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家族企業有本難念的生意經

家族企業有本難念的生意經

Shelley DuBois 2011年11月10日
在家族企業中,工作生活不分家,這種結合往往會產生一種奇特的矛盾。

????當今的職場人士大多腰里別著智能手機,隨時與辦公室保持聯系,難怪許多人苦苦掙扎,希望能找到工作與生活的平衡。但在美國,有些人的“工作”與“生活”從來就沒有分過家。實際上,如果追根溯源,美國企業中有許多都是從小型家族企業發展起來的。

????而且,在某些方面,家族企業依然保持著強勁的發展勢頭。美國人口統計局(U.S. Census Bureau)公布的2011企業主調查(Survey of Business Owners,2007年開始)結果顯示,約有四分之一接受調查的公司為家族企業。但盡管將企業與家族基因結合具有優勢,但有一個顯著問題不容忽視:你不得不為親人打工。

????這種情況會帶來很大的壓力。會計顧問公司Rothstein Kass的咨詢師湯姆?安吉爾認為,首先“你必須把工作帶回家,因為這就是你的生活。”

????與其他類型的公司相比,家族企業內部存在更為復雜的動態關系。即便像《天才小麻煩》中的一家人那樣最和睦、溝通最順暢的家庭也存在這樣的問題。實際上家庭問題非常普遍,甚至于有一些咨詢公司專門為家族企業提供服務。

????安吉爾便專門負責家族企業咨詢業務,他說:“我既要當會計師,又要擔任心理學家的角色。”

????這聽起來像是真人情景劇中的橋段,但實際上確實存在。2010年,MTV電視臺曾進行過一次演員選秀,挑選在家族餐廳工作的人。發行方稱:“家庭越大越好。我們對居住在小城鎮的家庭尤其感興趣。”

????麻煩不斷的家族企業或許成就一臺好戲,但專業咨詢師們的目的卻是要減少因生意與家庭融為一體所導致的問題,從而避免引發心理上的問題。

????史蒂夫?麥克盧爾稱:“是不是所有人都需要接受治療呢?當然不是。我采取的方式適可而止,不會介入太深。”史蒂夫?麥克盧爾是家族企業咨詢集團公司(Family Business Consulting Group)的負責人,專門為家族企業提供服務。

????企業家族的成員往往會忽視個人能動性對工作產生的影響。而咨詢師的任務就是幫助他們發現問題所在,然后幫助他們制定方案,擺平麻煩。

????With smartphones at the hip and ceaseless access to the office, it's no surprise that many workers are struggling to find balance. But for a section of the American workforce, "work" and "life" have never been separate. In fact, American corporate enterprise traces its roots back to small, family-owned businesses.

????These businesses are still thriving, in some ways. Over one-fourth of businesses that responded to the 2011 U.S. Census Bureau's Survey of Business Owners, taken in 2007, were family-owned. But despite the advantages of mixing business and genetics, there's always that elephant in the boardroom: you have to work with your relatives.

????This can be stressful. For one, "you're going to take the work home with you because it's your life," says Tom Angell, a consultant with Rothstein Kass.

????Family-owned businesses tend to have more complicated dynamics than their counterparts. That's true even for the most caring, communicative, leave-it-to-Beaver-like nuclear units. Family issues are so common, in fact, that a handful of consulting firms specifically cater to family-owned businesses.

????"I'm part accountant, part psychologist," says Angell, who specializes in family-owned business consulting.

????This might sound like fodder for a reality series. Indeed, it is. Back in 2010, MTV (VIA) put out a casting call for people who work in family-owned restaurants. "The bigger the family, the better," the release said. "We're especially interested in families who live in small towns."

????While dysfunctional family businesses might make good drama, specialized consultants aim to mitigate problems that come from the business-family crossover without necessarily opening a can of psychological worms.

????"Does everybody need therapy? No. And it's my approach to go no deeper than they need to," says Steve McClure, a principal with the Family Business Consulting Group, a firm that specializes entirely in family-owned businesses.

????Instead, consultants try to help families identify instances where they have overlooked how their personal dynamics affect work. Then consultants can work with families to come up with a plan to smooth out the bumps.

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