????你最大的失敗是什么？

????曾經(jīng)不止一次，當(dāng)我的團隊成員帶著極富創(chuàng)意的想法來找我，我卻過早的將它們槍斃。我的優(yōu)勢之一是務(wù)實，但有時我必須有所克制（尤其是在運作一個設(shè)計團隊時）。

????你最欽佩哪位商界或科技界人士？為什么？

????博柏利（Burberry）首席執(zhí)行官安吉拉?阿倫德。她帶領(lǐng)博柏利實現(xiàn)了跨越式發(fā)展，這一點令人欽佩。在我看來，她的特別之處在于，她公開討論商業(yè)人性化的一面——真實、正能量以及靈感的力量。我十分欣賞她公開談?wù)摗拔逦彘_”，即在直覺和感覺以及客觀分析間實現(xiàn)平衡，以及這一點為她的成功做出的貢獻。阿倫德欣然接受商業(yè)人性化的一面，同時把它作為推動博柏利前進的力量。

????哪個技術(shù)部門最令你興奮？

????我最近剛剛搬了新家，跟同許多承包商以及其他服務(wù)提供商打過交道。我意識到，人們?nèi)匀缓茈y獲取可靠的評級和美譽度指標。我驚訝地發(fā)現(xiàn)，要找到關(guān)于有線電視、管道工程等公司未經(jīng)過濾的、真實的評論相當(dāng)困難。

????你如何平衡工作與生活？

????在這方面，我學(xué)到的最大教訓(xùn)是，你必須自己設(shè)定界線。沒人會來叫你及時下班回家，與家人共進晚餐。設(shè)定適合自己的時間表，別人才會尊重你的選擇。

????每個領(lǐng)導(dǎo)者都應(yīng)當(dāng)具備的特征是什么？

????換位思考。偉大的服務(wù)源自了解他人的需求。偉大的管理來自以身作則、激勵他人。以上兩點缺乏換位思考能力的人都做不到。（財富中文網(wǎng)）

????譯者：項航

????What has been your biggest failure?

????There have been times when my team members have come to me with really big, outrageously creative ideas and I've shot them down too early. One of my strengths is my pragmatism, but sometimes I have to keep it in check (especially when running a design team).

????What business or technology person do you admire most? Why?

????Angela Ahrendts, CEO of Burberry. Yes, she's grown Burberry by leaps and bounds and that's something to be admired. What's special about her to me is the way she openly talks about the human side of business—the power of authenticity, positive energy, and inspiration. I love that she openly talks about being "50/50", a balance of intuition and feeling with hardcore analysis and how that has contributed to her success. She embraces the people side of business and uses that as a strength to propel the company forward.

????What technology sector excites you most?

????I just moved into a new house and engaged with many contractors and other service providers, and I realized there is still a huge gap in access to honest ratings and reputation indicators. I was surprised at how difficult it was to find unfiltered, authentic reviews of companies—from cable to plumbing and so on.

????What do you do to live a balanced life?

????The biggest lesson I've learned in this area is that you have to set your own limits. No one else is going to tell you to leave?in time to get home for a family dinner. Set the schedule that works for you and others will respect it.

????What is one characteristic that every leader should possess?

????Empathy. Great service comes from understanding others' needs. Great management comes from leading through example and inspiring others. Neither can be done by someone who is out of touch.