紐約在許多方面可能都處于世界領先位置，但其中絕不包括機場。

實際上，在今年的J.D. Power機場旅客滿意度中，紐約三座機場中有兩座被評為北美最差機場。

拉瓜迪亞機場和紐瓦克自由國際機場又一次分列倒數第一和第二，和11月份另一項調查的結果如出一轍。本次調查總分為1000分，這兩座機場分別得分649和669。經過逾3.6萬名旅客評估，費城機場、芝加哥奧黑爾國際機場和波士頓洛根國際機場占據了最后五名中的倒數三、四、五席。

拉瓜迪亞機場一直聲名狼藉，無論是破爛不堪的基礎設施、史上少有的航班延誤，還是過度擁擠的航站樓。它的壞名聲甚至一度成為今年美國總統大選的話題。

J.D. Power調查負責人邁克爾·泰勒解釋說：“它的現有航站樓每年要接納1300多萬名旅客，而它們的設計容量只有800萬人。”

拉瓜迪亞機場的重建計劃正在制定之中。

好的一面是，旅客們認為北美最好的三座大型機場在波特蘭（俄勒岡州）、坦帕和拉斯維加斯；而印第安納波利斯、水牛城（紐約州）和麥爾茲堡（佛羅里達州）在最佳中型機場中名列三甲。列入中型機場組的溫哥華國際機場以微弱優勢擊敗了多倫多皮爾森國際機場、蒙特利爾特魯多國際機場和卡爾加里國際機場，成為加拿大最好的機場。

平均而言，參加J.D. Power調查的旅客表示，他們在中型機場的體驗好于大型機場。在1000分的總分中，這兩類機場分別得到了760分和724分。正如泰勒向彭博社解釋的那樣，中型機場一般不那么擁擠，在那里進出港確實往往更為方便。（財富中文網）

譯者：Charlie

審校：詹妮

New York may be a world leader in many things, but airports just isn’t one of them.

In fact, of its three airports, two of them were named North America’s worst in this year’s J.D. Power survey on airport user satisfaction.

Once again, LaGuardia and Newark Liberty have, in that order, finished first in the race to the bottom—scoring just 649 and 669 out of 1,000 points respectively—as they had in a separate study released back in November. The collective judgment by over 36,000 travelers also condemned Philadelphia, Chicago-O’Hare and Boston-Logan to the bottom five, in that order.

LaGuardia has been notorious for everything from crumbling infrastructure and epic delays to overcrowded terminal buildings. The airport’s bad rep even briefly featured in this year’s presidential campaign.

“Those current terminals handle more than 13 million travelers a year,” explained Michael Taylor, who directed this survey for J.D. Power, “they were designed to handle only 8 million travelers.”

Plans to rebuild LGA are now underway.

Looking on the bright side, travelers found Portland, Ore., Tampa and Las Vegas to have the best large airports on the continent, while Indianapolis, Buffalo, N.Y. and Fort Myers, Fla. nabbed the top three in the medium airport category. Vancouver, listed as a medium airport, was found to be Canada’s best, edging out Toronto-Pearson, Montreal-Trudeau and Calgary.

On average, the travelers taking part in the J.D. Power survey found their experience through medium-sized airports better—760 points out of 1,000 to 724 for large airports. As Taylor explained to Bloomberg, using middle-sized airports, which tend to be less congested, is actually often easier.