2.銷售亂收費

還記得以前那段糟糕的日子嗎？那時候新車買主結(jié)賬時必須為一些隱匿的費用埋單，或是被迫買些根本不需要的售后配件，比如防污座套之類。現(xiàn)在一個位于俄亥俄州代頓市的經(jīng)銷商集團似乎又故伎重演了。據(jù)《汽車新聞》報道稱，杰夫?施密特汽車集團(Jeff Schmitt Auto Group)被控采用“五指成交法”（five-finger close，一種用來推動迅速成交的銷售策略——譯注）掩蓋銷售合同中的額外收費，還對金融行業(yè)客戶表示他們必須購買防銹服務(wù)合同及其他昂貴的配件。集團所有人杰夫?施密特表示“只有很少的客戶”可能權(quán)利受到了侵害，但這家公司的這類行為已經(jīng)引起了俄亥俄州首席檢察官辦公室的高度關(guān)注。

2. Fleecing the customer

Remember the bad old days when new car buyers got hit with hidden fees at closings or were coerced into after-market products they didn't need like fabric stain coatings? Well, a dealer group in Dayton, Ohio seems to have revived the practice. According to Automotive News, the Jeff Schmitt Auto Group has been accused of using a "five-finger close" to cover up extra charges on sales contracts and telling finance customers that they were required to buy rust-proofing, service contracts, and other expensive add-ons. Owner Jeff Schmitt says only "a very small number of customers" may have been aggrieved, but his company's activities have caught the attention of the Ohio attorney general's office.