????21.凱悅酒店（Hyatt Hotels）

????收入：42億美元

????總部所在地：芝加哥

????員工人數(shù)：100251

????這家全球連鎖酒店繼續(xù)放寬對(duì)員工-客戶關(guān)系的管制，允許更隨性、自然和共鳴的關(guān)聯(lián)。過(guò)去公司更重視品牌一致性和指令，而非真誠(chéng)溝通。如今，公司鼓勵(lì)員工跳出這些教條。思考模式的改變帶來(lái)了一些意外的良好效果；比如，一名7歲的小男孩把泰迪熊落在了柏悅漢堡酒店（Park Hyatt Hamburg），員工在送還泰迪熊的時(shí)候附上了一本童書(shū)，記錄了這只泰迪熊獨(dú)自在酒店的經(jīng)歷：在水療中心接受按摩、躺在床上看電視以及在酒店餐廳用餐。這樣的故事通過(guò)公司數(shù)字月刊《Hyatt Pulse》在公司內(nèi)部傳播，使公司文化得以一脈傳承。

????21. Hyatt Hotels

????Revenue: $4.2 billion

????Headquarters: Chicago

????Employees: 100,251

????The global hotel chain has continued to loosen the reins on its employee-guest relationships to allow for more chaotic, natural and empathetic connections. Whereas in past years the company favored brand consistency and instructions over genuine interaction, nowadays it encourages its employees to go off-script. The change of mindset has had pleasant, unexpected results; for instance, when a 7-year-old boy left his teddy bear at the Park Hyatt Hamburg, the staff sent it back with a children’s book documenting the teddy bear’s time alone at the hotel: getting massages at the spa, watching TV in bed, eating at the hotel restaurant. Stories like these spread throughout the company on the monthly internal digital news magazine Hyatt Pulse, a publication that helps maintain the company’s culture.