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Uber應該如何應對乘客安全顧慮

Uber應該如何應對乘客安全顧慮

Kia Kokalitcheva 2016年03月15日
在保障乘客和司機安全的問題上,打車服務供應商Uber做得還遠遠不夠。Uber也認識到這個問題的重要性,并透露已經成立了咨詢委員會,以規范其安全流程。

在保障乘客和司機安全的問題上,打車服務供應商Uber做得還遠遠不夠。Uber也認識到這個問題的重要性,并透露已經成立了咨詢委員會,以規范其安全流程。

該委員會于2015年11月底成立,共由六人組成,分別是前德克薩斯州運輸局副執行主任約翰?巴頓;Chegg網高級副總裁兼總顧問、前eBay信任與安全事務高級副總裁羅伯?切斯納特;前波士頓警察局局長埃德?戴維斯;印第安納大學摩利爾法學院副教授、前紐約大學法學院布倫南司法中心法律顧問杰西卡?伊格林;科文頓?柏靈律師事務所法律顧問、美國司法部長埃里克?霍爾德前幕僚長瑪格麗特?理查德森;以及全美反對家暴網絡執行副總裁、安全網絡技術項目創始人、婦女庇護所全球網絡董事辛迪?索斯沃斯。

在一篇介紹該委員會的博文中,Uber公司首位首席安全官喬?蘇利文寫道:“我們會不斷開發新方法和技術來減少乘客、司機和公眾的風險,提高安全系數,在這一過程中,這些顧問會給我們提供重要的建議和忠告。”

Uber加強安全措施并不令人意外。近幾年來,這家公司因司機襲擊或騷擾乘客事件屢屢登上新聞頭條,最近甚至發生了乘客襲擊司機的事件。為了進一步破壞該公司的聲譽,出租車行業聲稱,他們的司機比Uber更安全。(財富中文網)

譯者:嚴匡正

審校:任文科

In a tacit acknowledgement that it’s far from doing everything possible to keep passengers and drivers as safe as possible, ride-hailing company Uber said that it has established an advisory board to help guide its safety procedures.

The six-person board is made up of John Barton, former deputy executive director, Texas Department of Transportation; Rob Chesnut, senior VP and general counsel at Chegg and former senior VP of trust and safety at eBay; Ed Davis, former Boston Police commissioner; Jessica Eaglin, associate professor of law at Indiana University, Maurer School of Law, and former counsel at the Brennan Center’s Justice at NYU School of Law; Margaret Richardson of Counsel, Covington & Burling and former chief of staff to U.S. Attorney General Eric Holder; and Cindy Southworth, executive VP of the National Network to End Domestic Violence, founder of the Safety Net Technology Project, and board member of the Global Network of Women’s Shelters.

“These advisors will provide critical recommendations and counsel as we continue to develop new methods and technologies that reduce risk and increase safety for riders, drivers, and the public,” writes Uber’s first chief security officer, Joe Sullivan, in a blog post about the new board.

Uber’s move to beef up its safety approaches is no surprise. Over the years, the company has made headlines over incidents of drivers assaulting or harassing passengers, and even the other way around very recently. The taxi industry has also argued that its drivers are much safer than those of Uber in an attempt to discredit the company.

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