上，要成為一名好的上司，其實就是“觀察糟糕的上司都做了什么，然后反其道而行。”她給出的開創(chuàng)強力開局的五條基本法則如下： ????提供幫助，并且在需要的時候接受幫助。尼爾森說：“糟糕的上司永遠不會幫助他人，也不會尋求幫助。他總是太缺乏安全感。他不希望讓別人認為自己不知道所有問題的答案，或者他擔心，如果自己幫助他人取得成功，對方會把所有功勞 ????她說，你自己當然要竭盡所能，但“如果有某件事情需要援手，要毫不猶豫地尋求幫助。此外，要樂于助人，不要有任何附加條件，也不要讓對方感覺受恩于你。幫助他人會為你贏得尊敬，進而幫助你更上一層樓。” ????做出負面反饋時要在私下里進行。尼爾森發(fā)現(xiàn)：“糟糕的上司總是喜歡當眾對某人大聲吼叫。她或許認為這是在展示自己的權威，但事實上，公開批評下屬是無能的表現(xiàn)。”員工評估，尤其是對不太優(yōu)秀的員工進行的評估， 不應該“在眾目睽睽下進行。” ????將批評當作學習的機會。由于糟糕的老板缺乏安全感，因此，他們不愿意聽從別人的建議，從而更明智、更迅速或以更低成本完成工作。但這種“要么聽我的，要么滾蛋”的態(tài)度，通常會阻礙下屬提出問題和反饋其遇到的困難，等到局面無法控制時已經(jīng)為時已晚。那時，你會焦頭爛額，疲于應付。 ????要避免發(fā)生這種情況。尼爾森表示：“不論你認為事情進行得多么順利，肯定會有人告訴你事實并非如此。要認真聽取他人的反饋，盡可能收集有用的信息，然后集中精力將工作做得更好。” |
????Dear Annie:I’m turning to you and your readers because, frankly, I’ve been all over the Internet researching my question and now I’m totally overwhelmed. The thing is, I just graduated from college at the end of May and I’ve never even had a “real” job before (just internships). But I’m now working for a small company where they immediately put me in charge of a team of eight people. ????The technical side of it doesn’t worry me at all—I was hired because of something I invented and patented during my senior year, which we’re now developing into a new product line—but the management part is keeping me awake nights. I’ve had no training at all in how to be a boss, and I think people can tell I’m just sort of faking it. Do you have any suggestions? — Amateur Hour ????Dear A.H.:It’s no wonder the Internet has left you overwhelmed. Google “management” and, as you probably already know, you get 749,000,000 hits. Happily, that’s way more than you need. As you get further along in your career, you’ll no doubt discover the many and varied ways that managers can be terrible at their jobs but, for now, says Noelle Nelson, you really only need to do five things. ????Nelson, a clinical psychologist, bases her list on the research she did for her e-book, Got a Bad Boss? Work That Boss to Get What You Want at Work. To some extent, it’s a matter of “l(fā)ooking at what really bad bosses do, and then doing the opposite,” Nelson says. Her five basic ways to get off to a strong start: ????Offer to help, and accept help when you need it.“A bad boss will never help others, or ask for help. He’s too insecure,” Nelson notes. “He doesn’t want to appear as if he doesn’t have all the answers or he fears that, if he helps someone to succeed, that person will get all the credit.” ????Do your best on your own, of course, but “when you need a hand with something, don’t hesitate to ask,” she says. “At the same time, help others willingly and graciously, with no strings attached and without making people feel indebted to you as a result. This will earn you the respect you’ll need on your way up.” ????If you have to give negative feedback, do it inprivate.“A bad boss has no problem with yelling at someone in front of everyone,” Nelson observes. “She may think she’s showing her authority, but in fact, criticizing people publicly is a sign of an incompetent manager.” Employee evaluations, especially less-than-stellar ones, are “not a spectator sport.” ????Take criticism as an opportunity to learn.Because bad bosses are insecure, they aren’t open to suggestions about how to do things smarter, faster, or cheaper. But a “my way or the highway” attitude will usually discourage people from telling you about problems and setbacks, until it’s too late to fix them and you’re up to your elbows in alligators. ????Avoid that. “There will be times, no matter how well you think things are going, that someone will tell you they’re not,” notes Nelson. “Listen up, glean as much useful information as you can, and then put your entire focus on doing better.” |
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