????

????說到職場通訊，每個人都認識不守規矩的家伙。也許是一小時給你連發三封電郵的同事，每封都只是關于一個計劃的不成形想法。或者是沒有議程概念的電話會議主持人，讓會議的方向像沒頭蒼蠅一樣到處亂撞。

????現在通訊方法這么多，煩人的同事和沒頭沒腦的客戶很容易招人煩。但是否你自己也會煩到別人呢？

????“我們并沒有發揮這些工具應有的作用，”哈佛商學院（Harvard Business School）教授、同時也是《與智能手機同眠》一書（Sleeping with your Smartphone）的作者萊斯莉?佩羅說。“所以還有很大的提升空間，每次前進一小步，就能實現更好的職場通訊。”

????為了幫助大家避免通訊煉獄，我們把那些罪大惡極的家伙做個簡短的分類。

????智能手機成癮患者

????你認識這樣一個家伙（男或女），每次會議甚至午餐，他的電話都要擺在桌上。他就是沒法停下來，不去搗鼓它。最上癮的家伙甚至在別人講話時都要查信回信。

????問題：不管有意還是無意，智能手機狂傳遞的信息就是：你在他那里沒有優先地位。某些更重要的人或事隨時可能找到他。馬修?普羅曼是商業社交網絡公司全國職業女性協會（National Association of Professional Women）的創始人，他說：“如果電話放在桌上，你的注意力在哪里就不言而喻了。”

????解決方案：把電話扔到一邊。不查電郵或者短信也能活60分鐘。就這么簡單。如果你真的在等一個很重要的電話，請在會議開始前就說明，電話來了再離開會議室。這樣，你反而會從人際交往中得到更多收獲，而不會被電子信息時時鞭打。

????Everybody knows a communications outlaw. Maybe it's the colleague who sends you three emails in the space of an hour, each with partially formed ideas about a project. Or the conference call host who lets the conversation ramble, without any thought of an agenda.

????With the variety of communication methods available, it's easy to grow frustrated by annoying associates or clueless clients. But is it possible that your own behavior is bugging someone else?

????"We're not using these tools as productively as we could," says Leslie Perlow, author of Sleeping with your Smartphone and a professor at Harvard Business School. "There's a huge opportunity here, in small doable steps, to create much better communications."

????In the interest of helping us all avoid communications purgatory, here's a brief taxonomy of the worst offenders.

????The smartphone addict

????You know this guy (or gal). His phone is on the table during every meeting or lunch. He can't stop fiddling with it. The worst addicts actually check email and type responses while other people are talking.

????The problem: The message the smartphone addict is sending, deliberately or not, is that you aren't a priority. Something or someone more important could potentially reach out at any minute. "If the phone's on the table, it shows where your attention is," says Matthew Proman, founder of the National Association of Professional Women, a business networking company.

????The solution: Put the phone away. You actually will live for 60 minutes without checking email or text messages. It's just that simple. If you're expecting a genuinely urgent call, explain that at the start of your meeting, and excuse yourself from the room if the call comes through. As a bonus, you'll get more out of your in-person interactions without the electronic leash.?

????窮追猛打的討厭鬼

????我們都收到太多電郵或其它需要關注的信息。我們最不想看到的就是某個同事在一小時內用電郵、短信和即時信息問你同樣的問題。“聰明的通訊者可以在72小時內嘗試3種不同的通訊方式，”芝加哥JB培訓方案公司（JB Training Solutions）的總裁布拉德?卡希說。“超過這個限度，你就是個糾纏不清的家伙。”

????問題：糾纏不休的人沒有意識到他認為緊急的問題別人并不這么看。他很可能把他發送的90%的信息都標記為緊急。通常，糾纏者在第一封電郵里沒能把事情說清，必須要再發3封信才能完整表達他要傳遞的意思。

????The stalker

????We are all overloaded with emails and demands on our attention. The last thing we need is to receive the same question from a colleague via email, text, and instant message in the space of an hour. "Savvy communicators can try three different modes of communication over the span of 72 hours," says Brad Karsch, president of JB Training Solutions in Chicago. "Any more than that, and you're a stalker."

????The problem: The stalker doesn't recognize that his urgent question isn't everyone's emergency. This is the same fellow who marks 90% of his messages as urgent. Often, the stalker fails to communicate completely in the first email, and then needs to send three follow-ups to finish the message he wants to convey.